5Uw3QnedyFpZ
lvl.1
Spain
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I bought Phantom 3 Standard and I loved it. Except when it started to lose video signal way too often. After 2-3 weeks it lost the signal after 1 minute so my only option was to fly the drone without the video functionality, keeping an eye on it. But what was the point of that? I contacted DJI and after trying to troubleshoot it they decided to send the remote controller to be repaired. I send the package as they told me. That was some 2 months ago. They lost the package (link). I had to insist with emails over the past 2 months because DJI didn't even bother to tell me about this. DJI sent me to UPS as it said it is their problem, USP sent me to DJI saying that they have the responsibility to solve this issue, and so forth. DJI support was super slow and almost without any info to the table. I still have no clue what will happen next and I lost all of my hopes that anything will be solved.
What bothers me so much is their slow and uninterested responses like: "Hello, we will try to call UPS and let you know what they said." And I wait days and weeks and get no email back. I needed that drone to make some short movies and I lost that opportunity. I even asked them repeatedly from where I can buy a new remote because I needed to use the drone asap, but they ignored that question every time. I never encountered a worse customer support in my life. Sorry but that's the truth. Last email from them is this: "Hello, I will have to contact UPS tomorrow to see what their tracer found." - 11 days ago....still no reply. I contacted them twice since them, in vain.
I am talking about DJI Netherlands.
Can anyone tell me from where to buy a new remote in Europe? And also if anyone experienced such issues with DJI?
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