Guys,
I want to share with you the way DJI is treating their loyal customers!!! Should someone have experienced the same issue, please, do not hesitate to report it as well! It is only by reporting it, that we might be able to change the Abusive Commercial attitude of DJI!
So, here we go:
I have contacted DJI online sales and customer care department, but no reply! I went then on Twitter, this was about three weeks ago, and absolutely no one seems to care! I have complained about the Osmo+ new release, as I bought an OSMO X3 on the 25th of July, it was delivered to my US address on the 29th of August, and the time to forward my newly bought OSMO to Tanzania (since DJI is not shipping to Africa), where I am located professionally, the shipment got there on Tuesday 9th of August 2016.
The shipment go there with no problem and everything was fine, until a bit more then two weeks later! When I found out that DJI had just released the new OSMO+!?!?!?
I FIND THIS COMMERCIALLY ABUSIVE, AND I REALLY FEEL CHEATED! MOREOVER THIS IS THE SECOND TIME THIS IS HAPPENING TO ME, I HAD THE SAME ISSUE WITH THE PHANTOM 3 PROFESSIONAL, I BOUGHT IT AND COUPLE OF MONTHS LATER DJI COMES OUT WITH THE PHANTOM 4!?!?! WELL, ON THE PHANTOM ISSUE, I HAVE KEPT QUIET AS THE RELEASE OF PHANTOM 4 WAS A BIT MORE THEN TWO MONTHS AFTER, ME BUYING THE PHANTOM 3 PROFESSIONAL! SO, BAD LUCK!
HOWEVER FOR THE OSMO, NO, HELL NO…!!! BARELY TWO WEEKS AFTER BUYING A COMPLETE OSMO SET, WITH SPORT’S KIT AND SPARE PARTS... DJI COMES OUT WITH THE NEW "OSMO+", MOREOVER THERE IS NOT BEEN ANY OFFICIAL ANNOUNCEMENTS ANYWHERE ON DJI WEBSITE (UNTIL AUGUST 25TH, THE SAME TIME THEY RELEASED OSMO+) OF "AN IMMINENT RELEASE OF A NEW OSMO+" IF I WOULD HAVE KNEW I WOULD HAVE WAITED FOR ANOTHER TWO WEEKS BEFORE BUYING AN OSMO!!!
I call this behavior "COMMERCIALLY ABUSIVE AND ALSO TAKING UNMORAL ADVANTAGE OF ITS CUSTOMERS", especially from loyal DJI customers since Phantom 2!!!
Now what makes me even more angry is: I have requested DJI on its Twitter account, why don't they announce the new OSMO+ release at least a month or couple of months before? Nobody even gives a damn nor care to even respond! IS THIS THE WAY DJI TREATS ITS LOYAL CLIENTELE BASE??? Not even a we are sorry about this, blablablabla… so don’t even think about commercial gesture!!!
Back in 2014, I went to an apple shop and bought an iPad 2, few days later iPad 3 was released. I have received a phone call from the Apple Store, asking me if I was willing to bring back my newly bought iPad 2, add another 99 USD and get a brand new iPad 3. I’ve said yes, brought back the iPad 2, paid another 99 USD and got a brand new iPad 3!!! THIS IS WHAT I CALL AN INTELLIGENT SALES & MARKETING STRATEGY AND COMMERCIAL GESTURE!!! OF COURSE, THIS WOULD NEVER BE THE CASE WITH DJI!!! You guys from DJI Sales & Marketing Team, you would be working for my group of companies, I would have fired your A_S a long time ago! Your current policy is a major strategic mistake, costing you loyal customer and lot's of sales!
You know what guys! I had the intention to buy for our Products, Sales & Marketing team, a new Phantom 4 and a Osmo X5 and use both, to do promotional videos for the sales of our products and post it on our social media! Guess what? I am not gone do it, DJI has just lost a loyal customer!
DJI CAN SAY THANK YOU TO THEIR PRODUCTS, SALES & MARKETING TEAM, THEIR LOUSY CUSTOMER CARE, WITH THEIR UNFRIENDLY AND ABUSIVE COMMERCIAL ATTITUDE TOWARDs LOYAL CUSTOMERS...
You can count on me for an absolutely amazing good will, and do not forget it takes "10 good will" to offset "1 bad will"!!!
DJI SHOULD MAKE AN OFFICIAL ANNOUNCEMENT OF NEW PRODUCTS RELEASE, NOT MAKE AN ANNOUNCEMENT AT THE SAME TIME AS THE NEW RELEASED PRODUCT!!!
THANKS AGAIN FOR TAKING ADVANTAGE AND ABUSING COMMERCIALLY YOUR LOYAL CUSTOMERS, THUS IN THE MOST DISHONEST MANNER!!!
An Ex concerned loyal DJI customer!
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