Hi everyone,

It's been a while since I pulled my Phantom 3 Professional out for a flight.  Almost immediately, I got an error saying that there was No Image Transmission, and to upgrade firmware.  Considering that everything was working fine when I put things away in my pelican case, I'd like to thank DJI for forcing upgrades on people by taking away features.  I was quite happy with how things were operating, but having a camera is a necessary part of drone flight (or it should be).

So -- I go to the website and download the current firmware and start the install.  Typical gimbal beeping and then suddenly the dreaded long beep.  FAIL.

Now, while I am new here, I have spent a lot of time searching and reading Phantom 3 threads.  I've tried reformatting the SD card and starting over (multiple times).  Sometimes I get an instant fail message.  Other times, I get an install start and then fail after a few minutes.  There's no predicting the behavior.

The Phantom still talks to my remote, but still no Image Transmission.

The hidden log file contains the following -- can anyone advise best next step?


[00100658]Version checking[2]...
[00100725][03 05][00] v34.2.0.9 -> v34.2.0.9
[00100786][03 06][00] v2.4.20.18 -> v2.4.20.18
[00100827][04 00][00] v1.44.0.0 -> v1.44.0.0
[00100945][11 00][05] v1.8.0.0 -> v1.8.0.0
[00101046][11 01][00] v1.8.0.0 -> v2.0.0.33, firmware v1.8.0.0 not support.
[00101081][11 01][00] v1.8.0.0 -> v2.0.0.33
[00101165][12 00][00] v1.10.0.0 -> v1.10.0.0
[00101245][12 01][00] v1.10.0.0 -> v1.10.0.0
[00101319][12 02][00] v1.10.0.0 -> v1.10.0.0
[00101398][12 03][00] v1.10.0.0 -> v1.10.0.0
[00114370][15 00][00] device not detected.
[00114795][17 00][00] v1.1.1.7 -> v1.1.1.7
[00115250][17 01][00] v1.0.2.7 -> v1.0.2.7
[00115735][19 00][00] v1.0.8.96 -> v1.0.8.96
[00115945][01 00][00] v1.30.5036 -> v1.30.5036
[00115982][01 01][00] v1.30.5036 -> v1.30.5036
[00128517][08 00][00] device not detected.
[00128576][09 00][00] v3.0.0.10 -> v3.0.0.10
[00128613]Packet upgrade failed at version checking.

Yep. Welcome to the club. There's a lot of people asking about this for almost a year but no real official fix from DJI. Good luck.

Hello terrence,according to your update log file,I'd suggest you need to send it in for fixing. You could get in touch with tech support via support.us@dji.com.

Sorry for the late response -- but thank you DJI Mindy for the suggestion.  Terrence

DJI Mindy Posted at 2016-9-11 18:43
Hello terrence,according to your update log file,I'd suggest you need to send it in for fixing. You could get in touch with tech support via .

Hi Mindy
Is this normal for the rest of us ?  See highlighted in red
Rich

[00013279]========== remo-con disconnect. boot(15) ============
[00013343]Packet [C:\P3X_FW_V01.10.0090.bin] detected, card sn [0x6162009f].
[00013409]Packet upgrade start...

[00013480]Packet checking...
[00013544]Packet vlink 01.10.0090 <-> 01.10.0090.
[00013608]Record vlink 01.10.0090 <-> 01.10.0090 (flow = 0).
[00013670]Done.

[00013732]Version checking[1]...
[00013820][03 05][00] v34.2.0.9 -> v34.2.0.9
[00013941][03 06][00] v2.4.20.28 -> v2.4.20.28
[00014015][04 00][00] v1.48.0.0 -> v1.48.0.0
[00014160][11 00][00] v1.8.0.0 -> v1.8.0.0
[00014299][11 01][00] v1.8.0.0 -> v2.0.0.33, firmware v1.8.0.0 not support.
[00014362][11 01][00] v1.8.0.0 -> v2.0.0.33
[00014474][12 00][00] v1.11.0.0 -> v1.11.0.0
[00014588][12 01][00] v1.11.0.0 -> v1.11.0.0
[00014713][12 02][00] v1.11.0.0 -> v1.11.0.0
[00014823][12 03][00] v1.11.0.0 -> v1.11.0.0
[00015017][15 00][00] v1.1.2.0 -> v1.1.2.0
[00015123][17 00][00] v1.1.1.7 -> v1.1.1.7
[00015263][17 01][00] v1.0.2.7 -> v1.0.2.7
[00015347][19 00][00] v1.0.8.96 -> v1.0.8.96
[00015411][01 00][00] v1.32.5432 -> v1.32.5432
[00015474][01 01][00] v1.32.5432 -> v1.32.5432
[00015559][08 00][00] v0.13.0.7 -> v0.13.0.7
[00015643][09 00][00] v3.0.0.10 -> v3.0.0.10
[00015703]Packet upgrade cancelled at version checking.

Your is exactly like mine problem, except mine is brand new out of the box and no video already except the update notice on the screen.  It is the modules 0800 and 1500 not detect and its effecting the camera and causing the update to failed.  So no matter what you do it will not update.  You can check the gimbal connection see anything loose but mine is all connect so its the internal problem.  Not just that but the DJI support is super slow to respond. I emailed them on Tuesday Dec 27 and all I get is the emailed received msg but not getting back to me to support me at all.  This make me want to give up on DJI and find other drone instead.

Dear David,
Thank you for contacting DJI Support.
Your request (376664) has been received and is being reviewed by our technical support representatives. We will contact you soon. (Business hour: Monday to Friday, from 07:00 am to 15:00 pm PST)
Best Regards,
DJI Support

should be contacting the bbb and states attorney they are screwing everyone Ihave the same issues

RichJ53 Posted at 2016-12-30 22:52
Hi Mindy
Is this normal for the rest of us ?  See highlighted in red
Rich

Sorry for the late reply.
Yes, it's normal, you don't need to worry about it.
If convenient, please send me the update log file I'll help to check it.

'Almost immediately, I got an error saying that there was No Image Transmission, and to upgrade firmware. '

My P3P was last upgraded over a year ago to 1.6 and nothing has been done to it since. I switched off automatic updates in my iPad Air 2, disconnected the WiFi connection and left the whole kit effectively isolated from the world. Therefore I don't get nagged by update messages and the aircraft flies perfectly with no issues.

Nothing of any real interest has been added via subsequent upgrades, so I am not penalised in any way. I also do not calibrate my compass, IMU or anything else, because it is not necessary, and because there is no WiFi connection, the DJI Go app on my iPad is not phoning home to DJI all the time exchanging who knows what information, which it most certainly does if you let it.

DJI Mindy Posted at 2017-1-3 00:15
Sorry for the late reply.
Yes, it's normal, you don't need to worry about it.
If convenient, please send me the update log file I'll help to check it.

Hi Mindy
no problem.... If this is normal, then I will not worry about line 11.01. The P3P is working correctly and without issues. I have not seen this notice before on any other DJI FW updates.

Not sure I have the log file, but I will look for it. I copied the complete txt file in post #5
Thanks for your reply

All the best
Rich

My upgrade worked the first time.  no issues.

RichJ53 Posted at 2017-1-3 11:33
Hi Mindy
no problem.... If this is normal, then I will not worry about line 11.01. The P3P is working correctly and without issues. I have not seen this notice before on any other DJI FW updates.

If everything's fine. Then you don't need to worry about it.

Hi,

I had exactly the same issue after more than a year of using my P3P ...

Sometimes, I had video, sometimes (most of) I didn't ...

I still could control my P3P, but it was impossible to upgrade ...

All this happened in May/June 2016 ...

I live in China, explained the issue to DJI in Shenzhen ... They requested me to send my unit to them ...

Apparently, the connection between the gimbal and the drone was broken or somehow dodgy ...

They fixed it and sent it back in less than a week for 138 RMB (roughly 20 USD) ...

Since then, no issues at all ...