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Camera View is upside down on Nexus 5X
1981 32 2016-9-14
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zefard
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Hi. I use OSMO Mobile with Nexus 5X.
In the camera view, The camera image is upside down but other menu icon is correct direction.

Please help me to solve this problem.

2016-9-14
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DJI-Thor
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are you using Android N? It's currently not supported by DJI GO
2016-9-14
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bleyten
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I had the Nexus 5x. Seemed that every non stock camera app I used the image was upside down. This was long before the Nougat update. Some camera apps (like Camera FV-5) fixed it so it is possible to correct through software.
2016-9-14
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zefard
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DJI-Thor Posted at 2016-9-14 20:22
are you using Android N? It's currently not supported by DJI GO

My Nexus 5X is Android 6.0.1. Is it OK?
2016-9-14
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zefard
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Nexus5X Marshmallow camera problem

This is a well-known problem for Nexus 5X.
Please fix it at the next version DJI Go.
2016-9-15
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DJI-Thor
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zefard Posted at 2016-9-16 09:55
Nexus5X Marshmallow camera problem

This is a well-known problem for Nexus 5X.

I've submitted this issue. But I'm not so sure when will it be solved, since it's a bug specific to this device, so it inevitably gets a low priority.

2016-9-15
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AndyMal
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I also have google nexus 5x. And my osmo is shipped already, waiting for the delivery in the next few days.
Should I better return it as it does not function with nexus 5x and dji treats this as low priority issue?
2016-9-16
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zefard
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DJI-Thor Posted at 2016-9-16 13:33
I've submitted this issue. But I'm not so sure when will it be solved, since it's a bug specific t ...

I'm disappointed in you.
I have no choice but to return my OSMO Mobile if the bug will not be fixed.

2016-9-16
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apkhou
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A new Version of the DJI go app has been updated on play store in the last 24 hrs.

Can you please check and confirm if that version fixes the problem?

My osmo mobile is on the way and I am curious about this..


2016-9-18
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DJI-Thor
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zefard Posted at 2016-9-17 00:09
I'm disappointed in you.
I have no choice but to return my OSMO Mobile if the bug will not be fixe ...

Hi, this issue is expected to be fixed before September ends
2016-9-19
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DJI-Thor
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apkhou Posted at 2016-9-19 13:22
A new Version of the DJI go app has been updated on play store in the last 24 hrs.

Can you please c ...

not now, but will in a week or two. Before that, you can use the stock camera of your phone.
2016-9-19
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apkhou
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DJI-Thor Posted at 2016-9-19 03:26
Hi, this issue is expected to be fixed before September ends

can you please confirm this timeline?.

I am currently in a return period., I don't want to keep this $300 unusable product for long if this is not fixed within my return period.

I have also purchased other accessories (like extra battery, tripod, extension) - all expensive stuff.. .and if this bug is NOT fixed soon, this is going to be a major disappointment for me and many others.

I see several people now start to realize that nexus 5x is not supported.
2016-9-19
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zefard
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DJI-Thor Posted at 2016-9-19 17:26
Hi, this issue is expected to be fixed before September ends

OK. I'm looking forward to be fixed this issue.
2016-9-25
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apkhou
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DJI-Thor Posted at 2016-9-19 03:26
Hi, this issue is expected to be fixed before September ends

with 3 days left in september - I hope this release is on-track. Can you please confirm?
2016-9-27
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DJI-Thor
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apkhou Posted at 2016-9-28 01:53
with 3 days left in september - I hope this release is on-track. Can you please confirm?

Yes, it's still on track.
2016-9-27
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apkhou
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Any info on release dates for Android. I see iOS version was updated to 3.0.0 two days back. No updates on Android yet.

2016-9-30
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i1lcKtxmo0cy
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OSMO Mobile is in my shopping cart... just waiting for an update on this thread to confirm it will work with my Nexus 5x.
2016-9-30
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apkhou
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not yet. will update this thread as soon as they update the android app.. & confirm that the key features work
2016-9-30
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i1lcKtxmo0cy
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It's now October 2nd. it's a Nexus phone... Google's API couldn't be more published... what's the word on Nexus 5x /6p support?  I get that it's a Apple first world... but if you really want to win over the Android market... start with Nexus support.

2016-10-1
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apkhou
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still waiting for an update
2016-10-1
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i1lcKtxmo0cy
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still waiting for an update too
2016-10-2
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zefard
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DJI-Thor Posted at 2016-9-28 12:49
Yes, it's still on track.

September has gone away...
2016-10-2
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apkhou
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DJI-Thor Posted at 2016-9-19 03:26
Hi, this issue is expected to be fixed before September ends

DJI-Thor - we would appreciate if you can provide an update?  September 2016 is done. Hope you did not mean 2017 Sep.
2016-10-2
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DJI-Thor
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apkhou Posted at 2016-10-3 10:33
DJI-Thor - we would appreciate if you can provide an update?  September 2016 is done. Hope you did ...

The latest update I get is around 8th October, sorry for the delay, it happens.  
2016-10-2
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apkhou
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DJI-Thor Posted at 2016-10-2 21:52
The latest update I get is around 8th October, sorry for the delay, it happens.

DJI-Thor, i will have to return this item since its of no use to me. I purchased on Amazon from DJI Official Store. I waited till September End (and a few more days) and the more I wait, more i realize that this is a never ending saga.. of features not being support. (4k support, slow motion, limits on motion time-lapse etc).

Not at all happy with the product functionality (ie, what we get compared to what was advertised in all the Promo vidoes etc.., especially on android). I had ordered on 8-sep, and the item was delivered on 20-sep to me., i hope the DJI-Official store will process a full refund and send me a return shipping label.

I have also spend money at other vendors for other accessories like extra batteries & charger etc.., on, which I will have to cut my losses.

Once all the bugs and issues are all fixed, ---may be--- i might reconsider buying this., but at this moment, I can't justify spending $300+ on this device.
2016-10-2
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Gluek
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On my Nexus 5X with latest DJI GO preview still upside down (but recored videos looks fine), usings stock camera right now.
Also, 4k video recording fine with stock camera and laggy (freezes) with DJI GO app.
And DJI GO app recording only 8m pixels photos instead of 12m pixel as stock camera.
2016-10-6
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apkhou
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Gluek Posted at 2016-10-6 10:43
On my Nexus 5X with latest DJI GO preview still upside down (but recored videos looks fine), usings  ...

what version of the App are you using? 2.9.1 is the latest on play store released on 18-sep and is known to have these issues.
2016-10-6
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apkhou
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DJI-Thor Posted at 2016-10-2 21:52
The latest update I get is around 8th October, sorry for the delay, it happens.

Oct 8th, still don't see an app update.

btw, i have returned the unit., but still tracking this........
2016-10-8
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vqdomY8JMFPN
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Actually I just received my unit, and will return if no fix will be released within a week.
2016-10-11
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apkhou
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vqdomY8JMFPN Posted at 2016-10-11 15:58
Actually I just received my unit, and will return if no fix will be released within a week.

now that v3.0.0 is released for Android, can nexus 5X users confirm that the following issues are fixed:

1. inverted images in preview and recorded video (when played on PC/TV)
2. ActiveTrack crashing - when using rear and front facing camera.
3. 4k Support - does it even work or choppy?


I have returned my unit back since these fixes did not come within my return period.
2016-10-14
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zefard
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apkhou Posted at 2016-10-15 04:12
now that v3.0.0 is released for Android, can nexus 5X users confirm that the following issues are  ...

I have installed ver. 3.0.0 and checked it.

Conclusion: the preview was fixed. but the other are useless things.

1. inverted images in preview and recorded video (when played on PC/TV)
   
  in preview ... OK
  recorded video (in app).. OK
  sharing ... NG (exported movie is upside down)

2. ActiveTrack crashing - when using rear and front facing camera.

  both camera ... NG (gimbal takes an unthinkable twist)

3. 4k Support - does it even work or choppy?

 I have no environment for 4K.

2016-10-16
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apkhou
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zefard Posted at 2016-10-17 00:50
I have installed ver. 3.0.0 and checked it.

Conclusion: the preview was fixed. but the other are  ...

Thank you for the update. Appreciate it.


This is really SAD.

DJI -- please fix these issues. I really want to buy a OSMO Mobile.., but you guys are messing this up big time!
2016-10-17
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bleyten
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zefard Posted at 2016-10-17 13:50
I have installed ver. 3.0.0 and checked it.

Conclusion: the preview was fixed. but the other are  ...

I just checked my 5X with the new DJI GO app and footage shoots correct but I did experience the gimbal turning you did with Active Track. As far as 4K video... I randomly have problems with the phone camera app locking up and getting laggy footage when shooting 4K without the Osmo so I can't fault DJI for that. I think 4K capability is limited by the hardware of the 5X. The lagging and crashing does seem improved now since the N update however it's still unreliable.
2016-10-17
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