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Ronin m pans back and forth on its own
662 7 2016-9-15
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medavidson
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Balanced the camera turned it on. After a moment, the ronin-m starts to pan back and forth, like this:



Rebooted, reset, etc. same thing.

You can reach out with your hand, steady it and it will be fine for a minute or two...  then it does it again.

Any ideas?




2016-9-15
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DJI-Jamie
DJI team
Flight distance : 112405 ft
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Try a gimbal calibration if you have not done so already. If the issue persists, then a repair service would be the best course of action.

To clarify, is this an out of box issue, or did you notice this after a firmware update or long term storage?
2016-9-15
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medavidson
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DJI-Jamie Posted at 2016-9-15 17:26
Try a gimbal calibration if you have not done so already. If the issue persists, then a repair servi ...

This is not a brand new Ronin-M.  We have used it for a few months.  We had used it without problem a few days earlier.  We will go through the gimbal calibration.  Thanks for the info and I will report back.
2016-9-16
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DJI-Jamie
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medavidson Posted at 2016-9-16 19:37
This is not a brand new Ronin-M.  We have used it for a few months.  We had used it without proble ...

Please keep me posted.
2016-9-16
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medavidson
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I think I need to RMA this.

We have recalibrated / reset all and the problem persists.

Also -- we have now noted that neither the wireless thumb controller or the pan and tilt remote no longer control the ronin M at all.   Can you help get an RMA started?
2016-9-21
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DJI-Jamie
DJI team
Flight distance : 112405 ft
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medavidson Posted at 2016-9-22 03:30
I think I need to RMA this.

We have recalibrated / reset all and the problem persists.

For the thumb controller and the RC, are they up to date with the latest firmware as well? Unfortunately I'm unable to start a Repair ticket, you would need to either email support.us@dji.com or call
+1 818-235-0789 to get that started.
2016-9-21
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medavidson
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DJI-Jamie Posted at 2016-9-22 06:25
For the thumb controller and the RC, are they up to date with the latest firmware as well? Unfortu ...

Hey Jamie-  Thanks for the info.  I will open a support case.
Mark
2016-9-21
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DJI-Jamie
DJI team
Flight distance : 112405 ft
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medavidson Posted at 2016-9-22 07:48
Hey Jamie-  Thanks for the info.  I will open a support case.
Mark

Thanks for the update, you will be up and running again in no time.
2016-9-21
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