Does not recognise GCU
972 7 2016-9-16
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Peter Sneckie
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United Kingdom
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Hi All, I have followed the manual and tried a few times but to no avail. Insatlled the Windows Driver, Installed the DJI Zenmuse Assistant software, when I plug the GCU in to the PC it recognises it as you hear the familar noise but the Assistant software dosn't recognise it. The Gimbal is working as can tilt the camera fine, just no Video diaplayed.
2016-9-16
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Peter Sneckie
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United Kingdom
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Ok, got a bit further, since Windows 10 had to Install correct driver now I get 1 solid blue and 1 solid green light. Firewall disabled and no AV Software.
2016-9-16
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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Peter Sneckie Posted at 2016-9-16 23:35
Ok, got a bit further, since Windows 10 had to Install correct driver now I get 1 solid blue and 1 s ...

Good to hear this was addressed.
2016-9-16
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Peter Sneckie
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United Kingdom
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DJI-Jamie Posted at 2016-9-16 21:36
Good to hear this was addressed.

Hi, addressed but not fixed, still one green and one blue solid light so can't see or update the firmware.
2016-9-16
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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Peter Sneckie Posted at 2016-9-17 05:09
Hi, addressed but not fixed, still one green and one blue solid light so can't see or update the f ...

A green and blue LED would indicate that you're connected to the software. What appears in the Upgrade section of the Assistant Software? Could you happen to provide a screenshot?
2016-9-16
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Peter Sneckie
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United Kingdom
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DJI-Jamie Posted at 2016-9-16 23:33
A green and blue LED would indicate that you're connected to the software. What appears in the Upg ...

Hi, please see pic, have disabled everything on the Laptop so nothing is stopping the communication.

1

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2016-9-16
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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Peter Sneckie Posted at 2016-9-17 07:07
Hi, please see pic, have disabled everything on the Laptop so nothing is stopping the communicatio ...

Your Assistant Software looks odd, what version are you running? The GH4 Assistant version is 1.4. Please try reinstalling the software from the Download section below:

http://www.dji.com/zenmuse-z15-gh4-hd/info#downloads
2016-9-17
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Peter Sneckie
lvl.1

United Kingdom
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DJI-Jamie Posted at 2016-9-17 21:35
Your Assistant Software looks odd, what version are you running? The GH4 Assistant version is 1.4. ...

Hi Jamie, good shout, didn't need updated but can now see as pic below, still no Video signal though
IMG_0378.JPG
2016-9-17
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