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STREAM OK, BUT CAN'T TAKE PICTURES
605 7 2016-9-17
Uploading and Loding Picture ...(0/1)
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kulovec.slo
lvl.2
United Kingdom
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Hi

on My Phantom 3 standard stream is OK. I can see on my phone everything, it means WiFi module is OK ,but cant take pictures or filming. The big button on right side of APP is black.

Any ideas? Cables? SD card?

2016-9-17
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DJI-Ken
DJI team
Flight distance : 1515312 ft
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Can you post a screenshot. What happens when you switch from photo to video?
2016-9-17
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Hello kulovec, you use the original SD card, right? and what mobile device you are using? you could record or not? Please post a screenshot here, thanks.
2016-9-17
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kulovec.slo
lvl.2
United Kingdom
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I use original sd card.
Screenshot_2016-09-18-09-07-27.png
2016-9-18
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kulovec.slo
lvl.2
United Kingdom
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I can't record. I see everything on my phone just can't take pictures and can't record
2016-9-18
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Kneepuck
Captain
Flight distance : 275105 ft
United States
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Mine did the same.  Just remove the card, clean the contacts on it with a q-tip and a tiny bit of alcohol.  Make sure it is dry,  then re-insert and try again.
2016-9-18
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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kulovec.slo@gma Posted at 2016-9-18 16:16
I can't record. I see everything on my phone just can't take pictures and can't record

Try a different mobile device to see if the issue persists. You can try reinstalling the Go app as well.
2016-9-18
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Hi, please try to clean SD card as Kneepuck said, or you could try another SD card if possible.
2016-9-18
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