Mike-the-cat
Captain
Flight distance : 21621841 ft
Offline
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Hello Thor,
I have extensively retested and here are the findings.
1. The firmware installed on the X5 is OSMO_FC550_FW_V01.03.00.40
2. This checks out both on the .txt file and the App: 3.0.0
3. Both X3 and X5R cameras attached to this Osmo record audio fine
4. The X5 records video normally on an Inspire
5. The X5 records a normal video file IF and ONLY IF Audio recording is turned off. Otherwise, it generates a .mov or .mp4 file that says Error -12842; This is not an error documented anywhere in Apple's websites
6. This damaged file can be opened in VLC and I can patch the iPhone audio onto it during post. Obviously this is not what one buys an Osmo for.
7. I can tell when #5 will occur by observing the behaviour of the file write process. If audio is successfully recorded, the record button reverts to 'normal' within 2s. With the damaged file, the white outer ring turns for about 5s before the record button on the app reverts color.
I would like an engineer familiar with faults in Osmo to give you feedback on this message. I am willing to send my unit in but it is unclear what needs to be sent in. I would hate to send in the X5 and the Osmo stick together as I would lose an aerial camera. I do not believe this is a firmware fault. If it were, why would it only affect audio?
Thank you for your attention to this matter in advance.
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