scooterlam
lvl.4
Flight distance : 4626 ft
United States
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I have been a huge fan of DJI products ever since I bought my first Phantom onto my Inspire 1 and Ronin. Last year I ordered RED Digital Cinemas newest camera the Scarlet-W which had a 6 month wait from the time of order until allocation. In anticipation for my camera to ship, in February of this year, I purchased DJI's RED Cable (6 pin LEMO to D-Tap) and the Ronin Power Distributor to allow the RED to be powered via the Ronin's LIPO battery.
My camera finally was delivered in May of this year. As some other had received their camera prior to me, they confirmed that the DJI Red Cable and the Power Distributor did in fact work I wasn't worried. However, after attempting to use the combo on my brand new RED camera, I had no such success.
I contacted DJI to start the typical RMA process. I was asked a series of questions, asked to fill out some forms and eventually was told that since my purchase was months old, I would need to send it in for a repair as it's not eligible for a refund.
I sent in the combo cable and distributor and DJI took a few weeks to finally get back to me to basically say it works just fine on their older RED camera and sent me a photo showing it worked. Another week went by and I got the combo back in the mail. I tried using a brick battery to power the camera with the cable and no such luck.
I contacted DJI customer service AGAIN to tell them it's not working and I would like a refund and I was given the run around like I had never even sent in the unit for repair just a month prior. The RMA I was previously issued pulled up a non-related issue to someone other than me and I was asked to basically start all over again. After numerous complaints, sharing the entire previous email chain and videos and images of the issue I've experienced, I'm once again being told to just send it in for a repair.
WHAT the heck is going to be done this time that wasn't done last time? I've asked for a shipping label 5 times now from DJI and I keep being told by Amos the service representative to patiently wait. Are you kidding me?! How long does it take for a major global company to issue a shipping label? Why can't I just get my money back and move on?
DJI, you might have some amazing products and still hold a large market share on very innovative products but your service is absolutely deplorable and not the least bit user-friendly. I am close to just contacting American Express to have them fight the battle as I am not happy and not getting anywhere with your customer support.
If any DJI representative can assist it would be great.
Here is the issue:
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