Neto Posted at 2016-11-23 04:59
Great!

Now, should I expect a possible fix for iPhone 7 compatibility (if so, what is the timefra ...

I am also interested in knowing when there will be a fix.  I was going to buy a OSMO mobile today from Best Buy but now decided to wait until the iPhone 7+ is properly supported.  

Hi
I have the OSMO mobile and iPhone 7 plus. Its no good. Can someone from DJI point me to how I RMA it back for my money back. I am unable to take it back to Apple where I purchased it.
Thanks

It think should be on both side (Apple and DJI) to fix this issue JIMHO. I'd love to buy this but I'll hold the purchase until this issue fixed.

It think should be on both side (Apple and DJI) to fix this issue JIMHO. I'd love to buy this but I'll hold the purchase until this issue fixed.

CarloUK Posted at 2016-11-24 07:15
Hi
I have the OSMO mobile and iPhone 7 plus. Its no good. Can someone from DJI point me to how I RMA ...

I'm sorry to say that, once you activated the product, DJI doesn't refund it.

Neto Posted at 2016-11-23 18:59
Great!

Now, should I expect a possible fix for iPhone 7 compatibility (if so, what is the timefra ...

I'm sorry, like I said, this is a hardware issue, so there won't be a "fix"

DJI-Thor Posted at 2016-11-24 15:54
I'm sorry, like I said, this is a hardware issue, so there won't be a "fix"

So why don't you put this information on the website? Why to wait people buy and then discover that doesn't work properly?

Coletivo37 Posted at 2016-11-25 07:07
So why don't you put this information on the website? Why to wait people buy and then discover tha ...

That's not a decision I can make

It is for all of these reasons I was able to successfully make a claim with PayPal for the Osmo being sold not as described and obtain a refund despite DJI's arguable unlawful selling practices in Europe.
I would urge any other customers shafted by DJI's complete refusal to acknowledge the Distance Selling Regulations to contact their debit/credit card company or PayPal. You will be able to return your product for a refund.

I think there is a simple solution to all this. I too have an iPhone 7+ and recently purchased the Osmo Mobile. Whilst the shuddering or jittery images is not ideal it's certainly better than anything I can achieve handheld. And back to the simple solution; for those of you that have the iPhone 7+ there are actually 3 lenses (camera's) on this phone and only one of them is equipped with the hardware OIS. If you use the front facing camera you won't see any issues no OIS on this lens. If you use the rear facing camera using the native app and press the 2 x zoom button this will use the telephoto lens of the iPhone 7+, again no OIS on this lens. Hey presto, smooth, non-jittery / shuddery motion. Now, granted, not ideal as you either have to use front facing camera or the telephoto lens on the rear meaning everything is 2 x zoom (note optical not digital) but you can work with this and produce great video's.

I'm enjoying my Osmo Mobile, think it is great and look forward to making many more videos with it. Now if I could just some how get my hands on one of those Mavic's I'd be over the moon.

Happy shooting.

Cheers,
Delirious.

Shame about the issues with this product and the fact there seems to be no fix for them anytime soon. The features look great and the Mobile looks nice and sturdy. But after reading all these and watch some very bad reviews on YouTube I've decided to give Z1 Smooth II a go instead of DJI Mobile...

cassiofm Posted at 2016-11-28 15:26
Shame about the issues with this product and the fact there seems to be no fix for them anytime soon ...

Like I said, the issue with OIS happens with any hand-held-gimbal

DJI-Thor Posted at 2016-11-24 15:53
I'm sorry to say that, once you activated the product, DJI doesn't refund it.

Do you mean DJI won't refund it even the product is faulty within certain period? Some countries have consumer law stating the merchant should allow refund for defective, not fit for purpose, etc. One of such countries is Australia. If I purchased from DJI authorised resellers, do you mean I still cannot refund when product is faulty as soon as activated?

fans8af42967 Posted at 2016-11-28 17:19
Do you mean DJI won't refund it even the product is faulty within certain period? Some countries h ...

DJI does not regard this issue makes Osmo Mobile "faulty", that's the official policy, and it's not made by me. Sorry

Why not make the DJI Go app work with the iPhone 7+ telephoto lens? This would be one way to get around the shake problem. Not an ideal fix, but it sometimes would help.

DJI-Thor Posted at 2016-11-28 11:01
DJI does not regard this issue makes Osmo Mobile "faulty", that's the official policy, and it's not ...

DJI may not feel it's a fault, but PayPal certainly agree that it does make the Osmo mobile significantly not as described when sold. I would imagine credit card companies would feel the same.

Appreciate it's not your call, but it's really turned me off of DJI products and DJI have subsequently lost a Mavic order and potentially a Ronin order as a result of being so intransigent.

Really poor way to look after customers I'm sorry to say.

Hi! Here is an article from Apples Developer Forum. There clearly is a way to disable the OIS System with code. It is not the cinematic video stabilization i am talking about, which we all know can be disabled by software. Please DJI check this out:

Optical Image Stabilization (OIS)
Supported back-facing cameras include a mechanism to adjust the lens during capture to counter user hand-shake. Note that OIS is most effective for longer exposure times, and offers limited benefit for exposure times shorter than 1/30 second. To enable or disable image stabilization:

For still images, use the autoStillImageStabilizationEnabled property in your photo settings for use with the AVCapturePhotoOutput class. When this property is enabled, supported devices employ both optical and digital image stabilization to achieve their best possible low-light performance.

For bracketed capture of still images, on supported devices, see the AVCapturePhotoOutput lensStabilizationDuringBracketedCaptureSupported property and use the AVCapturePhotoBracketSettings class to set up a bracketed capture. This controls optical stabilization separately from digital stabilization.

For video capture, the AVCaptureConnection preferredVideoStabilizationMode property automatically enables both optical and digital stabilization on devices supporting video OIS.

Here is the link:
https://developer.apple.com/libr ... P40013599-CH107-SW4

Here is another link where the preferredVideoStabilizationMode is described in detail.
https://developer.apple.com/refe ... eostabilizationmode

Please include these functions in your software and i believe every one will be happy with their Osmo Mobile.

There is definitely an issue with Osmo Mobile and iPhone 7 Plus. I own both a regular Osmo, very stable and good image quality, and a mobile for ease of use when I want to travel light. I thought that the Mobile would be a good solution, it's not at least with the iPhone 7. Look   the edges of the video : it's unacceptably shaky !
Test video with Osmo Mobile and iPhone 7

DerOnkel82 Posted at 2016-11-29 13:25
Hi! Here is an article from Apples Developer Forum. There clearly is a way to disable the OIS System ...

I cannot imagine that the DJI specialists have not yet investigated that idea. If it's not implemented, I guess that there are some incompatibilities ...  

DerOnkel82 Posted at 2016-11-29 04:25
Hi! Here is an article from Apples Developer Forum. There clearly is a way to disable the OIS System ...

The lenshstabilizationenaled flag is a setting for PhotoBracketSetting for taking multiple frames of the same shot.

AVCapturePhotoBracketSetting settings does not translate to the AVCaptureVideoStabilizationMode framework.

What's interesting is that there might be a way to turn it off (speculation, from the language described in the AVCapturePhotoBracketSetting API page) but if it is not implemented in AVCaptureVideoStabilizationMode framework, then it's really Apple that needs to enable this in their APIs

just adding 1 more update here:

/*!
@enum AVCaptureVideoStabilizationMode
@abstract
    Constants indicating the modes of video stabilization supported by the device's format.

@constant AVCaptureVideoStabilizationModeOff
    Indicates that video should not be stabilized.
@constant AVCaptureVideoStabilizationModeStandard
    Indicates that video should be stabilized using the standard video stabilization algorithm introduced with iOS 5.0.
    Standard video stabilization has a reduced field of view.  Enabling video stabilization may introduce additional
    latency into the video capture pipeline.
@constant AVCaptureVideoStabilizationModeCinematic
    Indicates that video should be stabilized using the cinematic stabilization algorithm for more dramatic results.
    Cinematic video stabilization has a reduced field of view compared to standard video stabilization.
    Enabling cinematic video stabilization introduces much more latency into the video capture pipeline than
    standard video stabilization and consumes significantly more system memory.  Use narrow or identical min and max
    frame durations in conjunction with this mode.
@constant AVCaptureVideoStabilizationModeAuto
    Indicates that the most appropriate video stabilization mode for the device and format should be chosen.
*/
@available(iOS 8.0, *)
public enum AVCaptureVideoStabilizationMode : Int {
   
    case Off
    case Standard
    case Cinematic
    case Auto
}

this is the setting for AVCaptureVideoStabilizationMode

the documentation here does not say anything in regards to OIS. Specifically when it discusses Standard and Cinematic modes, its a cropped field-of-view and 'increased latency'
this is indicating that these 2 mores are related to software IS. not Hardware IS.

fanse673d5ed Posted at 2016-11-28 23:27
Why not make the DJI Go app work with the iPhone 7+ telephoto lens? This would be one way to get aro ...

I actually found out sticking a small piece of magnet on iPhone 6sp right next to the rear camera solves the OIS issue with Osmo Mobile, because it temporarily disables the OIS in the iPhone and causes no obvious adverse effect.  

For more info, check this  http://www.digitaltrends.com/mob ... phones-hard-drives/

DJI or me in no way endorse this, anyone who want to try better make sure their phone is in warranty period, and do things at his/her own risk.

DerOnkel82 Posted at 2016-11-29 20:25
Hi! Here is an article from Apples Developer Forum. There clearly is a way to disable the OIS System ...

No, we tried this, the code doesn't completely switches off the OIS in the hardware side, it still kicks in somehow.

DJI-Thor Posted at 2016-11-30 07:45
No, we tried this, the code doesn't completely switches off the OIS in the hardware side, it still  ...

Very bad new ! It let OIS equiped iPhone owners with less and less hope to be able to use the Osmo Mobile satisfactorily !!!

DJI Osmo Mobile

I feel like I need to comment, which is why I registered especially for this reply. I’m an app developer and photography enthusiast that (if I may say so) knows his stuff quite well.

So let me start with a couple of statements regarding the iPhones and image stabilisation.

                                Video OIS                Video CVS        Photo OIS        Photo AIS

iPhone 7 Plus                yes (not @2x)        yes                        yes                        yes

iPhone 7                        yes                        yes                        yes                        yes

iPhone 6s Plus                yes                        yes                        yes                        yes

iPhone 6s                        no                        yes                        no                        yes

iPhone 6 Plus                no                        yes                        yes                        yes

iPhone 6                        no                        yes                        no                        yes

iPhone 5s                        no                        no*                        no                        yes

OIS = Optical Image Stabilization = hardware via sensor shift

CVS = Cinematic Video Stabilization = software via cropping and gyro sensor

AIS = Auto Image Stabilization = software via cropping and gyro sensor

* iPhone 5s supports regular image stabilisation when shooting video, it’s just not optimised for video like the algorithms in the iPhone 6 and newer

Then regarding what some in this thread have been stating:

Some say the stutter/jitter issue (DJI Osmo Mobile + iPhone w/ OIS) is not possible to be fixed, since OIS is a hardware feature and can therefore not be disabled. This is plain wrong and I would even go so far as call it utter bullshit. Anyone who ever owned a dSLR that either has in-body image stabilisation (Sony for instance) or in-lens image stabilisation (Canon/Nikon, but not all lenses) knows there is always a button or menu option to turn it off.

3 reasons:

• Tripod use: no need for OIS and can even cause unwanted movement of the sensor which leads to softer pictures than with OIS disabled
  
• Combination of IS lens and IS body: turn either one off, two IS systems are always trying to compensate the compensation of the other IS system since they’re unaware of one another
  
• Gimbals or other pro rigs: these systems use 1 or multiple axis driven by electronic motors that rely on information provided by one or more gyroscopes and possibly other sensors. Again, using this together with IS makes one try to go against the other
  

Then finally regarding the Apple Developer Code, let me keep it clear and simple: the code that Apple provides for app developers is a single function in which you can declare the following values:

• Off
  
• Auto
  

Off completely disabled all of the available IS options as seen in the iPhone table above. So regardless of whether it supports OIS or only CVS/AIS, all is disabled.

Auto automatically chooses the best available option, which you can then read out using the activeVideoStabilizationMode while active.

So again, it is utter bullshit that “this cannot be disabled and is a hardware issue on the iPhone”. If DJI employees are saying this, then they’re either trying to give information without actually knowing anything about this subject or just plain incompetent. Both are killing for your company as can be seen by the comments from lots of people here.

If the last would be true, then why is there no issue at all with other gimbals? Can DJI explain this? Let me elaborate:

• Feiyu SPG Live + iPhone 6s Plus = no issue at all
  
• DJI Osmo + iPhone 6s Plus (and 7/7 Plus) = issues
  

Where do you think the issue lies?

Ok, if you’ve come this far and still paid attention to my post what almost looks like a rant, you’ve probably noticed I haven’t mentioned apps yet. This is the point that I also have to mention I have no experience at all using the DJI Oslo Mobile. I have used the mentioned Feiyu SPG Live (and no, I’m not related to that company whatsoever, this is just my primary example) with my iPhone 6s Plus and found no issues.

The apps I use are the built-in Camera app (from Apple) and Filmic Pro, which lets you disable all IS on all iPhones. Better yet: Filmic Pro has built-in support for lots of features from the DJI Osmo Mobile since v5.3.

So to all DJI Osmo Mobile owners that have an iPhone with OIS: please try using the Filmic Pro app. I know it’s $5/€5 but you can use the app shortly and if it doesn’t provide the wanted footage (shake/jitter free) you can uninstall it and request your money back right from the App Store. Please note: this is unless you receive a pop-up during purchase with something like “if you download or use this app with 24 hours of purchasing you will not be eligible for a refund”, I don’t know if Filmic Pro has implemented that since I’ve owned the app for years, but now you know. And heck… what’s $5/€5 compared to the $250/€250+ for the gimbal itself, right?

If I can bring myself to it, I’ll test out the DJI Osmo Mobile in my local Apple Store next weekend using the app and post both the 4K and 1080p test videos afterwards. But I’m not sure on my schedule yet.

MoodyBlues Posted at 2016-12-1 20:00
DJI Osmo Mobile
I feel like I need to comment, which is why I registered especially for this reply ...

Great comment @MoodyBlues !
Just tested today again the Osmo mobile with my iPhone 7plus and it's still shaking/ blurring.
As you're an app developer of apple - do you know if the Software developers from apple already Aware/ informed about this issue?

Greetings,
Artur

I purchased my Osmo Mobile a few days ago and then discovered this topic and the problems with iPhone 7/7+ two days ago.
I was sure to experiment the same issues with my iPhone 7 Plus and to have to send back my Osmo Mobile.
Thats why I was very surprised with my tests tonight. Everything is perfect in 1080P. The videos give the impressions to fly when I am very carefull and ninja walk.
I watched all the videos in the topic and I do NOT have the symptoms at all
The result is not as good in 4K but everything is really nice.
I downloaded and installed the last firmware for Osmo Mobile and last version of the DJI GO app.
Last version of iOS installed.
I have no clue why I have this good results because even DJI (Thor) admitted there si a problem with iPhone 7 Plus. I guess I'm lucky.

arti914 Posted at 2016-12-1 21:55
Great comment @MoodyBlues !
Just tested today again the Osmo mobile with my iPhone 7plus and it's  ...

@arti914 I don't know about Apple's own developers, but I assume they are. However, it's not Apple issue, Apple has the so called API and function available to handle this in your app.

In normal language: Apple has provided the option to disable/enable the image stabilisation for all apps that are out there, it's up to the developers of those apps in order to make use of it. It just seems the DJI Go app doesn't use it (or they don't know how to use it).

So it's not an Apple issue, it's not issue with the DJI Osmo Mobile hardware, it's an issue with the DJI Go app. As of yet, I know that Filmic Pro has the ability to turn off IS and it features built-in support for the Osmo Mobile, so I'm curious what the results are but cannot test myself (yet).

Dom Posted at 2016-12-1 22:14
I purchased my Osmo Mobile a few days ago and then discovered this topic and the problems with iPhon ...

What is the result when using 4K resolution, the issue seems to be exaggerated in 4K compared to 1080p.

MoodyBlues Posted at 2016-12-1 22:43
@arti914 I don't know about Apple's own developers, but I assume they are. However, it's not Apple  ...

ok got it. Thanks for your Explanation even i don't know what means API.
Regarding the Filmic App i red about that to Switch the stabilization off. Didn't test it yet but i used the Procam 4 App where you also can turn of the Image stabilization but it is shaking also...

i tested now iPhone 6 with 1080 and 4k Resolution and both are working fine without shaking.
afterwards i tested the Osmo mobile with my iPhone 7 plus on both Resolutions (1080 and 4k) and i still get blurry Videos.

@Dom: the Osmo mobile were developed and produced to catch up shaking Hands/ normal walk. Why i have to walk like a ninja? DJI didn't tell me and other customers before we bought it.

So I had an idea using an external wide angle lens at 0.50X on top the un stabilized iPhone 7 plus lens. The problem is, I can't get the video applications to use that lens. They all automatically use the OIS lens.

Dom Posted at 2016-12-2 05:14
I purchased my Osmo Mobile a few days ago and then discovered this topic and the problems with iPhon ...

Like I said, I noticed that people clearly experienced different levels of issues, some are minor to nonexistent, like the video in 2# or my Osmo Mobile with 6sp, 7.  Some are severe even if the user is stationary. I'm not sure what caused these differences.

MoodyBlues Posted at 2016-12-2 03:00
DJI Osmo Mobile
I feel like I need to comment, which is why I registered especially for this reply ...

Using Filmic Pro does not reduce the issue. We've tried this, and there's post on the forum I can't currently find, where the user did extensive test and demonstrated that Filmic Pro or native camera of Apple does't help.

MoodyBlues Posted at 2016-12-1 22:45
What is the result when using 4K resolution, the issue seems to be exaggerated in 4K compared to 1 ...

I will try to publish my tests on YouTube this afternoon.

I has to be clear that neither Filmic Pro nor Pro Cam deactivate the iPhone OIS (Optical Image Stabilization). They only cancel the software stabilisation (CVS). So they are not a solution to the problem.

Has DJI really explored in depth the possibility evoked in several posts above to deactivate the OIS in it's Go App application ? Seen by me, the right solution lies there !

Same problem with iPhone 7 Plus (instead with the front camera working properly).
Now if I want a video stable, I need to record it without gimbal/Osmo.
If I had known before of this issues with last version of iPhone, I never bought Osmo Mobile (bought last week with Black Friday offert).

I think this isn't a serious behavior, DJI should indicate the incompatibility with iPhone 7 (over to the problem of the impossibility to connect external microphone, the gimbal locks the lightning port).

DJI-Thor Posted at 2016-12-2 04:29
Using Filmic Pro does not reduce the issue. We've tried this, and there's post on the forum I can't ...

DJI-Thor,

just called the dji Support in Germany and they told me that is not compatible with the iPhone 7 plus...
but my question is: In the description of dji Osmo mobile they wrote it is compatible with iPhone 6s plus.
But iPhone 6s plus has also the optical Image stabilization. Could you please explain why? There is no difference between iPhone 6s plus and iPhone 7 plus...

Thanks in advance,
Artur

arti914 Posted at 2016-12-2 13:40
DJI-Thor,

just called the dji Support in Germany and they told me that is not compatible with the ...

No one told me that Osmo Mobile was compatible only with old iPhone.
Now, I spent +450€ (with accessories) for a gimbal unusable.
Are we victims of a scam?

AMichele Posted at 2016-12-2 14:04
No one told me that Osmo Mobile was compatible only with old iPhone.
Now, I spent +450€ (with acc ...

@ AMichele: i can imagine..
Just wrote an email to the developers of DJI. I think when more People will wirte them, they will go Forward and find the issue.
E-Mail is: dev@dji.com

arti914 Posted at 2016-12-2 14:19
@ AMichele: i can imagine..
Just wrote an email to the developers of DJI. I think when more Peopl ...

I sent the email but I'm not very confident with the Chinese reliability (I hope I am wrong).