Ranze
lvl.1
United States
Offline
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Replying to Breezeway, since you have a brand new unit:
This is my problem with DJI. They DO NOT UNDERSTAND that one SHOULD NOT HAVE TO "PLAY WITH THE SETTINGS" when there's clearly something wrong, RIGHT OUT OF THE BOX. Or they make a suggestion, and then later on they contradict what they say. I've had my Osmo+ for only two weeks, and been back and forth with DJI and NOW GETTING IGNORED. Be careful, because in the event they tell you to exchange your product, if they deem it's eligible, read the fine print of the return/exchange policy, they "may" exchange your NEW product as a "NON-NEW" Unit. I'm dealing with this now, they want me to send in my product and then they want to replace it with a non-new, I'm sure, second hand unit. Another representative was also trying to CHARGE me for the REFRESH Service to get it replaced.
Heres my situation: http://forum.dji.com/thread-85965-1-1.html
I feel like at this point, we need to start advocating against this company or start a group about this horrible customer service. Any thoughts? |
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