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DJI OSMO Mobile device error
3107 15 2016-9-23
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jeancarlobattad
lvl.3
Flight distance : 47671 ft
Canada
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Hi there, I purchased my Osmo mobile today from an authorized retailer, charged it up and activated it as the videos and manual said to do. I've mounted my samsung galaxy S7 edge to it and it seemed balanced. If I touch the phone on the right side it goes back to level but when I touch the right side it goes back to level but not all the way. I've played around with the device mounting and found this to be the best set up. The problem begins when I auto calibrate the unit, it says it's calibrated and when I click okay, I get the device mounting error. The motors don't get hot or anything from what I can tell. I'm wondering if it's a mounting issue or my unit is defective. Any help is greatly appreciated and thanks in advance

Just tried it on an iphone 6s and I'm getting the same error

Video here:

2016-9-23
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Hello sir, may I know can you control it with joystick? and please remove the protective case and try again.
2016-9-24
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jeancarlobattad
lvl.3
Flight distance : 47671 ft
Canada
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Hi, yes I can control it with the joystick. I've also tried it more than 10 times re positioning the phone and also removing the case and trying the same with the iphone 6s. Error seems to pop up every time
2016-9-24
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apkhou
lvl.2
Flight distance : 3802 ft
United States
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even i am getting this error often. no case. i am in the return period - is this a defective device?
2016-9-24
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drmaiellaro
lvl.1

United States
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When I try motion time lapse I keep getting:

Positioning Error

And the MTL stops before completion.
2016-9-24
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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drmaiellaro Posted at 2016-9-25 03:25
When I try motion time lapse I keep getting:

Positioning Error

When you balanced the phone onto the gimbal, is the roll adjustment screw tight?
2016-9-24
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JCB522
lvl.3
Flight distance : 47671 ft
Canada
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I just tested and when I get that error for motion time lapse the screw is tight. The mobile device error pops up and I can click okay and the phone is still recording while the error pops up and will even finish recording.
2016-9-24
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apkhou
lvl.2
Flight distance : 3802 ft
United States
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any solution to this yet?
2016-9-26
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JCB522
lvl.3
Flight distance : 47671 ft
Canada
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None yet, hoping someone finds something out before my return period is over
2016-9-26
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DJI-Thor
Administrator
Flight distance : 13602 ft
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Hi, there's a new DJI Go apk in a few days, see if it solve your issue. If not , please contact support.us@dji.com to send it in. Thank you.
2016-9-28
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ZCWhukNKIlFB
lvl.1
Canada
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i have just received my osmo mobile 2 days ago and am getting the positioning error message whenever i do a Motion Timelapse
2016-10-6
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jeancarlobattad
lvl.3
Flight distance : 47671 ft
Canada
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Does it complete your timelapse or it just stops recording
2016-10-6
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DJI-Thor
Administrator
Flight distance : 13602 ft
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ZCWhukNKIlFB Posted at 2016-10-6 22:27
i have just received my osmo mobile 2 days ago and am getting the positioning error message whenever ...

Hi, that is not normal.  What phone are you using? What's the operating system version?   Other than this, does your Osmo Mobile work fine?
2016-10-8
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gsciorio
lvl.1

United States
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Any luck people? It's been three days for me and I'm not getting the Device Positioning Error too. If I can't figure it out today I'm returning this.
2016-10-8
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SemichCSC
lvl.2
Flight distance : 903904 ft
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Portugal
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DJI-Thor Posted at 2016-10-8 17:17
Hi, that is not normal.  What phone are you using? What's the operating system version?   Other th ...

I have the same issue. S7 Edge Android.
2016-11-20
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DJI-Thor
Administrator
Flight distance : 13602 ft
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SemichCSC Posted at 2016-11-21 01:39
I have the same issue. S7 Edge Android.

Hi, you need to send in your unit for exchange.
2016-11-20
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