Hi there, I purchased my Osmo mobile today from an authorized retailer, charged it up and activated it as the videos and manual said to do. I've mounted my samsung galaxy S7 edge to it and it seemed balanced. If I touch the phone on the right side it goes back to level but when I touch the right side it goes back to level but not all the way. I've played around with the device mounting and found this to be the best set up. The problem begins when I auto calibrate the unit, it says it's calibrated and when I click okay, I get the device mounting error. The motors don't get hot or anything from what I can tell. I'm wondering if it's a mounting issue or my unit is defective. Any help is greatly appreciated and thanks in advance

Just tried it on an iphone 6s and I'm getting the same error

Video here:

Hello sir, may I know can you control it with joystick? and please remove the protective case and try again.

Hi, yes I can control it with the joystick. I've also tried it more than 10 times re positioning the phone and also removing the case and trying the same with the iphone 6s. Error seems to pop up every time

even i am getting this error often. no case. i am in the return period - is this a defective device?

When I try motion time lapse I keep getting:

Positioning Error

And the MTL stops before completion.

drmaiellaro Posted at 2016-9-25 03:25
When I try motion time lapse I keep getting:

Positioning Error

When you balanced the phone onto the gimbal, is the roll adjustment screw tight?

I just tested and when I get that error for motion time lapse the screw is tight. The mobile device error pops up and I can click okay and the phone is still recording while the error pops up and will even finish recording.

any solution to this yet?

None yet, hoping someone finds something out before my return period is over

Hi, there's a new DJI Go apk in a few days, see if it solve your issue. If not , please contact support.us@dji.com to send it in. Thank you.

i have just received my osmo mobile 2 days ago and am getting the positioning error message whenever i do a Motion Timelapse

Does it complete your timelapse or it just stops recording

ZCWhukNKIlFB Posted at 2016-10-6 22:27
i have just received my osmo mobile 2 days ago and am getting the positioning error message whenever ...

Hi, that is not normal.  What phone are you using? What's the operating system version?   Other than this, does your Osmo Mobile work fine?

Any luck people? It's been three days for me and I'm not getting the Device Positioning Error too. If I can't figure it out today I'm returning this.

DJI-Thor Posted at 2016-10-8 17:17
Hi, that is not normal.  What phone are you using? What's the operating system version?   Other th ...

I have the same issue. S7 Edge Android.

SemichCSC Posted at 2016-11-21 01:39
I have the same issue. S7 Edge Android.

Hi, you need to send in your unit for exchange.