Yes you read that right, I have a positive story I'd like to share about DJI customer service.

So I had this issue with extreme vibration with my X5 gimbal. Here's the thread I made when way back when... Click

I NEEDED this fixed before I went away on a trip/job to Europe and I expressed my concern to DJI. I was leaving from Australia in 3 weeks!

DJI organised a courier to come pick up my inspire PRO kit, organised for it to get inspected/repaired in Australia rather than China, found out what part was causing the problem, told me that the part I needed had to come from China BUT since I was pressed for time they would replace my gimbal instead. Then they sent it back via an express courier. The turn-around time was less than 2 weeks, which is a feat considering I live on one side of Australia and the repair was on the other! All up it only cost me a few bitten fingernails.

I went on my trip, the inspire and the X5 performed brilliantly and I could not have been happier with how DJI handled it.

Well done.

I'm so happy to hear that. And we will keep improving our service support.
Thanks for your support.

How did you go travelling with the Inspire 1 - any airport issues?  What type of case did you use?

arbtown Posted at 2016-9-27 18:44
How did you go travelling with the Inspire 1 - any airport issues?  What type of case did you use?

I'm glad you asked! I racked my brains long and hard on how to travel with the Inspire 1.

I didn't want to buy an expensive hard-case and I didn't want to check in 2 items of luggage. So I ended up buying a large hard-shell suitcase which I lined the bottom with my clothes, stuck the stock DJI case on top and threw some clothes on top of that to cocoon it. I figured this would be a less conspicuous way travel with expensive gear and just as protected as a hard case. With more than enough clothes and a less than generous weight allowance I was still just under!

I took all my Lipo batteries carry on (this is the law) and didn't have any issues with airport security at all. I went through Bangkok, Frankfurt, Budapest, Split, Singapore and Perth airports without so much as a raised eyebrow.

Thanks for that - might give the USA a go - if it goes well will try Europe in 2017  
The batteries were my biggest concern - I have a HRPC hard case for the drone that should survive the trip providing no light fingers in security

arbtown Posted at 2016-9-27 19:42
Thanks for that - might give the USA a go - if it goes well will try Europe in 2017  
The batteries  ...

If you take all your batteries carry-on you shouldn't have a problem. Just take them out of your bag before you go through the x-ray. You can take a maximum of 2 TB48's and as many TB47's as you want.

I know a few people on forums have said that you can have one battery in the bird checked in. I assure you this is NOT the case!

I also had a screen grab of the lipos & air travel rules on my phone just in case security felt like being difficult.

Thanks for that - Yep did read about somebody checking their Inspire 1 with battery installed - hope I am never on a plane with somebody who puts a battery into checked baggage.

Great to hear happy stories Mr. S. Are the fingernails recovering ok?

Mark G.

Thank you for the positive feedback, it's really appreciated. Great to hear you were able to enjoy your aircraft in so many locations.

I too am glad to hear a positive report. There are plenty of sour stories out there... not enough positive ones.
I had a good result in my one instance in dealing with DJI on a swelling battery.
Can't complain about $0.00 cost warranty replacement, even if it took a little time.

They also have to protect themselves from unscrupulous freeloaders and scammers. (Yea, they're out there!!)

Nice to hear another happy service experience.  I had a great service experience with my Inspire as well.

thanks for sharing

Rich

markaguille Posted at 2016-9-28 02:54
Great to hear happy stories Mr. S. Are the fingernails recovering ok?

Mark G.

Ha! Not really, I always find a reason to bite them