bigglyguy
lvl.3
Flight distance : 14196 ft
Malaysia
Offline
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"I'm sorry about that, I hope Samsung get's the issue resolved soon."
The ONLY app on my phone that causes it to reboot is the DJI app. DJI needs to accept some responsibility for this.
An official announcement from DJI about the issue, what steps they have done so far and what, if any, response they have from Samsung would go a long way to helping me believe that anyone at the company cares.
Being told of some vague urging doesn't really clarify anything.
DJI is a tiny company compared to Samsung, tiny enough that, happily, we can talk to you via a forum. I'm not aware of any official Samsung forum. I've just sent an email to their CS but I'm not expecting much, just a "We are unable to provide support for 3rd party apps" waffle.
'DJI Ken' on a forum saying 'we've urged Samsung' is nice but we need something more official, a proper announcement - and why is there no warning on the app store, telling people the app is not compatible with the S7? It's not as though you don't know about this issue, is it?
Among other things this is a safety issue.
From a marketing point of view, do you really want the first real Youtube reviews to be full of people saying "I bought a Mavic but it caused my phone to reboot and then...."?
Every crashed Mavic out there, using an S7 or not, is going to be saying "Wasn't my fault, the Mavic rebooted my phone.."
A proper, official, investigation and announcement, please. |
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