Hello.

I received my Osmo Mobile 4 days ago. The product worked well until today.

When I try to turn it on, the left LED becomes solid yellow, and the right LED blinks green until becoming solid green. But there is no stabilisation, motors don't seem to work, and I can't connect with bluetooth to my iPhone 6s or my LG G4.

Here is a video to show you this behaviour :

I tried to reset the device (pressing the trigger button + shutter button while turning it on, does not work).

I should mention that the device hasn't received any damages.

Any ideas ? Thanks.

PS : is there an official way to factory reset the DJI osmo mobile ?

Remove the phone from the case

aGmglCymCK4k Posted at 2016-9-28 04:25
Remove the phone from the case

Already tried to turn the device on with :
- the phone and the slim case
- the phone without the case
- no phone in the osmo mobile

with no success

Edit : Btw, it worked great with the case yesterday.

Try removing the battery leave it out for 5min and then reinsert. that fixed the issue for me once

Hi, can you phone connects through app? What does it say?

please contact support@dji.com to send it in. Thank you.

I have the same problem, but reading other posts in the forum I found that is an issue of the Osmo detecting some phones. You have to put a duck tape in the IR phone detector in the Osmo.

2t5q9PUxII1H Posted at 2016-9-28 23:15
I have the same problem, but reading other posts in the forum I found that is an issue of the Osmo d ...

I also tried this solution but it did not work.

I returned the DJI to the store, unfortunately.

DJI-Thor Posted at 2016-9-28 14:56
Hi, can you phone connects through app? What does it say?

please contact support@dji.com to send i ...

The device was not detected by any smartphone (on android or iOS)...

nB2PqBRCP6Hu Posted at 2016-9-29 00:34
I also tried this solution but it did not work.

I returned the DJI to the store, unfortunately.

you can buy mines if you like. i'll sell it to you for $250, it's brand new i just dont like it and want the osmo+

Please help. I'm facing a same problem. How to fix this

VIDEO

anez.anez Posted at 2016-10-17 07:07
Please help. I'm facing a same problem. How to fix this

VIDEO

Sorry about it, please contact support@dji.com to send it back for an exchange. If you bought from a dealer, ask the dealer if you can get a direct exchange. Thank you.