Tripper Dog
lvl.2
Offline
|
Sorry, but I have to disagree. Vendors like Best Buy offer 45 day return policy and other large vendors have up to at least 30 days, which gives any buyer a certain amount of protection. A 7-14 day return policy is just not up to industry standard in terms of "customer service." I know this because I do marketing for a living. First as a GE Global product mgr and now a marketing professor at a major university.
With all due respect, consumers should not buy directly from DJI....Their service policies are way behind those of their channel partners. Also, if you are a regular customer of one of these large re-sellers, they will often make exceptions for you. "Service" is the name of the game in today's brutal consumer market. Everyone is fighting for the same consumer and service is often the tie breaker.
In the case of Best Buy and Amazon, every returned Phantom gets sent back to DJI anyway, so what's the difference if DJI gives a customer a small credit. DJI may come out ahead in the long run, AND serve a loyal customer. Just my .02 and nothing more. |
|