FrostyThe2nd
 lvl.2
United States
Offline
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I just want to see if anyone here would like to share some of the steps they take to contact DJI for any issues and whether it has been resolved. I've mostly dealt with the 24 hour chat support but I understand there are other avenues like calling their local office, emailing, going through their dealer, or even on this forum. It would be great to know how the problems were fixed (firmware update, remotely, sending the product for repair, replacement...) and what would be the quickest and most effective way to resolve a problem. DJI, please chime in as well for any advice. I do not intend this to be full of flaming comments against DJI, but rather information that might be beneficial for me and others that currently have or may have problems in the future.
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