hallmark007
 Core User of DJI
Flight distance : 12400594 ft
Ireland
Offline
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Avioscape Posted at 2017-6-10 23:58
Your tone is patronising sir, I suggest try to be a little more polite, I am not a moron and you have know Idea who you are leveling your reply too.I dont know you so I treat you with respect until you prove you are not worthy of that respect. Firstly the cost of DJI Care refresh for Phantom 4 Pro is £159. It clearly states this on the DJI Web site. Secondly I dont have a 'gripe', I have a legitimate query. The process involves making an online claim. Until you have done this there are no details of where to send the unit. There is a box that states "This box must not be empty". However it does not state what you have to enter not how to enter it. Simple, I contact DJI and they give me a simple answer. Right? No they pass me through 11 different people who say "Sorry you are having problems" we will respond soon. Each time they dont have the answer to the question I asked so I cant make the claim QED! It is not my gripe it is a poor, clunky customer service.. (Trust me I understand this at a serious professional level). When you try for over a week to get a straight answer to a straight question and you don't, the finger of blame points away from you! Please try not to be constructive it if you decide to reply. Thanks
Nobody called you a Moran, you can make your own mind up on that. You posted here in the Mavic forum so I presumed you had a Mavic, my mistake, if your having problems and wanted help as to what to do I could have given you that, but your statement seemed more like a rant.
If you want to book a repair, you just need to go to first page of this app before you log in here, click on support you will be asked for your region and country explanation of your repair they will then arrange to send you an email with details you need to have for sending your drone in, you will be sent a connection for ups and you just need to book with them and they will collect your drone and deliver it back to you in which ever form you agreed, it's really very simple, only difficulty you might have is the waiting time.
I'm not really bothered who I'm dealing with and I don't appreciate the threat, you should look at the tenor of your own post before trying to threaten people. |
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