JulianX4 Posted at 2016-10-12 11:13
Hi Mathäus, I would delete this if you don't want people to know where you live, etc...

cheers mate - it's gone (;

DJI Mindy Posted at 2016-10-12 06:05
Thanks for your information.
I'll pass this to our support team.

any estimates about this process? I am waiting now for a proper something for quite some time...

S6XR9OXS8NAX Posted at 2016-10-12 20:38
any estimates about this process? I am waiting now for a proper something for quite some time...

I have double checked with our support team.
You need to contact the dealer again and send the aircraft to the dealer.
Also our support team will help to communicate with the dealer to figure this out.

DJI Mindy Posted at 2016-10-13 12:57
I have double checked with our support team.
You need to contact the dealer again and send the air ...

It took you one week to give me such a wonky answer? The dealer told me to contact you - I know where this is going: I will send the Drone to the dealer and the dealer will send it to you and you will then send it to me again.

This is really getting annoying - all I want is that you take your bad product back for good - and you know about this common issue for A LONG time already. Somebody should really start legal stuff with this...

I'd love to get a detailed answer with whats next and not just a "contact somebody" - how is it possible that such a big company like DJI misses communication so so much?
- - -

Edit:

I will contact the dealer tomorrow and will make this here my personal "give me my money back because u are selling bad drones" blog.

JpNL Posted at 2016-10-1 01:07
If there ever comes a solution I doubt, because DJI is too busy with updating the APP with functions ...

I agree. Take Nvidia video cards for example: If a newly released driver is broken, a hot fix is released within a day or so. With Dji, some can't even fly their drones bare foot because of broken firmware.  FIX THE FIRMWARE!!!

Betamace Posted at 2016-10-15 13:49
I agree. Take Nvidia video cards for example: If a newly released driver is broken, a hot fix is r ...

I had the same issue last week end ( Sunday )  went to fly the drone on a lovely weather. did ALL the start up procedures like usual, I fly this drone professionnaly. It behaved wonderfully for about four minutes in the air.  After this 4 little minutes, it started to go downward without my conscent. Tried to keep it away and up in the air, but no control ( left right, back or front ) would make it react. as soon as I let go of the lift joystick, it went down slowly and hit electrical wires ( which is what I wanted to avoid ) so the bird fell of the tall grass..  
Now It wond even update to version 1.09. telling me that modules 08 and 15 are not detected )  replaced the flat ribbon because it suffered in the crash.....still the same thing   here is the log file of the update..



[00148008]========== 2016.10.14 15:34:18. boot(15) ============
[00148079]Packet [C:\P3X_FW_V01.09.0060.bin] detected, card sn [0x41410a6e].
[00148164]Packet upgrade start...

[00148239]Packet checking...
[00148316]Packet vlink 01.09.0060 <-> 01.08.0080.
[00148388]Record vlink 01.09.0060 <-> 01.08.0080 (flow = 0).
[00148464]Done.

[00148537]Version checking[1]...
[00148639][03 05][00] v34.2.0.9 -> v34.2.0.9
[00148738][03 06][00] v2.4.20.18 -> v2.4.20.18
[00148820][04 00][00] v1.44.0.0 -> v1.44.0.0
[00148977][11 00][00] v1.8.0.0 -> v1.8.0.0
[00149262][11 01][00] v1.8.0.0 -> v2.0.0.33, firmware v1.8.0.0 not support.
[00149340][11 01][00] v1.8.0.0 -> v2.0.0.33
[00149441][12 00][00] v1.10.0.0 -> v1.10.0.0
[00149546][12 01][00] v1.10.0.0 -> v1.10.0.0
[00149646][12 02][00] v1.10.0.0 -> v1.10.0.0
[00149749][12 03][00] v1.10.0.0 -> v1.10.0.0
[00162333][15 00][00] device not detected.
[00162452][17 00][00] v1.1.1.7 -> v1.1.1.7
[00162622][17 01][00] v1.0.2.7 -> v1.0.2.7
[00162707][19 00][00] v1.0.8.96 -> v1.0.8.96
[00162781][01 00][00] v1.30.5036 -> v1.30.5036
[00162857][01 01][00] v1.30.5036 -> v1.30.5036
[00175430][08 00][00] device not detected.
[00175527][09 00][00] v3.0.0.10 -> v3.0.0.10
[00175598]Packet upgrade failed at version checking.


I am loosing $$ because of POOR upgrade policy, poor judgement from DJI, using the same retoric about '' send the bird to our tech support team '' like we're a bunch of loosers and improper understanding of the Aircrafts Laws in Canada and USA.

Dompie Posted at 2016-10-15 20:46
I had the same issue last week end ( Sunday )  went to fly the drone on a lovely weather. did ALL t ...

I'd like to add that this bird has been updated according to their policies, their way of doing things, well kept and always in a warm place, batteries always recharged properly, ( I have 4 ) so I use them in rotation, let them cool down before charging them, have most of the necessary parts to overcome a crash ( it never occurred before last sunday ) and I devoted a great deal of pride in telling people that DJI's bird was THE best.  I think I will revise my speech in the future unless they come up with something more complying to the end users that suffers this update saga.

S6XR9OXS8NAX Posted at 2016-10-15 08:24
It took you one week to give me such a wonky answer? The dealer told me to contact you - I know whe ...

Sorry for your frustration.
After you contacting the dealer,could you please let me know the update?

Dompie Posted at 2016-10-15 20:46
I had the same issue last week end ( Sunday )  went to fly the drone on a lovely weather. did ALL t ...

Sorry for your crash,Domple.
Maybe you didn't install the flat ribbon properly,it's better to send it in and let our engineers to evaluate your drone.

DJI Mindy Posted at 2016-10-17 15:41
Sorry for your crash,Domple.
Maybe you didn't install the flat ribbon properly,it's better to send ...

Sorry to correct some misleading informatins.

I replaced the ribbon '' AFTER '' the drone crash .   It started to go downward by itself in a very hostile environnement. I had no choices but to let it go down slowly. I broke a prop, and it crashed. Fortunately, nothing major happened to the gimball that couldn't be repaired without replacing any parts. I thought it has destroyed the ribbon cable and as a repeat of my statement, I HAD STILL VIDEO.  It was telling me '' no signal ''. After powering up the drone, I did the update, I had video on the Ipad but the update failed and It fails ever since, I replaced the ribbon as a precaution but it did not change a thing.

[00015842]========== remo-con disconnect. boot(15) ============
[00015918]Packet [C:\P3X_FW_V01.09.0060.bin] detected, card sn [0x41410a6e].
[00015990]Packet upgrade start...

[00016069]Packet checking...
[00016144]Packet vlink 01.09.0060 <-> 01.08.0080.
[00016219]Record vlink 01.09.0060 <-> 01.08.0080 (flow = 0).
[00016290]Done.

[00016366]Version checking[1]...
[00016487][03 05][00] v34.2.0.9 -> v34.2.0.9
[00016608][03 06][00] v2.4.20.18 -> v2.4.20.18
[00016686][04 00][00] v1.44.0.0 -> v1.44.0.0
[00016846][11 00][00] v1.8.0.0 -> v1.8.0.0
[00017034][11 01][00] v1.8.0.0 -> v2.0.0.33, firmware v1.8.0.0 not support.
[00017106][11 01][00] v1.8.0.0 -> v2.0.0.33
[00017241][12 00][00] v1.10.0.0 -> v1.10.0.0
[00017353][12 01][00] v1.10.0.0 -> v1.10.0.0
[00017477][12 02][00] v1.10.0.0 -> v1.10.0.0
[00017616][12 03][00] v1.10.0.0 -> v1.10.0.0
[00030188][15 00][00] device not detected.
[00030311][17 00][00] v1.1.1.7 -> v1.1.1.7
[00030496][17 01][00] v1.0.2.7 -> v1.0.2.7
[00030609][19 00][00] v1.0.8.96 -> v1.0.8.96
[00030678][01 00][00] v1.30.5036 -> v1.30.5036
[00030765][01 01][00] v1.30.5036 -> v1.30.5036
[00043336][08 00][00] device not detected.
[00043427][09 00][00] v3.0.0.10 -> v3.0.0.10
[00043499]Packet upgrade failed at version checking.

Dompie Posted at 2016-10-18 01:08
Sorry to correct some misleading informatins.

I replaced the ribbon '' AFTER '' the drone crash .  ...

Euhhh  does that mean that I am locked down to this thread ???

Dompie Posted at 2016-10-18 01:08
Sorry to correct some misleading informatins.

I replaced the ribbon '' AFTER '' the drone crash .  ...

According to your update log,the video transmission module is corrupted.
You need to send it in for further evaluation.

I to am very tired of no customer service at ball.  I have a P3A that shot up in to a tree because the battery low.  Hit a branch and crashed on the street.  It was not my error but DJI's for not having a kill switch for RTH.  I then purchased a P3P.  Trouble right out of the box.  Out of the 7 weeks I have had it 31/2 have been in the shop.  I got it back Friday 10/14/16.  They didn't fix it.  I called them right away.  They want me to send it back.  I said the only way is if you send me a new one.  Im not send it back because they don't know what they are doing.  And I sent my flight records and filled their for out almost 6 weeks ago and I have heard nothing.  So right now Im out 4500 for 2 pieces of junk.  

For me I don't care if I have to buy a different bird.  DJI is not worth he trouble and the headache they put you through.  I would guess that they ill start losing business because of their lack of CS.  I have heard the INTEL is working on  a giant killer.  Mikie

bearmikie1 Posted at 2016-10-18 11:24
I to am very tired of no customer service at ball.  I have a P3A that shot up in to a tree because t ...

What happened to the P3P ?

It was unstable side to side loss of signal 100 meters.  Flicker about every 10 sec RTH keeps kicking in.  not stable at all.  Bad 4k pics.Still doing it after their fix and no word on my P3A.  Like I said I have about had it with these guys.  They just dont understand what CS is.

DJI Mindy Posted at 2016-10-18 14:54
According to your update log,the video transmission module is corrupted.
You need to send it in f ...

that meand that the update corrupted the video transmission module ??   ok  where should I send it it to ??

DJI Mindy Posted at 2016-10-18 14:54
According to your update log,the video transmission module is corrupted.
You need to send it in f ...

where is this module located ??  On the main board or on the Gimbal module ?

RedHotPoker Posted at 2016-10-5 15:10
I need to prove my word to you? Would I lie to you, I don't even know you... Haha
I have a perfect  ...

Hey RedHotPoker! You really ducked up your face! How do you like my new face?

mjlstudios Posted at 2016-10-18 10:05
Hey RedHotPoker! You really ducked up your face! How do you like my new face?

Yeah, ducky... Yours looks pooched. Hahaha


RedHotPoker

Does anyone know who is the head person that would be over the US?  And does he speak English?

Dompie Posted at 2016-10-18 20:03
that meand that the update corrupted the video transmission module ??   ok  where should I send it ...

Since your aircraft crashed before.Our engineers will evaluate your aircraft first.
Please get in touch with our tech support via support.us@dji.com.
They will guide you to send it in.

bearmikie1 Posted at 2016-10-18 06:24
I to am very tired of no customer service at ball.  I have a P3A that shot up in to a tree because t ...

its called the s1 switch and also that is a perfect time to use csc if all else fails

bearmikie1 Posted at 2016-10-18 06:24
I to am very tired of no customer service at ball.  I have a P3A that shot up in to a tree because t ...

them asking you to send it in to be checked IS customer service

to expect a new quad everytime you crash is insane

if you crash your new Honda civic do they just say no problem her is a new one?

Dompie Posted at 2016-10-18 08:16
where is this module located ??  On the main board or on the Gimbal module ?

they mean send the whole phantom back for repair

simply initiate a repair ticket, some how others find a way to do it without hysteria

this is a help forum of users not a factory place to set up repairs

kirk2579@aol.co Posted at 2016-10-19 13:00
they mean send the whole phantom back for repair

simply initiate a repair ticket, some how other ...

I am so sorry but I was under the impression that the question I asked was directed to the DJI support member.  May be I was mistaking.

kirk2579@aol.co Posted at 2016-10-19 12:57
them asking you to send it in to be checked IS customer service

to expect a new quad everytime yo ...

I do not think that he was asking for a new drone...or may be I was not reading the same text. I am most certain that what HE was trying to point out was the fact that IF and again IF the update process did not complete OR if the update of the battery happened while in flight OR if the remote updated while '' in flight '' I would definitely understand the immense frustration of the end user about this situation. On the other hand, I feel it not to be appropriate to pinpoint to this user the fact that  ''  them asking you to send it in to be checked IS customer service '' because I have a very strong feeling HE knows already.  I am just trying to put a little '' peace '' on this thread and reorient the discussion to the real destination which is DJI Tech Support OR DJI Assistants.   I apologize for being sweet and kind with my co-pilots people.

Sorry if I got things confused.  My P3A is the one that crashed because of the RTH.  I was 7 foot off the ground and 20 feet away. It shot up 10 feet in to the branches and crashed on the street.  It needs a new body and main board. I know that for sure from eye balling and a tester.

7 weeks ago I purchased a P3P.  I have been having trouble with it right out of the box.  Sent it in.  Just got it back Friday.  Still having problems.  They said send it in gain.  I said no I want a new one.  I didn't spend $1,000 to keep mailing the bird back and forth plus spending my time doing evals.  They could not have done a QC and let the bird out of the building.  Ill take my chances with another out of the box.

I can tell you this it seems staff are more worried about getting off exactly at 5pm then to help the customer!  Well at least 2 that I know of.

Thank you very much Dompie.  You are absolutely  RIGHT ABOUT THE C S.

bearmikie1 Posted at 2016-10-20 15:19
Thank you very much Dompie.  You are absolutely  RIGHT ABOUT THE C S.

Believe it or NOT but I am still waiting for a reply from either Jamie or anyone else about a question. I also found out that someone stormed out on this thread and used what I can qualifyu '' sarcastics phrasing '' at which I did no repy in the same tone although I could have, Thank mom for showing me some respect at my young age for that kind of people  (  lollllllllllllllllllllllllllll  ).

have a great day sir.

I sent a letter to their legal dept n gov section.  My son Godfather is a Congressman n friend for 36 yrs.  let you know Dompie what I find out!

DJI Mindy Posted at 2016-10-13 12:57
I have double checked with our support team.
You need to contact the dealer again and send the air ...

I am sending this BAD drone now to the dealer - please do understand that I don't care what you will be communicating about, as long as it involves a very easy money return for me. It's really ridiculous how much time I already wasted on such an expensive device from such a big company.

DAY 1: sending the parcel back to the dealer

S6XR9OXS8NAX Posted at 2016-10-21 18:16
I am sending this BAD drone now to the dealer - please do understand that I don't care what you wi ...

Your frustration is understandable.
We will try our best to help you out.

I think the problem is with the Chinese people and the way they understand what Customer Service is.  The reason I'm saying this is because I have had the same problem With 2 other Chinese Companies I have purchased things from.

Who ever is teaching them in Customer Service is dead wrong.  These Companies will throw their defective product down your throat..  They are not willing to admit that there might be a reject in the group.  This is why they are and do waste a lot of Company time and money trying to fix the bad ones.

I really don't think they realize that they are digging a hole for them self  and chasing customers like myself to buy from someone else who has Customer Service.   

They need a new teacher and dump the ne they have.

I could be wrong, but this is what I am seeing!

I will also tell you this unless they want to make me happy, which I don think they do.  I will be selling my P3A and my P3P and buying from another Company.  I have spent to much time and spent to much money to be treated the way I have been for almost  2 months.  DJI no drought has a good product. But there is a Giant kill coming around the corner and they know how to treat their Customers so they come back again to buy!

it's Oct 27th and I just got confirmation from the reseller, that I do get my money back. I sent the drone back 6 days ago and I am really happy that this step went well. I wish this would have not been that complicated, but we did fix it at last. DJI should be a bit more straight forward with their support and issues. I have seen a lot of articles about the Mavic not being shipped but the money already taken - this is not Kickstarter guys and it's obviously not how u make a launch.

If such a massive company is relying on the money from their customers, it should not be an issue to get money from any bank, with this many pre-orders - but this is another chapter I guess.

Thanks Mindy and goodbye DJI.