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Synchronizing flight records failed
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mcheary
lvl.1

Venezuela
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Hi

I am having problems synchronizing my flight records by the DJI app, I am using android 4.4.4 OS. If some one please help me.

I am using DJI GO v 2.8.3 (402)

android version
4.4.4

kernel
3.0.72+

2016-10-4
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otvossandor
lvl.4
Flight distance : 7700528 ft
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Hungary
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I also have problems while trying to sychronize flight logs in DJI GO (Android version, GO 2.9.1, P3P).

There were some logs missing, so I deleted them all from the GO app. Subsequently, I wanted to synchronize them back (it helped me several times, when there were some logs missing.)

However after reaching 99%, the following message pops up: ''synchronizing flight records failed''. I tried it many times, and I also tried reainstalling DJI GO, but nothing changes.

All my logs are gone... Can anybody suggest me some sort of solution? Is there anybody with the same issue? Maybe it is the DJI serves problem?
2016-10-4
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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What version of the DJI Go app are you running?
2016-10-4
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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otvossandor@gma Posted at 2016-10-5 02:00
I also have problems while trying to sychronize flight logs in DJI GO (Android version, GO 2.9.1, P3 ...

Are you syncing your flight logs through an in home WiFi or via cellular data? Since you deleted them from the Go app, have you tried reinstalling the Go app altogether?
2016-10-4
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otvossandor
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DJI-Jamie Posted at 2016-10-4 20:28
Are you syncing your flight logs through an in home WiFi or via cellular data? Since you deleted t ...

GO 2.9.1 (Android version). Tab is a Nexus 7 II (Android version: 5.1).

I tried it at a home wifi.

I tried reinstalling the GO app, but I still have the problem...
2016-10-4
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mcheary
lvl.1

Venezuela
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DJI-Jamie Posted at 2016-10-4 14:23
What version of the DJI Go app are you running?

Hi, I am using DJI GO v 2.8.3 (402)
2016-10-4
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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otvossandor@gma Posted at 2016-10-5 02:35
GO 2.9.1 (Android version). Tab is a Nexus 7 II (Android version: 5.1).

I tried it at a home wifi. ...

It's most likely a temporary server problem, it would be helpful to see if it works on a phone with cellular data for further troubleshooting. How long have you been at it?
2016-10-4
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mcheary
lvl.1

Venezuela
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DJI-Jamie Posted at 2016-10-4 16:27
It's most likely a temporary server problem, it would be helpful to see if it works on a phone wit ...

Do you think that ths problem can be resolve updating to DJI GO 2.9.1?
2016-10-4
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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mcheary Posted at 2016-10-5 04:37
Do you think that ths problem can be resolve updating to DJI GO 2.9.1?

Having the latest app would help to ensure that it's communicating properly.
2016-10-4
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otvossandor
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DJI-Jamie Posted at 2016-10-4 22:27
It's most likely a temporary server problem, it would be helpful to see if it works on a phone wit ...

I have also tried it with a Xiaomi MI 4i phone (Android 5.0.2, DJI GO 2.8.3), without success, synchronizing fails.

I am having the problem for 2-3 days. So if it is a server issue, it is quite a long standing one, hope DJI fixes it asap.
2016-10-4
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otvossandor
lvl.4
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mcheary Posted at 2016-10-4 22:37
Do you think that ths problem can be resolve updating to DJI GO 2.9.1?

I am having the problem with the 2.9.1 GO, so upgrading won't fix your issue...
2016-10-4
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mcheary
lvl.1

Venezuela
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otvossandor@gma Posted at 2016-10-4 18:49
I am having the problem with the 2.9.1 GO, so upgrading won't fix your issue...

Thanks .. that logic.. I will wait
2016-10-4
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devildog9999
lvl.4
Flight distance : 73865 ft
United States
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Mine is doing the exact same thing.  4 days straight now I cannot sync.
2016-10-5
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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Just for further troubleshooting, has anyone tried using an iOS device or at least can get temporary access to one to test? Any further input would be appreciated.
2016-10-5
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devildog9999
lvl.4
Flight distance : 73865 ft
United States
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DJI-Jamie Posted at 2016-10-6 02:53
Just for further troubleshooting, has anyone tried using an iOS device or at least can get temporary ...

Yes, it does work on my IOS 10 device - just not on my android.
2016-10-6
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szecsif
New

Hungary
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I am having problems synchronizing my flight records by the DJI app
app-.2.9.1.
Lg g flex 2
android 5.1.1
2016-10-7
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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I've reported this issue to the development team, this will be addressed soon.
2016-10-7
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otvossandor
lvl.4
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DJI-Jamie Posted at 2016-10-7 19:18
I've reported this issue to the development team, this will be addressed soon.

Thanks! Hope that it will be figured out soon.
2016-10-7
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manddeb
lvl.1

United States
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I am having the same trouble - tried 3 different Android devices and 2 different IOS devices.
Some records are just gone but the max distance from the last flight is displayed even though the flight itself is nowhere to be seen on Android.
On the Android devices I am missing only the last flights (9/27/2016) and the sync indicates "failed".
On the IOS, several flights are missing along with the last max distance are gone.
This has been going on for 10 days or so for me.

2016-10-7
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davidleverett
lvl.1

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I have installed DJI GO app for first time on Samsung Galaxy Note Pro 12.0 w Android 5.0.2 and wish to use it w Phantom 3 4K.
Have numerous flights w iPhone 6 Plus.  Am able to sync flights w iPhone to the DJI cloud w/o problem but unable to sync flights from DJI
cloud to the android tablet.  Is that possible?  Or, (maybe a dumb question) is the sync only one way (i.e. from the device to the cloud)?
My DJI GO is v2.9.1
Thanks
2016-10-8
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molexguy
lvl.3
Flight distance : 589528 ft
Malaysia
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Same problem. Sync. Failed. I try uninstall and reinstall dji go. Not solve the problem.... hope dji can fix this issue..
2016-10-14
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mcheary
lvl.1

Venezuela
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otvossandor@gma Posted at 2016-10-4 14:00
I also have problems while trying to sychronize flight logs in DJI GO (Android version, GO 2.9.1, P3 ...

Could you  can get back your flight s records?
2016-10-15
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mcheary
lvl.1

Venezuela
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otvossandor@gma Posted at 2016-10-4 18:48
I have also tried it with a Xiaomi MI 4i phone (Android 5.0.2, DJI GO 2.8.3), without success, syn ...

Could you already synch your flight records?
2016-10-15
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mcheary
lvl.1

Venezuela
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DJI-Jamie Posted at 2016-10-4 16:27
It's most likely a temporary server problem, it would be helpful to see if it works on a phone wit ...

Could you already synchronized your records?
2016-10-15
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mcheary
lvl.1

Venezuela
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molexguy Posted at 2016-10-14 08:53
Same problem. Sync. Failed. I try uninstall and reinstall dji go. Not solve the problem.... hope dji ...

Hi there could already could synchronized your flight records?
2016-10-15
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mcheary
lvl.1

Venezuela
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molexguy Posted at 2016-10-14 08:53
Same problem. Sync. Failed. I try uninstall and reinstall dji go. Not solve the problem.... hope dji ...

Hi there could already synchronized your flight records?
2016-10-15
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mcheary
lvl.1

Venezuela
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DJI-Jamie Posted at 2016-10-4 17:47
Having the latest app would help to ensure that it's communicating properly.

Hi there could synchronized your records?
2016-10-15
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mcheary
lvl.1

Venezuela
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DJI-Jamie Posted at 2016-10-7 13:18
I've reported this issue to the development team, this will be addressed soon.

I can not synch my records yet
2016-10-15
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ron.davis
lvl.1
Flight distance : 916818 ft
United States
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Have not been able to sync Flight records for over a 2 weeks...   The app does what others have said gets to 99% and fails.   I have android and now the 3.0 ver. of DJI Go..  Had 2.9 and the previous version .... both failed as mentioned a week or more ago.  Previous it synced well .. I had been syncing to my other devices for multiple copies as well as I don't use the tablet I fly with for any other purpose but flying so if I want to show others something I need sync to be working.

I do hope this is resolved soon...I backed up my DJI folder from my flying tablet to my PC in event something fails big and I lose some thing .. hope this is resolved soon.  

HEY DJI .... I am willing to test something if needed .. .Contact me.

Thanks.
R   
2016-10-15
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molexguy
lvl.3
Flight distance : 589528 ft
Malaysia
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mcheary Posted at 2016-10-16 03:30
Hi there could already could synchronized your flight records?

Not yet. I already use latest version of djo go..   but still can't sync flight record
2016-10-16
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maheidem
lvl.1
Flight distance : 421503 ft
Brazil
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I getting the same error using a Galaxy Tab S with Android 5.0.2 and the latest DJI GO from play store. Really frustrating
2016-10-18
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ekcook
lvl.2
Flight distance : 553914 ft
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After the last DJI Go upgrade I had repeated failed to sync errors and when it finally did I lost a lot of accumulated flight time/total distance/number of flights data.  Several hours of flight time, over 250K feet of travel distance and a couple of dozen total flights.

DJi Go 3.0 uninstalled and re-installed several times on two devices.
Both WiFi and Data sync attempts.
Symptoms on Samsung Galaxy Tab E running latest Marshmallow updates.
Same symptoms on Nexus P6 running Nougat with latest updates.
2016-10-18
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jamesazen
lvl.4
Flight distance : 15262 ft

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Sorry to report the same issue here - started when the Go app was updated to 3.0, reverted to 2.9.1 and still having this problem - guess we just have to wait for a fix to the android app
interesting note - the google play store link on the P3P downloads page is not functional
2016-10-19
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Owen Stuckey
lvl.1

United States
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I will add my report to the same issue.

DJI P3A
Samsung Galaxy Tab 2 10.1 (GT-P5110)
DJI GO v. 2.9.1Android v. 5.1.1
Kernel 3.0.31

Looking forward to the fix! I've also had the problem where my "Top Altitude" reading comes in at only 1.09 ft. - I assure you I've been much higher ;)

Thanks!

Owen
2016-10-21
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yansup
lvl.2
Flight distance : 687362 ft
Russia
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Same here. Xiaomi MI4i sync error MIUI 8 version. And lates record only from 02.2016. How come! omg ( I lost alot of records and not able to sync new ....
2016-10-21
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gullisig
Captain
Flight distance : 7381024 ft
Iceland
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DJI-Jamie Posted at 2016-10-7 17:18
I've reported this issue to the development team, this will be addressed soon.


Any news about this? Last time just one record got updated. Is it possible that the
records are in the cloud but the app don't show it right?

2016-10-21
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SkyMan
lvl.1
Flight distance : 72651 ft
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Really daft newbie question..but why do we need to sync?? Having said that my sync is failing as well. On data and WiFi
2016-10-21
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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yansup Posted at 2016-10-22 01:35
Same here. Xiaomi MI4i sync error MIUI 8 version. And lates record only from 02.2016. How come! omg  ...

When was the last time you flew? Are you also on v3.0?
2016-10-21
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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gullisig Posted at 2016-10-22 02:27
Any news about this? Last time just one record got updated. Is it possible that the
records are i ...

It is possible and I can try to check that for you. I would need your DJI email and just a date that you want me to check is there.
2016-10-21
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Vl KV
lvl.2
Flight distance : 687362 ft
Russia
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DJI-Jamie Posted at 2016-10-22 06:24
When was the last time you flew? Are you also on v3.0?

Yeah V3. But strange thing, i see that top speed record and top altitude dated by  21/08/2016 but in the flight list there is no route records later than 02/2016. Strange thing number two. I have only phantom 3 adv, but there is 3 aircraft listed, DJI aicraft, DJI aircraft, and my Pjantom. Last time flew 17/10/2016
2016-10-22
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