Hi,
brand new user of the DJI mobile (with iPhone 6, IOS 10).
I used the DJI correct at day 1, at day2 the DJI Go app keeps crashing every 30s seconds, at day 3 (and further) when I boot the device and have the DJI Go app running the device is shaking and turning like hell. My iPhone gets flipped around and after 15 seconds the devices is going crazy. So crazy that I shut down the device because I get the idea it wil break.

Anybody any idea/tips?

I just tried the same with another iphone (5s). same result. See this video for more details.

mveerdonk Posted at 2016-10-5 10:50
I just tried the same with another iphone (5s). same result. See this video for more details.

vimeo ...

It definitely looks like there is something going on with the gimbal but in the video it doesn't look like your phone started off balanced correctly.  

It's doing some crazy dance there, I think that's a return job you could delete dji go app and reinstall see if that makes any difference.

mveerdonk Posted at 2016-10-5 22:50
I just tried the same with another iphone (5s). same result. See this video for more details.

vimeo ...

You have to balance your phone on the gimbal, try that first then see if it works correctly.

nigelbrinkmann Posted at 2016-10-5 19:34
You have to balance your phone on the gimbal, try that first then see if it works correctly.

Is this thing on...?

hallmark007 Posted at 2016-10-5 19:05
It's doing some crazy dance there, I think that's a return job you could delete dji go app and reins ...

Delete/re-install of the app makes no difference

nigelbrinkmann Posted at 2016-10-6 01:34
You have to balance your phone on the gimbal, try that first then see if it works correctly.

I will try and give feedback to you

Same problem for me, but on this OSMO. Everything happened since the last update of DJI GO. I am afraid we will have more and more similar issues on this forum...Sorry I don't have a solution yet.

I actually ended up ordering the Zhiyun Smooth II, it seems to have all the features of the osmo mobile + some more (built in tripod mount, charge via USB...), and the reviews on YouTube shows great performance, even with large phones and with an extra lens attached.. We'll wait and see.

omriamos Posted at 2016-10-6 06:54
I actually ended up ordering the Zhiyun Smooth II, it seems to have all the features of the osmo mob ...

even i am interested in that, please let us know know it compares. does it support motion time-lapse via their app? (or regular timelapse?)

apkhou Posted at 2016-10-6 22:11
even i am interested in that, please let us know know it compares. does it support motion time-lap ...

I'm not sure, I was more interested in the core performance of the gimbal - to actually stable the phone (and do it properly, especially while walking/running/driving) which is something that unfortunately osmo mobile (according to the threads and demo videos here) couldn't deliver.
Also the official DJI support told me that it will NOT handle the phone with an attached lens (weights 30-50g) while some test videos from the Smooth II was using an attached lens and was extremely, well, smooth.

Here are some quick top links about this product that made me order one:
(by the way, 5 days worldwide shipping... not 2 month "waiting list"...)

product page: http://www.zhiyun-tech.com/index ... atid=133&id=194

amazon page - read the user reviews and especially the long one with the title "Very happy with the Smooth 2": https://www.amazon.com/Zhiyun-Z1 ... hone/dp/B01F5EE0DS/

osmo mobile vs smooth 2: the smooth can do complete 360 round:


nice official demo:


another demo:


demo video from iphone 6s + attached lens:


some running demo:


running test with iPhone 6 Plus


face tracking: (not as good as osmo's object tracking, but works just fine + you can actually track yourself with the rear camera after putting the phone on a tripod... you can't really do that [by yourself] with the osmo)


another demo / comparison (hand-held vs smooth II), with iPhone 6 + telephoto lens attached:




The osmo mobile looked very good at the beginning as well, until I read all the complains in the forum... so I'm not getting my hopes so high, I'll just wait and see how it goes.

Do I need to wait or pray for a new DJI app update? Or open a ticket with DJI?

salgado@un.org Posted at 2016-10-6 18:03
Same problem for me, but on this OSMO. Everything happened since the last update of DJI GO. I am afr ...

Hi, is it working fine before you update DJI Go?

If so, try installing a historic version of DJI Go,

Android: https://apkpure.com/dji-go/dji.pilot

iOS, check this

mveerdonk Posted at 2016-10-7 20:59
Do I need to wait or pray for a new DJI app update? Or open a ticket with DJI?

Hi, if you still have the Osmo Mobile shaking like that, even after you balanced your phone(not balanced in your video), please contact support.eu@dji.com and send in your Osmo Mobile for an exchange.

Sorry about that.

omriamos Posted at 2016-10-6 15:27
I'm not sure, I was more interested in the core performance of the gimbal - to actually stable the ...

yes, I too saw most of these videos.
Is Smooth II self balancing?

Where can I find the serial number of the OSMO Mobile? Only via the DJI app?

I actually really love this Smooth-II gimbal.
Very powerful, good performance, good battery life, completely silent, very small and not drawing attention.