DroneAlps Posted at 2016-10-11 12:05
You seem to have an agenda here, and have resulted to personal insults, which says it all really.  ...

his only agenda is trying to be honest and straightforward.

read his posts,
see how well thought out they are and informative

compared to childish ranting over and over.

I think you are just loving the attention your getting.
sad really.

Internet Troll Alert

DJI-Ken Posted at 2016-10-12 17:31
What app and firmware version were you on.
What is your email and I'll take a look a the flight.
B ...

I believe the App was version 2.9.1 and the Firmware was version 1.08.
My email is info@dronealps.com
Thanks Ken

kirk2579@aol.co Posted at 2016-10-13 02:21
his only agenda is trying to be honest and straightforward.

read his posts,

He is not being honest and straightforward. Look at his comments:
.
"How many people have replied to you explaining how things work, why the figures are quoted, telling you that the aircraft work just fine at the quoted temperatures but the batteries need to be warmed up to a safe temperature otherwise they will shut down?  Point to the lies for us.  You are just conveniently ignoring all the facts and just persisting with your insane version of what constitutes performance and lies."
.
I have pointed out the lie about battery performance, and will repeat it here:

"It uses the battery's power to raise the battery temperature to the optimal operating range: 41℉ to 95℉ (5℃ to 35℃)."
http://store.dji.com/product/phantom-3-battery-heater

Remember, my drone dropped out of the sky when the battery was 14℃ - perfectly in the middle of their advertised "optimal operating range".

DroneAlps Posted at 2016-10-13 18:16
I believe the App was version 2.9.1 and the Firmware was version 1.08.
My email is
Thanks Ken

You mean 1.8 right?
I will look at your flight.
https://dl.djicdn.com/downloads/ ... ote_en_20160613.pdf

Also for everyone else, there's a new RC update.
https://dl.djicdn.com/downloads/ ... r+Release+Notes.pdf

DJI-Ken Posted at 2016-10-13 16:32
You mean 1.8 right?
I will look at your flight.
https://dl.djicdn.com/downloads/phantom_3/en/Phant ...

Thanks Ken. Yes, I think version 1.8. DJI said the battery was too cold, but you will notice that it was always within the 'optimal operating range' specified on http://store.dji.com/product/phantom-3-battery-heater so why did it fail?

DroneAlps Posted at 2016-10-13 22:47
Thanks Ken. Yes, I think version 1.8. DJI said the battery was too cold, but you will notice that  ...

When was the loss, I'm looking at the flight records and the last flight was 11/09/2016 and that's not it.The flight location also sounds familiar, did I already look at this previously.

DroneAlps Posted at 2016-10-13 10:47
Thanks Ken. Yes, I think version 1.8. DJI said the battery was too cold, but you will notice that  ...

ReLly? I just read everything and the op sounds super salty. Why did you fly when it told you not to? If the aircraft says not to fly then don't fly.... ts not false advertising as I fly in cold temperatures without problem, if I get I warning to warm up the battery, then I warm it up.....
DJI WONT change the operating temp spec unless you sue them, so there is no reason for this thread...

Get over it you messed up next time listen and follow the warnings or purchase DJI care.....

DroneAlps Posted at 2016-10-13 22:47
Thanks Ken. Yes, I think version 1.8. DJI said the battery was too cold, but you will notice that  ...

Ok, I remember your case no, it was already explaied to you in another thread.
I'm sorry but the final decision was made. The app gave you the warning not to take off and warm up the battery. Failure to do that is why they denied your case.
I'm am sorry about that and there is nothing I can do.

DJI-Ken Posted at 2016-10-13 19:27
Ok, I remember your case no, it was already explaied to you in another thread.
I'm sorry but the f ...

Ken, your photo shows the take-off temperature is 6°C. Look at the official battery heater website:

"It uses the battery's power to raise the battery temperature to the optimal operating range: 41℉ to 95℉ (5℃ to 35℃)."

(http://store.dji.com/product/phantom-3-battery-heater)

So, if my drone was always within the advertised 'optimal operating range', why did it crash? Where does DJI draw the line?

DroneAlps Posted at 2016-10-14 01:50
Ken, your photo shows the take-off temperature is 6°C. Look at the official battery heater website ...

I'm sorry, the app warned you not to take off and warm the battery first.

DJI-Ken Posted at 2016-10-13 20:07
I'm sorry, the app warned you not to take off and warm the battery first.

Ken, you're completely ignoring my question. Why did it crash when the temperature was always within the 'optimal operating range'?

DroneAlps Posted at 2016-10-14 02:11
Ken, you're completely ignoring my question. Why did it crash when the temperature was always withi ...

That was explained to you already in your other thread by Mindy and Jamie.

It is not false advertising from my perspective.  I flown about 25+ flights throughout the winter and the batteries I have, worked in tempartures -10F (-23C) and in the summer up to 90F (32C).
Granted the documentation is not quite up to par, and a document writing team should be added to DJI.You should really ask the question, how many hours did your battery been used in flight.  A battery will slowly lose their luster and that might be a factor.
I never use any battery heaters and never leave my batteries fully charged, so not sure why you crashed, but something more then the temp has to be in consideration.

DJI-Ken Posted at 2016-10-13 20:20
That was explained to you already in your other thread by Mindy and Jamie.

No, all they (and you) keep talking about is a warning message. I bought the drone based on the information on the DJI website. If the warning message is true, then the website information is false. Both cannot be correct because they contradict each other. Which is true?

So if people fly with a battery temperature within the recommended 'optimal range', but below 25℃, they will not be covered by warranty? That's quite a ridiculous situation.

DroneAlps Posted at 2016-10-13 13:50
Ken, your photo shows the take-off temperature is 6°C. Look at the official battery heater website ...

So maybe the battery warmer page is wrong, you didn't use a battery warmer did you. So I don't see how you can keep thinking that just because you found one sentence that has a different temp range (and it's' on a product you didn't buy or use) makes the specs posted for the craft itself wrong.

DroneAlps Posted at 2016-10-14 02:46
No, all they (and you) keep talking about is a warning message. I bought the drone based on the inf ...

It comes down to you were given a warning not to fly and warm up the battery first which you declined to do.
If your car was leaking oil and you ignored the warning and kept driving and seized your engine, would you want the dealer to replace it under warranty?

Again, I'm sorry but DJI has already made their final decision, please contact support.eu@dji.com as there is nothing that can be done on the DJI forum.

DroneAlps Posted at 2016-10-13 14:46
No, all they (and you) keep talking about is a warning message. I bought the drone based on the inf ...

What's ridiculous is the way you can't owned up to your faults. You're not going to clear your conscience with this thread or any new thread you will make, since we're on number three now I think. And yes they (DJI) and others keep talking about the "warning message", because it's the MOST important thing of all the facts laid out. If you can't see that and understand why, you're hopelessly in denial.

DJI-Ken Posted at 2016-10-13 22:17
It comes down to you were given a warning not to fly and warm up the battery first which you decli ...

So Ken - you're saying that if people fly below 25℃ (i.e. ignore the warning message) they will void their warranty? If so, this is a massive issue going into the winter and so you must clarify.

DroneAlps Posted at 2016-10-14 05:07
So Ken - you're saying that if people fly below 25℃ (i.e. ignore the error message) they will void ...

I provide technical support and do not work in customer service or repair. Please email support.eu@dji.com for that answer.
But I'm guessing if the app gives you a warning and you ignore it then I'd say it would void the warranty.

DroneAlps Posted at 2016-10-13 22:07
So Ken - you're saying that if people fly below 25℃ (i.e. ignore the warning message) they will vo ...

Strictly speaking you may have a point as to the accuracy of the manual, but, can I ask why did you chose to ignore the warnings on the screen ?

DJI-Ken Posted at 2016-10-13 23:36
I provide technical support and do not work in customer service or repair. Please email  for that  ...

Alright, fair enough. I have sent an email and will keep you posted. I hope you can see my point though, regardless of a warning message the drone should perform as advertised. The warning message is basically proof that it doesn't!

Aardvark Posted at 2016-10-13 23:56
Strictly speaking you may have a point as to the accuracy of the manual, but, can I ask why did yo ...

Good question. This flight was actually on the summit of Mont Blanc, and took about a year to plan. I choose the Phantom 3 based on its advertised ability to work from 0°C. So, when standing on the top of Mont Blanc, with very limited time left before turning around and heading back down, and since the battery was at 6°C, I decided to fly. Remember this is within the 'optimal operating range' DJI specified and so I did not expect any funny behavior. It had been flown previously in much colder conditions without a problem. This warning message was only introduced into a later version of firmware and so didn't effect us all winter.

if the app says dont fly then dont..if u choose to ignore the warning then is your fault regardless of anything else dude..give it up save some bandwidth here

warrior1340@gma Posted at 2016-10-14 00:30
if the app says dont fly then dont..if u choose to ignore the warning then is your fault regardless  ...

Right, so you're not concerned when a drone drops out of the sky when flying within their 'optimal' conditions? You're happy with the app telling you information that is completely inconsistent with the advertised specs on their site?

DroneAlps Posted at 2016-10-13 15:39
Right, so you're not concerned when a drone drops out of the sky when flying within their 'optimal' ...

u had a warning bro..move on have a beer

warrior1340@gma Posted at 2016-10-14 00:06
u had a warning bro..move on have a beer

i think maybe the best thing to do in this case after giving it so much effort,you deserve one

Still waiting to hear back from DJI about this... last correspondence was: "We will need to contact a specialist to provide you with an answer on this question."

Not impressed.

DroneAlps Posted at 2016-10-25 16:17
Still waiting to hear back from DJI about this... last correspondence was: "We will need to contact  ...

Just a suggestion.

Buy a self driving car.

Read the manual.

Ignore any warnings.

Crash said car.

Find a forum and whine about your crash multiple times on multiple threads

Geez. Another 20 minutes of my life lost to useless sheit.

DroneAlps Posted at 2016-10-25 23:17
Still waiting to hear back from DJI about this... last correspondence was: "We will need to contact  ...

Sorry for your loss, you were  at the top of Europe and maybe the most beautiful mountain environment as I could remember, but also the most extreme, indeed a lot of Americans as you know travel there due to the " extreme conditions" for steep alpine skiing and ski touring or hiking...if you were there you are a skilled or professional mountain guide, alpinist and maybe a good skier as well, the point is that the Phantoms weren't professional aircrafts to fly under this conditions, one thing is to fly at low temperatures in Minnesota or Sweden  , but is not the same to fly over 4.000mts on the Mont Blanc as you can imagine and you know very well the temperatures, air density, and the winds could be extreme in a few minutes...I'm surprised that your tablet/ cell worked well without being frozen  in a few minutes, anyway as a professional and cautious with the environment you shouldn't take off there with that warning ...but is easy to say and not to do it with that landscapes around you.
Maybe some Americans here from Alaska, could give some tricks to fly on a similar weather conditions of very high altitude and low temp, and what aircrafts / modes are using.

Salutations,

Jorge D Posted at 2016-10-26 02:44
Sorry for your loss, you were  at the top of Europe and maybe the most beautiful mountain environm ...

"the point is that the Phantoms weren't professional aircrafts to fly under this conditions, one thing is to fly at low temperatures in Minnesota or Sweden, but is not the same to fly over 4000mts on the Mont Blanc as you can imagine and you know very well the temperatures, air density, and the winds could be extreme in a few minutes...I'm surprised that your tablet/ cell worked well without being frozen"..

.
It's irrelevant whether this is a professional drone or not (ironically though, it's called the Phantom 3 Professional). The idea is for them not to fall out of the sky under normal use. It's advertised as being able to fly up to 6000m altitude, way higher than Mont Blanc. It's also advertised as having an optimal battery temperature of 5-35 degrees celsius. To fail when the battery is 14 degrees celsius and rising, is inexcusable.
.
This topic is about DJI advertising not living up to actual aircraft performace. You can say all you want about a warning in the App, but that does not give DJI an excuse to deliver a drone that does not perform as expected.
.
Oh, and yes- it's very surprising the other equpiment (iPad, phones etc.) didn't freeze.... maybe because they actually perform as expected unlike DJI products?

Possibly the battery was faulty, we won't know as the drone was lost. The batteries may well work fine in the advertised temp ranges but that's not to say warming them up is a bad idea. Lots of batteries fail in winter in automotive applications because with age or defects in build quality they cannot cope with the demands placed on them at those lower temps. Camera companies have always advertised to warm batteries when used in cold conditions so whilst they may work at lower temps there are more chances of failure due to the high demand placed on them, so who's to say that the battery didn't fail because it was weak or faulty. They are smart batteries and the app was giving you warnings about the battery you really should have heeded. Like many with cold flying experience have said the phantom can fly in these conditions but precautions should still be taken, you unfortunately were unlucky, if the battery had been heated to the 25 degrees recommended maybe it would have survived the flight. I understand what you are saying about the specs but there is not enough information to say DJI lied about the specs because we do not have all the facts or data, if you had the quad and the battery the answer might be found. Unfortunately things fail and warranty periods cover that for a period of time. DJI's whole argument is that you ignored battery warning messages and so decline to warrant the drone I see no problem in this. Your assertion that DJI misrepresented the specs has no substance that can be proven unfortunately.  
And on a side note I probably should have picked a better topic to have my first post in.

If everyone would stop replying to this nonsense then maybe the thread will drop off. He will never own up to this being his own fault. Some people are just like that and can't bring themselves to accept that fact, and want to push the blame on someone or something else. This forum shouldn't be here to give someone their personal soap box.

wmcvey Posted at 2016-10-28 09:58
If everyone would stop replying to this nonsense then maybe the thread will drop off. He will never  ...

Maybe drone flying is not for you, I have RC cars too, they are much more forgiving, You can ignore warnings, like "your battery is not ready to operate" & all that will happen is the car will stop, wherever it may be.
Much safer for those of us who don't know enough, or who are willing to take chances.
I can send you links to some really cool & fast cars if you decide to switch to something safer.

wmcvey Posted at 2016-10-28 08:58
If everyone would stop replying to this nonsense then maybe the thread will drop off. He will never  ...

It is interesting how many trolls that this thread has attracted.  Also very interesting which trolls show up.  Seems that any time a legitimate gripe comes up on the forum that certain people show up and start insulting the person with the problem.

Check out my thread on the phantom 2 forum entitled "bad companies (no FPV)  or another one "Class action lawsuit regarding no FPV"  where Geebax threatens to release my personal information if I'm not "very careful of what I post."  

plumbfreeordie@ Posted at 2016-10-28 10:38
It is interesting how many trolls that this thread has attracted.  Also very interesting which tro ...

Would agree with you except that this is not a legitimate gripe, it's nonsense. And this thread has turned into the OP's personal soap box to bash DJI. First because the warranty claim was turned down and now for false advertising. It's also the third thread he has posted on the issue in case you didn't know. I'll stand up with support for anyone with a legit issue with DJI, but this is not the case here. Anyone that's read through the full thread would agree I think, and most have.

wmcvey Posted at 2016-10-29 06:30
Would agree with you except that this is not a legitimate gripe, it's nonsense. And this thread ha ...

What you just wrote applies equally to the person you were responding to.

jaffazoom Posted at 2016-10-28 11:07
Possibly the battery was faulty, we won't know as the drone was lost. The batteries may well work fi ...

"I understand what you are saying about the specs but there is not enough information to say DJI lied about the specs because we do not have all the facts or data"

We have all the facts and data we need. The flight log has been checked by DJI and they have confirmed that the battery failed at 14 degrees Celsius. What more information do you want?

Ignoring a warning message is one thing, every pilot is responsible for his drone.

My question is, why did the warning message come up if the battery was within advertised range?
Are the warning messages set to different temperatures as being advertised?

mr.fly Posted at 2016-10-31 16:48
Ignoring a warning message is one thing, every pilot is responsible for his drone.

My question is,  ...

Exactly my point mr.fly!

DJI are you listening?
"My question is, why did the warning message come up if the battery was within advertised range?
Are the warning messages set to different temperatures as being advertised?"