DJI Natalia
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Thanks, we checked the properties of video and pictures ( Right click on picture/video--property--details), but it's not the original, please do not edit them.
Generally speaking, if it's JPEG, the size should be 4000*3000 after exporting, and for the video, the bit rate should below 60000kbps.
Really sorry for the inconvenience caused, and just as Geebax mentioned, if the same case as original files, then you could send it in for repair, then you could contact our tech support at support@dji.com for further help. |
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