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Phantom 4
786 13 2016-10-11
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nazabb
lvl.1
New Zealand
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My phantom 4 photos and video blurry in the middle and sharp on the corners does anyone else had same problem or know what could be the reason.
2016-10-11
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Hi Nazabb, would you please clarify the firmware version of the aircraft, remote? what is the mobile device you are using and how about the APP version?
Have you checked the original photos and videos into the SD card?
Please upload original video and photo to dropbox and provide us the link, we will help you analyze it.
2016-10-11
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nazabb
lvl.1
New Zealand
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Hi Natalia thanks for your response. these are information i find
Phantom 4
App Version 3.0.0
Aircraft Version 01.02.0503
Remote Controller Version 1.6.0
Flight Controller SN
07JDD5A001010l

Using Iphone 6s Plus and app is DJI Go that i updated about week ago when new drone came in market.
please provide me the email so i can share those photos
2016-10-12
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dgriffnz
lvl.4
Flight distance : 170988 ft
New Zealand
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nazabb Posted at 2016-10-12 22:18
Hi Natalia thanks for your response. these are information i find
Phantom 4
App Version 3.0.0

I had exactly that problem. My supplier replaced the gimbal/camera unit with a new one and everything is all good now. Maybe we've got a dud batch here in N.Z.
2016-10-12
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nazabb
lvl.1
New Zealand
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DJI Natalia Posted at 2016-10-12 14:41
Hi Nazabb, would you please clarify the firmware version of the aircraft, remote? what is the mobile ...


Hi Natalia thanks for your response. these are information i find
Phantom 4
App Version 3.0.0
Aircraft Version 01.02.0503
Remote Controller Version 1.6.0
Flight Controller SN
07JDD5A001010l

Using Iphone 6s Plus and app is DJI Go that i updated about week ago when new drone came in market.
please provide me the email so i can share those photos
2016-10-12
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nazabb
lvl.1
New Zealand
Offline

dgriffnz Posted at 2016-10-12 22:28
I had exactly that problem. My supplier replaced the gimbal/camera unit with a new one and everythi ...

how to contact the supplier i bought my drone from noel leeming shell i take back to them?
2016-10-12
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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nazabb Posted at 2016-10-12 17:58
Hi Natalia thanks for your response. these are information i find
Phantom 4
App Version 3.0.0

You could upload the videos or photos to a dropbox, and provide me the link, then i could download it on my end for further evaluation, thanks.
2016-10-12
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nazabb
lvl.1
New Zealand
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DJI Natalia Posted at 2016-10-12 23:42
You could upload the videos or photos to a dropbox, and provide me the link, then i could download ...

Please check the Photos and video
2016-10-12
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Geebax
Captain
Australia
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nazabb Posted at 2016-10-13 08:46
Please check the Photos and video

Are the still JPG shots taken from movie footage? Or are they actual still shots?
2016-10-12
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nazabb
lvl.1
New Zealand
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Geebax Posted at 2016-10-13 11:38
Are the still JPG shots taken from movie footage? Or are they actual still shots?

they actual still shot taken without processing
2016-10-12
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Geebax
Captain
Australia
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nazabb Posted at 2016-10-13 16:43
they actual still shot taken without processing

OK, in that case you have a camera with a faulty lens, beat to see if it can be exchanged, or sent in to be repaired.
2016-10-12
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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nazabb Posted at 2016-10-13 05:46
Please check the Photos and video

Thanks, we checked the properties of video and pictures ( Right click on picture/video--property--details), but it's not the original, please do not edit them.
Generally speaking, if it's JPEG, the size should be 4000*3000 after exporting, and for the video, the bit rate should below 60000kbps.
Really sorry for the inconvenience caused, and just as Geebax mentioned, if the same case as original files, then you could send it in for repair, then you could contact our tech support at support@dji.com for further help.
2016-10-12
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nazabb
lvl.1
New Zealand
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DJI Natalia Posted at 2016-10-13 20:48
Thanks, we checked the properties of video and pictures ( Right click on picture/video--property-- ...

I shoot RAW so converted it to JPEG to share with you on dropbox and for video i cant put that big video on dropbox as i dont have much space on dropbox. well the photos i shoot had 16:9 ratio not 4:3 ratio that mean size should not be 4000*3000 rater size is 3992*2242 and i those jpeg i share i did not process them rather only circled with red pen in photoshop.
any way i will go ahead and contact the email you mention
Regards
2016-10-13
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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nazabb Posted at 2016-10-13 16:36
I shoot RAW so converted it to JPEG to share with you on dropbox and for video i cant put that big ...

Get it, really sorry for the inconvenience caused, after receiving the e-mail, our colleague will guide you to send it in then get it repaired.
Thanks again for your patience and understanding.
2016-10-13
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