Jota
New
Spain
Offline
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Hi,
My Osmo Mobile suffered from the same problem after the 3rd use.
It was received on the 3rd of December 2016, tested on the 4th, and not used again until the 25th of December (Christmas Present). Then I noticed the problem.
Support says they won't replace because more than 15 days passed form activation. The product was just used 3 times, it ruined my Christmas, it's buggy, and still DJI wants to repair it instead of sending a brand new one.
Since the problem seems to be a production process problem, repairing it will not guarantee not to happen again. It's very frustrating to deal with support, who just fits you into and specific case in the most robotic way, applying the corresponding rules.
I want a new Osmo, not a repaired one.
Who can I contact to explain my case?
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