About 12 days after I got my Osmo Mobile, the gimbal started slamming hard right then hard left over and over. I tried resetting it and removing the battery. Finally I chatted with CS about  what to do and they determined it needed to come in for repair. I sent it in about 3 days later and I recieved a brand new unit back. THe whole process took 11 days from the time I cantaced CS to the time it was delivered to me.  I am very satisfied with both the CS reps who helped me and the repair people. Best of all, I ended up getting a second battery for free, since I din't mail mine back.

Thank you so much for your support and positive feedback, we'd love to provide great service to all customers like this.
Glad to hear that everything goes well, hope you enjoy Osmo Mobile and have nice experiences on it.

wow, out of all the horror stories i hear about "Dji's Customers support" this is definitely a diamond in the rough story here
"congrats!"