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Using 'Grey' Importers what is DJI's Position.
647 3 2016-10-15
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stephen_carney
Second Officer
Flight distance : 70873 ft
Australia
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There are many questions in various forums here in Australia about warranties if a drone is bought through 'Grey' Importers.

What is DJI's position on DJI Drones purchased through any of these grey importers.

What if the drone is faulty or develops a fault ??? what help can the drone owner expect from DJI.

The answer to this question could drive sales up or down!!!

Can Australians buy the protection packages through DJI?? on Drones bought through a grey importer
This article I belive outlines what a grey importer does http://www.smh.com.au/digital-li ... 20120403-1w9zr.html

Thanks



2016-10-15
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Geebax
Captain
Australia
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Frankly, it is just not worth it. DJI will refuse warranty in the US on drones that are NOT bought through an authorised retailer.
2016-10-15
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Aardvark
Captain
Flight distance : 384432 ft
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United Kingdom
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Well in the UK your contract of sale would with the retailer, and they are legally responsible for fulfilling any warranty claims/returns/replacement. Not sure about Australian rules, but probably similar.
2016-10-16
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Tripper Dog
lvl.3
United States
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I am a former Global Product mgr for GE and now a university professor.  The "Gray Market" is a an issue for all manufacturers, especially those of electronics.  Canon, Nikon, & many others fight this battle every day.  The "no warranty" clause is the main way manufacturers fight this battle.  I guess a buyer can save a few $ by purchasing via an unofficial distributor, but personally, I would never chance it....Especially on a high dollar purchase.  Not a good risk to reward ratio.   
2016-10-16
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