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OSMO PRO X5 Z-Axis
939 3 2016-10-18
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lvl.2
Flight distance : 794774 ft
United Kingdom
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Z-Axis dead on arrival

OSMO with x5 - tried with two different X5s cameras and camera is dead when connect to z-axis. Cameras work fine with the handle and x5 adaptor. Interestingly, the z-axis will work the gimbal somewhat when connect via the x5 pro adaptor, but no camera connection !!

So, yet another dead on arrival DJI product for me, and I have spent 1000s on DJI stuff this year.... Trying to get support on this is like pulling teeth as aways, so trying the Forum to see if anyone else has had this problem?
2016-10-18
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stefan76
lvl.1

Germany
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There is a special Z-Axis for x5/x5r. Do you use this one?
2016-10-18
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DroneMediaImagi
lvl.1

United Kingdom
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stefan76 Posted at 2016-10-18 13:19
There is a special Z-Axis for x5/x5r. Do you use this one?

Yes, that's what I'm referring to.

Just eventually received an email back from DJI EU who curtly states they don't sell a z-axis to support the X5 LOL
Like I'm the idiot! I can't believe that support don't have a clue to what products they actually sell and I have had to link them to their own bloody website!
http://store.dji.com/product/osmo-pro-raw-z-axis

Never in my life have a known a company soooo bad at support.... unbelievable.
2016-10-18
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ThomasMcConnell
lvl.1
Flight distance : 11975 ft
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United States
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I just got mine yesterday and its doesnt work either, tried everything I could think of, upgraded firmware, etc....
2018-9-18
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