[Official] Mavic shipping issues
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hallmark007
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geordie8t1 Posted at 2016-10-19 14:44
after several calls to jessops in the uk where i ordered mine from i was told the first batch will ...

That sounds good, I ordered 29th, so won't expect it until second batch if dji are operating same dates for their customers, would be great if I get it then as I'm going on a trip to Budapest, until then I'll still be enjoying my P4 which is a great aircraft..
2016-10-19
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I07vKBzMUeZx Posted at 2016-10-19 16:29
lol, rc-toy.de site now down. Maybe it crashed as everyone rushed to see if they could order one.

works here
2016-10-19
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jnmmoore
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Seems to be blocking non DE accounts. Using my company VPN and I can access fine.

....not that they will have stock any sooner than anyone else anyway.
2016-10-19
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jnmmoore Posted at 2016-10-19 16:38
Seems to be blocking non DE accounts. Using my company VPN and I can access fine.

....not that th ...

10-15 days delivery time, so no, no stock or soon stock. Interesting that they use geoblocking.
2016-10-19
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sergey.fedak
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Ive ordered mine on 11th of Oct morning GMT time does that mean im in a second batch ? As thought some pre sales said its 11th 18:00 Beijing time for first batch some say 12th Oct and some say im in November batch can some ine clarify that?
2016-10-19
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UAVMan
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LOL all getting a little heated on here... I'd be a little annoyed if someone took my money and didn't tell me when i could see it again! But then in the UK we have lovely dealers who only take a small deposit then let you pay later when you actually have a shipment. Sounds like the basic problem here is some crazy guy in stage mentioning the 15th .... tut tut...
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geordie8t1 Posted at 2016-10-19 14:44
after several calls to jessops in the uk where i ordered mine from i was told the first batch will ...

Even I also called Jessops, and I got a reply that I might get my order somewhere around mid Nov, provided they have the stocks comming in on time. My order was placed on 9th Oct
2016-10-19
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suttonr
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8 left of the 100 preorder. reseller says shipping still says arriving to him on the 27th but he heard it might be a couple of days earlier

No I don't work for anyone in this industry am just a home hobby flyer.
2016-10-19
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davcom1
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Just had a chat with Apple UK via live chat. They are quoting "November" for the Mavic. I asked if they could give me a date... "I can definitely help you with that today!"... 2 minutes later... "It will definitely be November"... that's it. Nothing specific.

Moral of the story? I wanted to cancel my direct order with DJI because of the silly message from their Global Director of Communications (anyone else see the irony in the job title?) BUT "cutting you nose to spite your face" springs to mind. I just look forward to a little more openness about the delay.

I would also thank Ken and Ed for fronting this out on behalf of DJI in what is a fairly hostile environment. They obviously have to toe the company line and probably don't know any more than they are saying. Guys, apologies if any of my comments were rude... hopefully they've remained above-board... just!
2016-10-19
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fizzypop80
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Ordered mine from SkyBoss Drones on Oct.13. Just got an email today (10/19) that they got word from DJI that they are shipping 2nd or 3rd week in November. Anxious, but happy that I am being communicated with. Thank you SkyBoss.
2016-10-19
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karllee2111
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chris50
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Just had a talk with Amazon, I ordered from them directly.

Amazon: Thank you for being a Prime member.
Give me a moment to look into this please
Alright Chris so checking on the order i'm seeing that the item will be sent to the Amazon fulfillment center on November 15, 2016 then after which it will be shipped to the customer's
So you'll see it being shipped out to you on the November 16, 2016

I orederd on October 11th
2016-10-19
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jnmmoore
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suttonr Posted at 2016-10-19 15:56
8 left of the 100 preorder. reseller says shipping still says arriving to him on the 27th but he hea ...

What reseller?
2016-10-19
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DJI-Ken
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davcom1 Posted at 2016-10-19 23:00
Just had a chat with Apple UK via live chat. They are quoting "November" for the Mavic. I asked if t ...

If you are going to get the Mavic, I would suggest keeping your pre-order, and if whatever store you can get it from if they have it available to you first then order and cancel the DJI order.
I still think the people who pre0ordered will get theirs first.
It would be a shame to cancel then you start seeing all the preorders going out and you have to wait even longer until the stores have it and ready for you.
And thank you for the kind words, it's really so much appreciated.
2016-10-19
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warrior200
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This is my first dji drone and I'm really excited about the mavic so I'm holding on for my delivery. If it takes a month then I will just have to wait, I ordered from apple uk and they don't take any money until they ship not that it's a problem if they did. When everyone gets their mavics the airspace is going to be full and YouTube will be bursting with mavic pro videos. Good luck everyone just sit tight you all know it will be worth it in the end its far superior to anything else on the market.
2016-10-19
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yHS0eU90xE7Q
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Guess we'll miss the fall colors..
2016-10-19
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jnmmoore
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DJI-Ken Posted at 2016-10-19 16:24
If you are going to get the Mavic, I would suggest keeping your pre-order, and if whatever store y ...

Hey DJI-Ken, I think the issue is that people are keen to know on what date the first batch of pre-orders runs too as some of the resellers may have stock before pre-orders are fulfilled in subsequent batches.

Keep up the good work man
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civeng123
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DJI-Ken Posted at 2016-10-19 10:24
If you are going to get the Mavic, I would suggest keeping your pre-order, and if whatever store y ...

Ken,
Any word as to why no Mavic preorders have been shipped yet?

BTW, thanks for sticking around here and answering questions.   I know it's got to wear pretty thin after a while.
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TopFPV
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Ken, em in in the first batch as per previous message or next? Cant call it October batch and November anymore as i guess there is no October batch, anyways  it was 11th of Oct morning  GMT time hat order was placed. Just need to know where i stand. Ta
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DJI-Ken
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jnmmoore Posted at 2016-10-19 23:26
Hey DJI-Ken, I think the issue is that people are keen to know on what date the first batch of pre ...

And that I honestly do not know. Online sales would have the latest information.
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DJI-Ken
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civeng123 Posted at 2016-10-19 23:26
Ken,
Any word as to why no Mavic preorders have been shipped yet?

Again, I do not know and online sales would know more than I do.
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calvindo
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Guys, the fact is nothing has shipped as of yet, otherwise you would at least see a few members stating it here, along with youtube unboxing videos. Ken and Ed can only tell you what they know, so please give them a break. I'm sure corporate is fully aware things are getting heated and only gets worst by the day. If there are no communication up to this point, something is definitely causing the delay and dji is unable to comment. You have 2 options at this point. To relax and accept the delayed shipment or cancelling your order. Indeed this S%#$ sucks, but lets get real here... Its a damn drone, no one is going to die not having one.
2016-10-19
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martain
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Just think of all the interest DJI is getting with our money sat in their bank account. Hopefully it will fund some research and development into some new product launch technology that will allow them to ship products when they say they will.
2016-10-19
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Mad_Angler1
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Keep up the good work Ken.


Stay Safe man.
2016-10-19
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Jungleboy
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I just cant't think of a reason as to why they cannot tell their customers what is causing the delay?
2016-10-19
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DJI-Ken Posted at 2016-10-19 17:24
If you are going to get the Mavic, I would suggest keeping your pre-order, and if whatever store y ...

just did that and ordered from Apple.
2016-10-19
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civeng123
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karllee2111 Posted at 2016-10-19 10:55
Just looked on dji+ app and mine says shipped wooohooo

screen shot or it didn't happen
2016-10-19
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watty2010
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karllee2111 Posted at 2016-10-19 16:55
Just looked on dji+ app and mine says shipped wooohooo

Really? Prove it!
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Travis199
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Oh let me guess. It's for some P4 rotors or something zzzzzz
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jnmmoore
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DJI-Ken Posted at 2016-10-19 16:43
Again, I do not know and online sales would know more than I do.

I spoke to online sales and they said ask shipping. Can you get someone from shipping on here?
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johnlega@gmail. Posted at 2016-10-19 22:32
So a Mavic and a karma walk into a bar. Of course Karma went in first since Mavic has follow me. The ...

Now that was funny,and so true! Lol
2016-10-19
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Revs
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It's only the 19th. I've still got hope that pre-orders will start shipping before the month-end. Yes, dealer orders are delayed until Nov, we know that, but a few people have posted after speaking to chat in the last day or so that suggesting that direct DJI pre-order shipping may start very late Oct. If not, no biggie.

Also I'd like to join the other commenters regarding the DJI staff on the forum. You've been impressively calm over the last few days!
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robert.laurence
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karllee2111 Posted at 2016-10-19 11:55
Just looked on dji+ app and mine says shipped wooohooo

When did you order it and what time UTC?
2016-10-19
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DJI-Ken
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jnmmoore Posted at 2016-10-19 23:59
I spoke to online sales and they said ask shipping. Can you get someone from shipping on here?

I'm sorry you haven't received a better answer.
Trust me, they are well aware of all the shipping questions, when they have an update they will email all of you.
2016-10-19
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sploodge
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DJI-Ken Posted at 2016-10-19 17:03
I'm sorry you haven't received a better answer.
Trust me, they are well aware of all the shipping  ...

Serious question Ken.How many keyboards have you broken in the last 5 days?
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golden_blunder
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It's one big crowd fund project
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DJI-Ken
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sploodge Posted at 2016-10-20 00:05
Serious question Ken.How many keyboards have you broken in the last 5 days?

Do you mean just the keyboard or the whole darn computer and laptop
2016-10-19
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