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Shipping Address change or cancel?
837 10 2016-10-20
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james.veitch
lvl.3
Flight distance : 69678 ft
United Kingdom
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Hey Guys,

I'm not going to be at the hotel I was having my order shipped to so I need to change the address; is that possible?
If not I need to cancel my order and make a new one; I can't find a way to change the shipping address or cancel my order on the order page though.

Have any of you got any ideas about this or had any success changing shipping address?

I've emailed [url=mailtonlinepayment@dji.com]onlinepayment@dji.com[/url] earlier today but haven't received a response.
I was just about to cancel my order but realised I didn't know how and i thought I'd ask here first.

Thanks,
James.
2016-10-20
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hallmark007
Captain
Flight distance : 6794423 ft
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Ireland
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Try the chat line for sales I'm sure they will change it for you,
2016-10-20
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Revs
lvl.4
Flight distance : 73514 ft
United Kingdom
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From what I understand you can't change the address, you can only cancel You can cancel as you have tried (email) or through the online chat.

Have you considered asking the hotel to forward it to you so you don't lose your place in the pre-order queue?
2016-10-20
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james.veitch
lvl.3
Flight distance : 69678 ft
United Kingdom
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Revs Posted at 2016-10-20 18:46
From what I understand you can't change the address, you can only cancel  You can cancel as you ha ...

Thanks! I only ordered today so not massively worried about that. But where's the chatline? I could only find the tech support one.
2016-10-20
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hallmark007
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james.veitch Posted at 2016-10-20 18:54
Thanks! I only ordered today so not massively worried about that. But where's the chatline? I coul ...

You could wait for email that says it's shipped and divert it with ups or whoever it is being shipped with , I have done this a couple of times with UPS.
2016-10-20
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james.veitch
lvl.3
Flight distance : 69678 ft
United Kingdom
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hallmark007 Posted at 2016-10-20 18:57
You could wait for email that says it's shipped and divert it with ups or whoever it is being ship ...

that's not a bad idea. But given the fact that I only ordered it today, I think I'll just cancel and reorder. Bit frustrating that i have to wait for an email back from them to cancel it though.

I found the sales chat but they can't do it from there apparently. !
2016-10-20
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Revs
lvl.4
Flight distance : 73514 ft
United Kingdom
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james.veitch Posted at 2016-10-20 19:04
that's not a bad idea. But given the fact that I only ordered it today, I think I'll just cancel a ...

Strange, it was DJI Ken that suggested that IIRC
2016-10-20
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hallmark007
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james.veitch Posted at 2016-10-20 19:04
that's not a bad idea. But given the fact that I only ordered it today, I think I'll just cancel a ...

Sounds like the best thing to do, good luck James.
2016-10-20
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Lepus
lvl.4

Canada
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Just email online sales, they were able to update my phone information.  They should be able to update your address seeing as they haven't shipped them yet.
2016-10-20
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braddahjosh808
lvl.4
Flight distance : 1868376 ft
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United States
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I updated my address through the chat
2016-10-20
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stratosHD
lvl.4
Flight distance : 1231280 ft
Australia
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Mate, they asked me to cancel the order because I paid with Paypal and then they told me to reorder.
However, they have a complete mess with the delivery timelines so its on your own risk if you want to change it, else they might ship it until dec or something
2016-10-20
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