Zandian
lvl.2
Flight distance : 1275266 ft
United States
Offline
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Fly More combo ordered 17:50 Sept 27, US DJI through Amazon.
DJI Amazon Marketable response this morning after multiple emails from me:
Thanks for your email. It is likely that first batch shipping does not include combo orders or orders with accessories.
You have our sincere apology for the delay of your order.
We completely understand the frustration caused and would spare every effort to speed up the shipping of preorders for combo or accessories.
Should there be any update, we will contact you by email immediately.
We would appreciate your continued support and understanding.
My response:
Then why does DJI show my status as Oct 26? It amazes me how front line sales people would not be given information as to why bundle orders did not ship-or people do know but are not allowed to tell their devoted customers. It's not the delay that bothers me so much, it's the lack of transparency and poor communication. From watching the forums it has unnecessarily become a PR nightmare for DJI that could have been avoided by a few honest and informative emails.
No response, and I don't expect one. Just me venting. All they had to say at check-out was- "Pre-orders will begin shipping on Oct 15, subject to availability. Pre-orders fulfilled on a first come, first served basis with single orders fulfilled before bundles in times of limited supply"
That would have reduced the number of angry customers-and even potentially resulted in higher revenue, since ultimately most people would have purchased all the bundle items individually, with maybe the exception of the bag.
But it is what is is and we just need to continue to wait. And I'm not even sure why I'm waiting anymore. Winter is coming here to Wisconsin very soon now and I won't be able to fly it anyway. Best alternative is probably to wait until next spring for a version that has the bugs worked out-and-out maybe a bit cheaper. But I don't always do what's rational, so I will continue to sit and wait-for now. I'm sure it won't be too much longer.
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