plumbfreeordie
lvl.2
United States
Offline
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I have a phantom 2 vision plus and can't get FPV. I have read a lot of tips online and learned that many, many, many people are having the same problem with this model. At first I tried to buy the wifi transmission module. Almost all of the people finally agree that this is the problem. No place had it in stock. I emailed DJI. They said that they needed to diagnose the problem. I know, I know.... how about the thousands of other people who have the same problem? It is the wifi transmission module. Can you sell me one? No, we don't have them. Well how are you going to replace mine? Seems like a lie, right? So I called the north American number to talk to someone about this. They say send it in. I say how much to fix this problem... we don't know, it has to be diagnosed... again, what about the thousands of other people with the same exact problem... what was that diagnosis and how much did it cost to fix it? It was the wifi module he said... So I asked, do you have them? Yes we have them. Will you sell me one? No I can not.
So, I have to send my phantom in to them, they say it will cost less than two hundred dollars, but not exactly how much, and they won't sell me a part to replace a part that is obviously suffering from a manufacture defect. They have taken this part off the market, the only way to get one is off of Ebay from someone who has scavenged the part from a working phantom. I have been told by staff of DJI that they have the modules and that they do not have the modules... meanwhile I have to fly blind and guess what I'm filming.
A good company hears about a manufacturer defect in their product, you send it in, and they send you a new one. They do not discontinue support for the product that has a manufacturer defect. DJI is a bad company, and they will go the route of bad companies sooner or later. I will not buy any new DJI products because when they go out of business I will have no support for those products, much like I have no support for the product of theirs that I currently have... and they aren't even out of business yet.
I look forward to anybody from DJI stepping up and making good on their defective product... but I doubt it will happen. I hope there is a class action lawsuit for me to join someday.
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