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Uncontrollable Clearance Delay?
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35630 68 2016-10-23
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Travis199
lvl.4
Flight distance : 144039 ft
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I've never had anything come from china via DHL before and the current status of my parcel (mavic) is:

Uncontrollable Clearance Delay

Any idea what this means? Is it a normal customs check or something?

Many thanks
2016-10-23
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4wd
Second Officer
Flight distance : 241706 ft
United Kingdom
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It could mean delay due to bad weather (beyond their control).
There has been a quite severe Typhoon, and flights have been cancelled.
2016-10-23
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Travis199
lvl.4
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4wd Posted at 2016-10-23 17:07
It could mean delay due to bad weather (beyond their control).
There has been a quite severe Typhoon ...

Yeah I guess that's a possibility
2016-10-23
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interceptorx5
lvl.4
Flight distance : 397 ft
Australia
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Could be the batteries,,, need special clearance now to fly
2016-10-23
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Travis199
lvl.4
Flight distance : 144039 ft
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interceptorx5 Posted at 2016-10-23 17:20
Could be the batteries,,, need special clearance now to fly

Yeah I was thinking this. Hoping it doesn't delay things too much
2016-10-23
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woffer
lvl.3
Flight distance : 934239 ft
Croatia
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i have same status "Uncontrollable Clearance Delay". i ask chat and got answer "it is DHL problem" so i wrote mail to onlinesale... waiting for answer
2016-10-23
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Travis199
lvl.4
Flight distance : 144039 ft
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woffer Posted at 2016-10-23 17:36
i have same status "Uncontrollable Clearance Delay". i ask chat and got answer "it is DHL problem" s ...

Is yours coming to the uk bro?
2016-10-23
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Travis199
lvl.4
Flight distance : 144039 ft
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woffer Posted at 2016-10-23 17:36
i have same status "Uncontrollable Clearance Delay". i ask chat and got answer "it is DHL problem" s ...

Any chance you could update this when you get an answer buddy. Although I reckon the status will change today
2016-10-23
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hallmark007
Captain
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Ireland
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Travis199 Posted at 2016-10-23 10:58
Any chance you could update this when you get an answer buddy. Although I reckon the status will c ...

Think that could be something to do with customs, it's fairly standard.
2016-10-23
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Travis199
lvl.4
Flight distance : 144039 ft
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hallmark007 Posted at 2016-10-23 18:00
Think that could be something to do with customs, it's fairly standard.

Wouldn't it be ironic if they got held for a month and in the mean time came out in shops haha
2016-10-23
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hallmark007
Captain
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Ireland
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Travis199 Posted at 2016-10-23 11:41
Wouldn't it be ironic if they got held for a month and in the mean time came out in shops haha

Well who knows, this has been some ride, expect anything.
2016-10-23
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henk0
lvl.2

Germany
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This undicates Problems with customs. Maybe missing papers from DJI side or just delay at foreign customs.
2016-10-23
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henk0
lvl.2

Germany
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Norhing to do with hurricanes and so on.  DHL has Different Status for that.  
2016-10-23
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interceptorx5
lvl.4
Flight distance : 397 ft
Australia
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Travis199 Posted at 2016-10-23 17:31
Yeah I was thinking this. Hoping it doesn't delay things too much

I had this problem when I ordered batteries from DJI,, took a couple extra days to final clear
2016-10-23
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henk0
lvl.2

Germany
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Not good to hear. Hoped DJI has some  experience with international shipments. Normally nonproblems with DHL and international freight. But papers Must be correct. Otherwise you experience Delay.

2016-10-23
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Fgp2JeKALXvT
lvl.1

Switzerland
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Same here. I think Tuesday is not realistic anymore.
IMG_5360.PNG
2016-10-23
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Tenreth
lvl.2

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Same here. Mine is sheduled for Wednesday, tho.
2016-10-23
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Delta Nine
Second Officer
United Kingdom
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Buying direct from DJI is a bit like buying 'grey' goods.
2016-10-23
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npole
lvl.2

Italy
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It's probably about the batteries, they must be accompanied by a specific documentation, if that documentation isn't available (Mavic and its batteries are a new product) the package cannot be shipped in a cargo airplane.Another reason that could generate that exeption is the custom charges: if the documentation doesn't prove that the exportation taxes have been paid by the sender, the received will be called to pay the aboard taxes and the VAT (where available).

2016-10-23
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Jake Phantom 3
Second Officer
Flight distance : 2639747 ft
United States
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I've had a XK Detect X380 delivered from Hong Kong by DHL. Was the fastest delivery I ever had from the far east. 9 days. Compared to the usual 14-28 days. I hope my Mavic is delivered by DHL.
2016-10-23
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watuse
Second Officer
Flight distance : 2064587 ft
Spain
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Fgp2JeKALXvT Posted at 2016-10-23 19:41
Same here. I think Tuesday is not realistic anymore.

Don't sweat it its going to come on the date showing if not one day later.... It will clear probably by today or tomorrow... and it takes another 2 more days depending in europe where the big cargo 747 will land being that its DHL it will be in Germany..... Be happy its shipped mine still say pending....
2016-10-23
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woffer
lvl.3
Flight distance : 934239 ft
Croatia
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today i got another one "Uncontrollable Clearance Delay", looks like +1/2 days for sure

dhl.JPG
2016-10-23
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bmallory
lvl.3
Flight distance : 50466 ft
France
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I'm in the same boat. If you look at the time you'll notice that the first message was on Saturday 10pm and the second one on Monday 9am. Provided they don't work on Sundays, hopefully this will be resolved today...
2016-10-23
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Fgp2JeKALXvT
lvl.1

Switzerland
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woffer Posted at 2016-10-24 08:25
today i got another one "Uncontrollable Clearance Delay", looks like +1/2 days for sure

Where is it shipped to?
Mine looks exactly the same.
2016-10-23
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bmallory
lvl.3
Flight distance : 50466 ft
France
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Mine is going to France
2016-10-23
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woffer
lvl.3
Flight distance : 934239 ft
Croatia
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mine to Croatia. looks like DHL/EU problem
2016-10-23
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ashley.sizer
lvl.2
Flight distance : 569836 ft
United Kingdom
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Mines the same going to the UK- maybe there all like this ?
2016-10-23
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Travis199
lvl.4
Flight distance : 144039 ft
United Kingdom
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Yep mine updated with the same message today! going to the UK
2016-10-23
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Tenreth
lvl.2

Germany
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woffer Posted at 2016-10-24 08:47
mine to Croatia. looks like DHL/EU problem

I think you're right. Status update is now more than 6h old, I'm beginning to worry again. Only hope is, that the status is not yet updated - DHL (and all the others) are a bit slow when it comes to updating shipping status.
2016-10-23
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Fgp2JeKALXvT
lvl.1

Switzerland
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Did someone contact DJI regarding this issue?
2016-10-24
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Travis199
lvl.4
Flight distance : 144039 ft
United Kingdom
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Fgp2JeKALXvT Posted at 2016-10-24 09:01
Did someone contact DJI regarding this issue?

I have just asked on chat, they advised me to contact sales via email...so ive emailed them just now
2016-10-24
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Fgp2JeKALXvT
lvl.1

Switzerland
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Travis199 Posted at 2016-10-24 10:04
I have just asked on chat, they advised me to contact sales via email...so ive emailed them just n ...

ok. so let's see then....
2016-10-24
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Fgp2JeKALXvT
lvl.1

Switzerland
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Fgp2JeKALXvT Posted at 2016-10-24 10:04
ok. so let's see then....

BTW: I've mailed DHL regarding this Message. If they answer, I'll tell you.
2016-10-24
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MAVICDLNM
Second Officer
Flight distance : 8298442 ft
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Hong Kong
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4wd Posted at 2016-10-23 17:07
It could mean delay due to bad weather (beyond their control).
There has been a quite severe Typhoon ...

The Typhoon was gone two days ago.  My iPhone delivery was received on Sat once the typhoon gone in friday midnight.  There must be something regarding the delay.
2016-10-24
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Travis199
lvl.4
Flight distance : 144039 ft
United Kingdom
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Fgp2JeKALXvT Posted at 2016-10-24 09:24
BTW: I've mailed DHL regarding this Message. If they answer, I'll tell you.

thanks buddy, appreciated
2016-10-24
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Travis199
lvl.4
Flight distance : 144039 ft
United Kingdom
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MAVICDLNM Posted at 2016-10-24 10:01
The Typhoon was gone two days ago.  My iPhone delivery was received on Sat once the typhoon gone i ...

yeah, it looks like its something customs need clearance from DJI for by the looks of the description :/
2016-10-24
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MAVICDLNM
Second Officer
Flight distance : 8298442 ft
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Hong Kong
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npole Posted at 2016-10-23 20:06
It's probably about the batteries, they must be accompanied by a specific documentation, if that doc ...

May be but remember Apple’s iPhone was shipped from China also thru DHL, Fedex for all online store order.  Never had such problem thru.
2016-10-24
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twbigshap
lvl.2

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same here. hahahah this drone is cursed in getting to us hahahah
2016-10-24
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ashley.sizer
lvl.2
Flight distance : 569836 ft
United Kingdom
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Speaking to the shipping guys at work who deal with DHL  day to day they seem to think DHL require a nominated company who will be responsible for duty and import costs before they ship. This is normally a 3rd party broker nominated by the exporter.
2016-10-24
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Travis199
lvl.4
Flight distance : 144039 ft
United Kingdom
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ashley.sizer@gm Posted at 2016-10-24 10:19
Speaking to the shipping guys at work who deal with DHL  day to day they seem to think DHL require a ...

yes that would seem likely going by the description, odd though as DJI must use DHL all the time!
2016-10-24
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