trance728
lvl.4
Flight distance : 298048 ft
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Not that I'm surprised by the response to my email this morning, it just sucks to stay in this limbo like situation.
Thank you for contacting the Customer Service Department at B&H Photo Video and Pro Audio.
Please understand that we do not share information regarding our back order lists with our customers. This decision was made to avoid misleading the consumer, as well as protect sensitive information about our levels of stock and quantity of orders. The significance of a customer's position on line is relative to the quantity and frequency of our incoming shipments. At this time, the manufacturer has not provided us with a firm commitment as to when we can expect our next shipment to arrive, nor the number of units allocated for it. Thus, providing you with your position on the back order list will not really provide you with any further insight as to when you might expect your order to be filled. I wish I had more detailed information for you but at this time that is all that we know.
I understand your frustration, and I extend my sincerest apologies for any inconvenience this delay has caused you.
Please be assured that we will fulfill your order as we continue to receive stock.
Please let us know if you require any further assistance.
Thank you, we appreciate your business. |
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