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CRASH with DJI Mavic Pro today
80480 627 2016-10-26
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fansb03bf589
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DJI-Ken Posted at 2017-4-12 09:25
That is from the flight records. I don't know if they are flights but you powered up the aircraft and were moving the sticks and the aircraft was moving.

I didnt touch the stick that time because I trust the rth function. And do you think i will set the landing area beside the wall?
2017-4-12
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DJI-Ken
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fansb03bf589 Posted at 2017-4-12 09:29
I didnt touch the stick that time because I trust the rth function. And do you think i will set the landing area beside the wall?

Again, you need to wait until the flight analysis team gets your aircraft and can analyze the flight logs to determine the cause.
2017-4-12
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DJI-Ken
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fansb03bf589 Posted at 2017-4-12 09:29
I didnt touch the stick that time because I trust the rth function. And do you think i will set the landing area beside the wall?

Again, please wait for the aircraft to be analysed by the flight data team.
2017-4-12
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fansb03bf589
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DJI-Ken Posted at 2017-4-12 09:25
That is from the flight records. I don't know if they are flights but you powered up the aircraft and were moving the sticks and the aircraft was moving.

What do you mean "were moving the sticks"?
2017-4-12
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fansb03bf589
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fansb03bf589 Posted at 2017-4-12 09:35
What do you mean "were moving the sticks"?

Okay. Im hoping they will give me update by tomorrow morning because I badly need it. Do you think they will give update tom?
2017-4-12
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DJI-Ken
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fansb03bf589 Posted at 2017-4-12 09:35
What do you mean "were moving the sticks"?

If you play back the last two flight records and overlay the RC sticks you can see your moving the sticks and the aircraft responding.
For instance in the last flight logged, you gave 100% right yaw and the aircraft yawed to the right about 180°
But it doesn't show a CSC to arm the motors, I don't know if it's because of the damage done from the crash or what.
Anyways, you'll have to see what the analysis team determines.
2017-4-12
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fansb03bf589
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DJI-Ken Posted at 2017-4-12 10:27
If you play back the last two flight records and overlay the RC sticks you can see your moving the sticks and the aircraft responding.
For instance in the last flight logged, you gave 100% right yaw and the aircraft yawed to the right about 180°
But it doesn't show a CSC to arm the motors, I don't know if it's because of the damage done from the crash or what.

Dji ken can you help me out to figure out. Dji support replied and she said this. I show you the email. I sent the flight record from my dji go 4 app. Then still shes asking me the flight log. I dont know how to get that.
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2017-4-12
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DJI-Ken
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fansb03bf589 Posted at 2017-4-12 19:06
Dji ken can you help me out to figure out. Dji support replied and she said this. I show you the email. I sent the flight record from my dji go 4 app. Then still shes asking me the flight log. I dont know how to get that.

Have you sent the aircraft in yet?
If not then get the DAT files of the last flights by following the tutorial video.
2017-4-13
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fansb03bf589
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DJI-Ken Posted at 2017-4-13 07:06
Have you sent the aircraft in yet?
If not then get the DAT files of the last flights by following the tutorial video.

I already sent the flight logs today.

Please see the link:

https://mega.nz/#!l5EATK4A!ULu80f_UHy-Tlm2vEOqBfS095dtky6yxgNxgSkRdYTc

Just want to confirm if I sent the correct one.
2017-4-13
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DJI-Ken
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fansb03bf589 Posted at 2017-4-13 08:49
I already sent the flight logs today.

Please see the link:

I cannot read DAT files so they will have to analyze it.
2017-4-13
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fansb03bf589
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DJI-Ken Posted at 2017-4-13 09:09
I cannot read DAT files so they will have to analyze it.

I will update you once they read the flight data. I just want to ask about the repair.
2017-4-13
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DJI-Ken
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fansb03bf589 Posted at 2017-4-13 09:14
I will update you once they read the flight data. I just want to ask about the repair.

I've explained the repair. If they determine pilot error then they will send you an invoice for the repairs and you can pay or use your Refresh.
If it was a malfunction, then the warranty will take care of it.
2017-4-13
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fansb03bf589
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DJI-Ken Posted at 2017-4-13 09:17
I've explained the repair. If they determine pilot error then they will send you an invoice for the repairs and you can pay or use your Refresh.
If it was a malfunction, then the warranty will take care of it.

If its a pilot error and they give me invoice is it possible to buy refresh?
2017-4-13
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DJI-Ken
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fansb03bf589 Posted at 2017-4-13 09:25
If its a pilot error and they give me invoice is it possible to buy refresh?

I thought you said you already said you had Refresh.
No, you cannot purchase it after you have crashed.
It's the same thing as not having car insurance then crashing your car and trying to buy insurance to have it repaired.
2017-4-13
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fansb03bf589
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DJI-Ken Posted at 2017-4-13 09:33
I thought you said you already said you had Refresh.
No, you cannot purchase it after you have crashed.
It's the same thing as not having car insurance then crashing your car and trying to buy insurance to have it repaired.

They already sent the decision dji ken.
2017-4-14
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DJI-Ken
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fansb03bf589 Posted at 2017-4-14 06:11
They already sent the decision dji ken.

OK, no problem.
2017-4-14
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gburns53
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I had my first crash today.

Return to Home sucks and totally caused it. It took over, rammed itself in to a tree and hit rocks hard. I was 10 ft from return to  home. The setting is stupid . Yes I change settings but they reset themselves all the time.

I'm really angry at return to home right now. It's the cause of every major flight problem I have. It nearly crashed another 2 times before I saw how to quick disable. It sucks and was programmed to crash your drone.
2017-4-14
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gburns53
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where is my comment going?
2017-4-14
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thehippoz
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gburns53 Posted at 2017-4-14 12:56
where is my comment going?

You can tap rth to cancel or pause button on the rc too.
2017-4-14
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hallmark007
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gburns53 Posted at 2017-4-14 12:55
I had my first crash today.

Return to Home sucks and totally caused it. It took over, rammed itself in to a tree and hit rocks hard. I was 10 ft from return to  home. The setting is stupid . Yes I change settings but they reset themselves all the time.

Did you have aircraft and RC turned on when you set RTH?
2017-4-14
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fans06165193
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DRONE-flies-YOU Posted at 2016-10-27 07:31
No IT IS NOT A BOEING.  We have a saying "if it ain't Boeing, it ain't going."

Airbus is what I said & they ARE MASS PRODUCED on an assembly line.  AND, they are total POS.  The A320 series is almost EX-FREAKIN-ACTLY like the Mavic!!

Your saying that Boeing airplanes are not mass produced?
2017-4-17
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fans0750c97d
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Firstly let me say that I am an experienced Inspire 1 owner. I flew my Mavic Pro today and it was about 30ft from me when it decided to do a return to home, it flew up into a tree and crashed after that damaging the Mavic Pro extensively. I have reviewed the flight record in Go 4 and there is nothing I can see to indicate why it did this.
2017-5-30
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paintballer4l
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I wish I seen this before or just after I bought my Mavic. I was never informed offered by the retailer or aware of Care Refresh. Warning! Owners must buy Care Refresh or DJI will screw you even when there porduct messes up as see here.
2017-8-11
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chalde
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paintballer4l Posted at 2017-8-11 04:33
I wish I seen this before or just after I bought my Mavic. I was never informed offered by the retailer or aware of Care Refresh. Warning! Owners must buy Care Refresh or DJI will screw you even when there porduct messes up as see here.

The first time I turned on the Mavic, there was a message on screen telling me about the DJI Care refresh. The only way to proceed was to acknowledge it.

You didn't have this message?
2017-8-11
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paintballer4l
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chalde Posted at 2017-8-11 04:52
The first time I turned on the Mavic, there was a message on screen telling me about the DJI Care refresh. The only way to proceed was to acknowledge it.

You didn't have this message?

No. When did you purchase your Mavic? Did you buy Care? Warranty should resolve the matter anyhow.

Thanks for the reply
2017-8-12
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chalde
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paintballer4l Posted at 2017-8-12 04:13
No. When did you purchase your Mavic? Did you buy Care? Warranty should resolve the matter anyhow.

Thanks for the reply

One was purchased in January or so, but I don't remember if the message popped, as I bought the Refresh Warranty upon ordering the drone.
The second one was in June, and for this when, it was after booting up the Mavic for the first time, it prompted me to get the warranty.
2017-8-12
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paintballer4l
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I just purchased the spark and it prompted Care Refresh saying I had 48 hours to buy. I did thank God. I never seen this on Mavic. Don't buy spark. Spend the money on a Mavic or P4 pro. This thing decended straight to the ground at a high rate of speed with 100% up flight records show. Don't review the reviews. Review the crashes before buying. My new research method before making big purchases on drones.
2017-8-14
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fansbf3b4505
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Flight distance : 300466 ft
Singapore
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What can happen when the Mavis pro is in the mid air and the remote control was shutdown
2017-8-22
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