Please select Into the mobile phone version | Continue to access the computer ver.
CRASH with DJI Mavic Pro today
80443 627 2016-10-26
Uploading and Loding Picture ...(0/1)
o(^-^)o
Marv0
lvl.4
United Kingdom
Offline

Fulgerite Posted at 2016-10-27 23:58
I seriously doubt it's a hardware issue.  This looks like a classic software bug where the analog t ...

You might just be looking at data from  little stick cal applet in that video. obviously, anything is possible though
2016-10-27
Use props
EZTropical
lvl.2
Flight distance : 303734 ft
U.S. Virgin Islands
Offline

Ken  I hate to complain  today first flight Mavic the D5 button popped off .  I found it.  used a tiny drop of crazy glue to reattach.  I don't know if the top half broke off, or just was not seated enough.  I am NOT asking for another controller right now, just thought I would mention to you..
2016-10-27
Use props
vietnamodyssey
lvl.2
Flight distance : 25430 ft
United States
Offline

Maverikster Posted at 2016-10-27 17:03
That would be very interesting to know, i.e. whether we should check current K-values before take- ...

I'm a newbe...Can you tell me what a K-value is?  Thanx
2016-10-27
Use props
jschou86
lvl.2

United States
Offline

So, my DJI mavic just crashed on it's second flight. Today was the first day I had it. Very similar issue, I was just showing a coworker take off and landing.. it was probably in the air for 5 min or so, in a parking lot. So I did the return to home and it started to descend, but suddenly it started drifting backwards and to the side. I tried to cancel it and regain control, no response. Tried moving it back and it hit the side of the building. Battery scratched up and props are done. I'm not sure what to do, this is my first DJI. I updated the firmware late last night, and i did the calibration earlier in the day during the first flight, everything was fine. I flew in the same area for the second time.
2016-10-27
Use props
disguy2k
lvl.2

Australia
Offline

bigglyguy Posted at 2016-10-28 02:29
Mmm....

I live next door to Java, and can easily get hold of top notch freshly roasted beans.

Get a commercial grade machine. Something like a Cimbali superautomatic. They aren't cheap, but you'll only have to buy one once in your lifetime.
2016-10-27
Use props
DJI Natalia
Super Moderator
Flight distance : 318 ft

Offline

jschou86 Posted at 2016-10-28 09:22
So, my DJI mavic just crashed on it's second flight. Today was the first day I had it. Very similar  ...

Sorry to hear about it, please help clarify the firmware for aircraft, remote, and APP version firstly.
Then please connect your aircraft to PC and export the flight data through Assistant 2 when it happened, here is the tutorial for your reference.
You could upload it to dorpbox and provide us the link, we'll get it evaluated by engineers.
2016-10-27
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

chadc880@charte Posted at 2016-10-27 21:29
I too had the near same exact issue except I did not use anything auto. My first flight with my Mavi ...

Could you please sync your flight records from the DJI Go app and provide me with your DJI account email and the date this occurred?
I'll help to look into it.
2016-10-27
Use props
Ngl1145
lvl.3

United States
Offline

DJI Mindy Posted at 2016-10-27 22:07
Could you please sync your flight records from the DJI Go app and provide me with your DJI accoun ...

DJI Mindy, I'm the original poster.  Any word from the flight engineers regarding my DAT file?  Thanks.
2016-10-27
Use props
qMvQTfjUrm4z
Second Officer

United States
Offline

jschou86 Posted at 2016-10-27 18:22
So, my DJI mavic just crashed on it's second flight. Today was the first day I had it. Very similar  ...

Maybe add yourself to this poll if you haven't already - http://forum.dji.com/forum.php?m ... &fromuid=421841
2016-10-27
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Ngl1145 Posted at 2016-10-28 10:10
DJI Mindy, I'm the original poster.  Any word from the flight engineers regarding my DAT file?  Th ...

After the analysis,I'll update it to you.
2016-10-27
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Ngl1145 Posted at 2016-10-28 10:10
DJI Mindy, I'm the original poster.  Any word from the flight engineers regarding my DAT file?  Th ...

Hi, the DAT file is not correct one.
Could you please upload all the DAT files of that day?
And please do not turn on and turn off the aircraft frequently.
2016-10-27
Use props
Ngl1145
lvl.3

United States
Offline

DJI Mindy Posted at 2016-10-27 22:30
Hi, the DAT file is not correct one.
Could you please upload all the DAT files of that day?
And pl ...

I'm pretty sure that's the DAT file you need to look at since that's what corresponds to the date and time.  I'm exporting the previous DAT file and I'll get that to you in a moment.  
2016-10-27
Use props
Ngl1145
lvl.3

United States
Offline

DJI Mindy Posted at 2016-10-27 22:30
Hi, the DAT file is not correct one.
Could you please upload all the DAT files of that day?
And pl ...

Try this one...

Link to second dat file
2016-10-27
Use props
jschou86
lvl.2

United States
Offline

DJI Natalia Posted at 2016-10-27 22:07
Sorry to hear about it, please help clarify the firmware for aircraft, remote, and APP version firs ...

Hi Natalia, I'm trying to get the info, but it's stuck at refresh. The firmware tab is fine, it can detect. I downloaded the latest version from Assistant 2 from the DJI website for macOS. After a while the fan started turning on really loud from the gimbal area.
2016-10-27
Use props
DJI-Ken
DJI team
Flight distance : 1515312 ft
  • >>>
Offline

EZTropical Posted at 2016-10-28 07:33
Ken  I hate to complain  today first flight Mavic the D5 button popped off .  I found it.  used a ti ...

Ok thanks for reporting. I will make not of it.
2016-10-27
Use props
Ngl1145
lvl.3

United States
Offline

jschou86 Posted at 2016-10-27 22:57
Hi Natalia, I'm trying to get the info, but it's stuck at refresh. The firmware tab is fine, it ca ...

It took a while for me as well.  Yes my fan kicked on too.  Unit got pretty hot on the bottom.  However I believe it's designed that way to dissipate heat.  They are heat sinks on the bottom.
2016-10-27
Use props
DJI-Ken
DJI team
Flight distance : 1515312 ft
  • >>>
Offline

willie.morris Posted at 2016-10-28 05:37
I re-calibrated it outside on a pier, I didn't have a problem inside actually.

Glad your flight ended safely. You said you calibrated the compass by the pier. Was there and metal under wherever you did the calibration?
And when it went into ATTI and it was drifting away, were you giving stick input to correct the drift and had the stick in the correct position based on your orientation. The low profile of the Mavic does get hard to see orientation when it's far away from you. Always remember you can use Home Lock to bring it back towards you if you lose orientation.
If you provide your email I can review your flight. Also you need to sync the flight records.
2016-10-27
Use props
jschou86
lvl.2

United States
Offline

Ngl1145 Posted at 2016-10-27 23:05
It took a while for me as well.  Yes my fan kicked on too.  Unit got pretty hot on the bottom.  Ho ...

Thanks for the info! I'm so depressed it crashed after the second flight.
2016-10-27
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Ngl1145 Posted at 2016-10-28 10:45
Try this one...

Link to second dat file

Sorry,this DAT file is not correct one.
Could you please upload all the DAT files on 2016/10/26?
Also please provide a screenshot of the data list in the DJI Assistant, we will help to verify.
2016-10-27
Use props
DJI-Ken
DJI team
Flight distance : 1515312 ft
  • >>>
Offline

vietnamodyssey Posted at 2016-10-28 08:59
I'm a newbe...Can you tell me what a K-value is?  Thanx

The KP index can effect GPS signals if it is too high. There are apps out there that will tell you the KP index.
https://en.wikipedia.org/wiki/K-index
2016-10-27
Use props
DRONE-flies-YOU
First Officer
Flight distance : 1182441 ft
United States
Offline

What is the alloy on the bottom EXACTLY?  Is it heat treated?  

What is the depth of the "DJI" and "MAVIC" on the front 'skid plate' area?  OR, what is the thickness of the alloy under those inscriptions?
2016-10-27
Use props
DJI-Ken
DJI team
Flight distance : 1515312 ft
  • >>>
Offline

jschou86 Posted at 2016-10-28 10:57
Hi Natalia, I'm trying to get the info, but it's stuck at refresh. The firmware tab is fine, it ca ...

Have you been able to download the DAT files?
The aircraft fan will come on after a minute or two.
2016-10-27
Use props
jschou86
lvl.2

United States
Offline

DJI-Ken Posted at 2016-10-27 23:13
Have you been able to download the DAT files?
The aircraft fan will come on after a minute or two. ...

Hi DJI-Ken, not yet, it's been about 5 min and still the loading gear icon. The firmware shows up fine though.
2016-10-27
Use props
Ngl1145
lvl.3

United States
Offline

DJI Mindy Posted at 2016-10-27 23:09
Sorry,this DAT file is not correct one.
Could you please upload all the DAT files on 2016/10/26?
Al ...

I've downloaded everything from 10-26.  It's uploading to drop box.  I'll send the link once it's done.  It's 1.6 GB zipped up.  
2016-10-27
Use props
DJI-Ken
DJI team
Flight distance : 1515312 ft
  • >>>
Offline

jschou86 Posted at 2016-10-28 11:20
Hi DJI-Ken, not yet, it's been about 5 min and still the loading gear icon. The firmware shows up  ...

Ok, give it a bit.
2016-10-27
Use props
jschou86
lvl.2

United States
Offline


30 + min now, I'm regretting not plugging in my laptop haha. Is it suppose to be this long especially when I only had two flights?
2016-10-27
Use props
DJI-Ken
DJI team
Flight distance : 1515312 ft
  • >>>
Offline

jschou86 Posted at 2016-10-28 11:46
30 + min now, I'm regretting not plugging in my laptop haha. Is it suppose to be this long especia ...

Sorry about that. I should have said give it 5-10 minutes, sorry.
You've also tried closing the Assistant2 and powering off the aircraft and back on again correct?
2016-10-27
Use props
jschou86
lvl.2

United States
Offline

DJI-Ken Posted at 2016-10-27 23:57
Sorry about that. I should have said give it 5-10 minutes, sorry.
You've also tried closing the As ...

Yeah I tried that twice now. I'll try one more time. Meanwhile, I took some screen shots from the flight log on the iOS app if it helps. http://imgur.com/a/pTwwD
2016-10-27
Use props
DJI-Ken
DJI team
Flight distance : 1515312 ft
  • >>>
Offline

jschou86 Posted at 2016-10-28 12:00
Yeah I tried that twice now. I'll try one more time. Meanwhile, I took some screen shots from the  ...

Those are only the warnings recorded during a flight.
Try to delete the Assistant and reinstall, your crash doesn't sound sever enough to damage the flight data recorder.
Also, when it went into ATTI mode it drifted with the wind. Did moving the sticks flying it back to you not have any effect.
Play back your flight record and tap the RC icon and that will bring up your stick movements during the flight.
Look for when it went into ATTI and then see what your stick movements were and see if you were moving them the correct direction to head back based on the orientation of the aircraft and you can see the aircraft orientation by the triangle.
2016-10-27
Use props
Ngl1145
lvl.3

United States
Offline

DJI Mindy Posted at 2016-10-27 23:09
Sorry,this DAT file is not correct one.
Could you please upload all the DAT files on 2016/10/26?
Al ...

DJI Mindy, here are all the files for that day.  I zipped them up.

Link to DAT files.  
2016-10-27
Use props
jschou86
lvl.2

United States
Offline

DJI-Ken Posted at 2016-10-28 00:16
Those are only the warnings recorded during a flight.
Try to delete the Assistant and reinstall, y ...

There was no wind while I was flying it. I tried reinstalling the Assistant 2, still no luck, this is what I been getting all four times: http://imgur.com/a/p5r6Y
2016-10-27
Use props
Ngl1145
lvl.3

United States
Offline

Ngl1145 Posted at 2016-10-28 00:17
DJI Mindy, here are all the files for that day.  I zipped them up.

Link to DAT files.

DJI Mindy let me know if these are what you need.  Thanks!
2016-10-27
Use props
DJI-Ken
DJI team
Flight distance : 1515312 ft
  • >>>
Offline

jschou86 Posted at 2016-10-28 12:37
There was no wind while I was flying it. I tried reinstalling the Assistant 2, still no luck, this ...

I am sorry, can you try a PC? If a PC does not work than possibly something got damaged from the aircraft.
This is what it should look like after the wheel spins for a few minutes.
Screen Shot 2016-10-27 at 9.59.23 PM.png
2016-10-27
Use props
mecjacob
lvl.1

United States
Offline

So my .02...I have flown my mavic three times. Mostly its been 100%. One thing I noticed on my last flight though, and it didn't strike me as too odd until reading this thread. I went up to near 300 ft elevation as I was flying away from me. I say near 300 because I didn't look at the exact elevation when I stopped climbing, but I know I was within 20 feet of 300 because that was what I was climbing to and just stopped as I got close, wasn't looking to be dead on. I flew around testing the controls, just feeling it out. Mostly straight with a few turns. Turned around to come back to me and noticed I was just above 200 feet. Concerned me a little but I figured pilot error and assumed I may have been putting slight pressure on the left stick not realizing it. Kept an eye on it for the rest of my flight and noticed nothing out of the ordinary at all. After reading this thread and watching the stick calibration videos I decided to check my calibration. I noticed the same thing that others have, the left stick calibration indicator in my app would stick in random places. And not just occasionally, it was frequently. But could only get my left stick to do it. Tried going through my calibration process and got several errors that my sticks were not centered and the left one continually said it was down about 5-7% without me touching it. Finally got calibration process to complete but the same thing occurred afterwards, the indicator on my screen would get stuck in random places. Again, just the left stick. This was all on my iPhone 6s+. Out of curiosity I hooked up my nvidia shield K1 tablet and tried the same thing. Strangely, as much as I tried, I could not get the same error to occur. Tried my hardest, it worked perfectly. Could this be an iOS issue??? Out of curiosity, what devices have the users experiencing problems been using?
2016-10-27
Use props
StraightenUpAnd
lvl.2
Flight distance : 222867 ft
Germany
Offline

[subscribe]
2016-10-27
Use props
jschou86
lvl.2

United States
Offline

DJI-Ken Posted at 2016-10-28 01:03
I am sorry, can you try a PC? If a PC does not work than possibly something got damaged from the a ...

Windows worked, thanks for the tip! I extracted what I saw Link to DAT file
2016-10-27
Use props
utNkg4hyvmIz
Second Officer
Flight distance : 2815262 ft
France
Offline

[subscribe]
2016-10-27
Use props
lasdrones
lvl.2
Flight distance : 201549 ft
  • >>>
United States
Offline

poppylfh-sp Posted at 2016-10-26 21:23
DJI-Ken Is it possible, as trance728 pointed out, the K value ranged from 5 to 7. Is this a possible ...

At lockheed, we spent hundreds of thousands in research into Kp value, and the affect it had on small uas. Guess what... we came to the conclusion it has little to null affect on uas gps. Its pretty much bull.
2016-10-27
Use props
glopez861
lvl.2

Offline

Man I've flown mine several times now and after reading these comments about it crashing after hitting the return to home, I'm scared to even try it. -_-
2016-10-27
Use props
eBoosted
lvl.2
Peru
Offline

It seems that the problem is iOS related, a bug in DJI Go iPhone app.

Could the guys that have lost control on the Mavic confirm if they were using an iPhone or Android device?

2016-10-27
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules