Please select Into the mobile phone version | Continue to access the computer ver.
CRASH with DJI Mavic Pro today
80448 627 2016-10-26
Uploading and Loding Picture ...(0/1)
o(^-^)o
jschou86
lvl.2

United States
Offline

DJI Natalia Posted at 2016-10-28 01:36
Sorry, it's not the upgrading log, may I know have you received the e-mail from our support with t ...

Hi Natalia, I have a ticket with support but only got an automated response, is there a way I can message you my email?
2016-10-28
Use props
DJI-Ken
DJI team
Flight distance : 1515312 ft
  • >>>
Offline

giusis00 Posted at 2016-10-29 00:55
You confirm that in no way it will do anything by itself? If it lose the GPS or the data from the  ...

Yes, full directional control and altitude control.
Altitude unrestricted to 500M, I sent that question to clarify if VSS is active is the restriction 50m.
I don't believe it's restricted but I will post when I get an answer.
2016-10-28
Use props
Nees
Second Officer
Flight distance : 80988 ft
Belgium
Offline

DJI-Ken Posted at 2016-10-28 19:43
That is how the Mavic operates, it does not have a manual ATTI mode.
Users have asked for a manual ...

Ok, still off topic, but there is just to much confusion here. Like the Canyon example. Will it count as NEGATIVE altidude, so when GSP is LOST and VVS is active, can we get it out since it is negative and +5 or +50m is the max?

Also, Sports mode disabled VVS I think... I really would like an answer to that.
I have also been wondering, if you go behind something that is higher then 50m, and also lost GPS. The drone will forever stay on the other side? How do we fix this? What settings, setup, switches do we change to get it back over the obstacle?

I really feel DJI should write a good paper on this with examples.
2016-10-28
Use props
DJI-Ken
DJI team
Flight distance : 1515312 ft
  • >>>
Offline

Nees Posted at 2016-10-29 01:57
Ok, still off topic, but there is just to much confusion here. Like the Canyon example. Will it cou ...

Please start a thread on this topic and lets leave this one to only have questions relevant to the topic.
2016-10-28
Use props
jschou86
lvl.2

United States
Offline

DJI-Ken Posted at 2016-10-28 11:00
Please start a thread on this topic and lets leave this one to only have questions relevant to the ...

Hi Ken, is there anyway I can give you my support ticket or email so they can follow up with me?
2016-10-28
Use props
mikesher.live
lvl.4
Flight distance : 123045 ft
  • >>>
United States
Offline

DJI-Ken Posted at 2016-10-27 11:14
If there is an issue found it will be remedied with firmware or app update.

A sticky left stick on the remote cant be resolved with firmware or app updates.  So, when is DJI going to fix the remote itself?
2016-10-28
Use props
Fulgerite
First Officer

United States
Offline

mikesher.live Posted at 2016-10-28 11:08
A sticky left stick on the remote cant be resolved with firmware or app updates.  So, when is DJI  ...

That assumption is just not true.  I do NOT think it is an electrical or mechanical issue.  It's the software not reading the stick position 100% of the time.  (Probably because the software is stuck in a subroutine loop...)  It's software.  It can be fixed.
2016-10-28
Use props
Crusader 901
lvl.2

Offline

mikesher.live Posted at 2016-10-29 02:08
A sticky left stick on the remote cant be resolved with firmware or app updates.  So, when is DJI  ...

They call it sticky as in the software, not the actual stick on the controller.
See videos in this thred.

At least that is how i translate it.
Correct me if i'm wrong.
2016-10-28
Use props
DJI-Ken
DJI team
Flight distance : 1515312 ft
  • >>>
Offline

jschou86 Posted at 2016-10-29 02:02
Hi Ken, is there anyway I can give you my support ticket or email so they can follow up with me?

Yes, what is the ticket#
2016-10-28
Use props
jschou86
lvl.2

United States
Offline

DJI-Ken Posted at 2016-10-28 11:27
Yes, what is the ticket#

324820 thank you!
2016-10-28
Use props
DJI-Ken
DJI team
Flight distance : 1515312 ft
  • >>>
Offline


Got it, thanks. I'll forward it on and make sure someone contacts you.
And make sure to add the link in the ticket.
2016-10-28
Use props
djoole
lvl.2
France
Offline

Q&A about Mavic behavior when GPS is lost are here : http://forum.dji.com/thread-68808-1-1.html
2016-10-28
Use props
Ngl1145
lvl.3

United States
Offline

I was asked by DJI to re-extract the data from my remote.  They said the version they provided for the DJI download tool was not the latest.  They sent me a new version and I've extracted the Remote Logs.  Here is the link.

Updated RC Link using DJI Download Tool 1.5
2016-10-28
Use props
jschou86
lvl.2

United States
Offline

Ngl1145 Posted at 2016-10-28 15:36
I was asked by DJI to re-extract the data from my remote.  They said the version they provided for t ...

How did you download it?
2016-10-28
Use props
britchris1
lvl.1
Flight distance : 454341 ft
United States
Offline

jschou86 Posted at 2016-10-28 18:41
How did you download it?

Change the end of the URL to dl=1

https://www.dropbox.com/sh/z0ixy ... cZztYKL25tuaHa?dl=1
2016-10-28
Use props
Handsfreebicycl
lvl.2

Offline

MuchMitchies Posted at 2016-10-29 00:54
Great Idea. Just like riding your bicycle hands free and crashing as you were about to finish typi ...

I do not crash when I ride bikes; usually when I work with drones worth more $100k I try very hard not to crash it, and I usually don't crash too often..
2016-10-28
Use props
jschou86
lvl.2

United States
Offline

britchris1 Posted at 2016-10-28 16:00
Change the end of the URL to dl=1

https://www.dropbox.com/sh/z0ixyie1eqwwub1/AADpGPE7GwUcZztYKL25 ...

Oh I mean the log from the remote. The assistant 2 wont recognize the remote when I plug it in
2016-10-28
Use props
eBoosted
lvl.2
Peru
Offline

No Man's Drone Posted at 2016-10-28 04:25
I have flown my Mavic three times and I've used the RTH all the time. No issues so far. I'm also s ...

Are you on android?
2016-10-28
Use props
Marv0
lvl.4
United Kingdom
Offline

DJI-Ken Posted at 2016-10-28 18:31
I edited to say when VSS id disabled, I am finding out if VSS enabled has no altitude limitation ( ...

As this has been brought up let me help.

The infamous Balcony video event was because the Quad was in indoor mode on the VPS the idiot flew out over a balcony so the Quad slowly dropped until VPS could see the Ground - perfect worked as designed
If it was in GPS mode for positioning  and Gps is lost you will have ATTI and a Baro for height, below 30~40 feet VPS might pickup positioning for you.

As this was balcony event was reported as a Fault, who knows what the system does now with the new firmware !
2016-10-28
Use props
DJI-Ken
DJI team
Flight distance : 1515312 ft
  • >>>
Offline

Marv0 Posted at 2016-10-29 08:58
As this has been brought up let me help.

The infamous Balcony video event was because the Quad wa ...

Thanks for posting, that is correct.
But firmware had to be changed so that won't happen again.
2016-10-28
Use props
Ngl1145
lvl.3

United States
Offline

jschou86 Posted at 2016-10-28 18:41
How did you download it?

DJI had provided the DJI Download Tool 1.5 to me.  You can contact them and they should be able to e-mail a link to you.
2016-10-28
Use props
Marv0
lvl.4
United Kingdom
Offline

DJI-Ken Posted at 2016-10-29 02:02
Thanks for posting, that is correct.
But firmware had to be changed so that won't happen again.
...

Do we know what changes were implemented ?
2016-10-28
Use props
Handsfreebicycl
lvl.2

Offline

Marv0 Posted at 2016-10-29 08:58
As this has been brought up let me help.

The infamous Balcony video event was because the Quad wa ...

This seems not correct, the chief engineer of mavic said in a post on zhihu.com that it was designed to be able to remain stable and not descend or anything when it comes out from a balcony in the tall buliding...that was specifically mentioned in the post as one of the technical features..and that guy was the chief engineer...
2016-10-28
Use props
Handsfreebicycl
lvl.2

Offline

DJI-Ken Posted at 2016-10-29 09:02
Thanks for posting, that is correct.
But firmware had to be changed so that won't happen again.
...

This seems not correct, the chief engineer of mavic said in a post on zhihu.com that it was designed to be able to remain stable and not descend or anything when it comes out from a balcony in the tall buliding...that was specifically mentioned in the post as one of the technical features..and that guy was the chief engineer...
2016-10-28
Use props
Handsfreebicycl
lvl.2

Offline

Marv0 Posted at 2016-10-29 08:58
As this has been brought up let me help.

The infamous Balcony video event was because the Quad wa ...

and actually that video was shot exactly to test that advertised feature....
2016-10-28
Use props
DJI-Ken
DJI team
Flight distance : 1515312 ft
  • >>>
Offline

Marv0 Posted at 2016-10-29 09:20
Do we know what changes were implemented ?

Just from the release notes.

https://dl.djicdn.com/downloads/ ... Notes_en_201610.pdf
2016-10-28
Use props
DJI-Ken
DJI team
Flight distance : 1515312 ft
  • >>>
Offline

Handsfreebicycl Posted at 2016-10-29 09:26
This seems not correct, the chief engineer of mavic said in a post on zhihu.com that it was design ...

That video was on beta firmware plus he did not have GPS lock.
I have not tried with the new firmware to see what happens.
And the new firmware addresses it.

"Reduced descent issue caused from flying indoors to outdoors."
2016-10-28
Use props
eBoosted
lvl.2
Peru
Offline

DJI-Ken Posted at 2016-10-28 20:38
That video was on beta firmware plus he did not have GPS lock.
I have not tried with the new firmw ...

Can someone please update the new firmware and confirm it this problem was fixed?
2016-10-28
Use props
Marv0
lvl.4
United Kingdom
Offline

DJI-Ken Posted at 2016-10-29 02:35
Just from the release notes.

https://dl.djicdn.com/downloads/mavic/Mavic+Pro+Release_Notes_en_201 ...

Yeah, I saw that, wouldn't be like DJI to give you actual information

I suspect they just call the Baro if  the VPS drops out suddenly, well that would certainly be the logical option
2016-10-28
Use props
Marv0
lvl.4
United Kingdom
Offline

Ken, do we know if all these mysterious control input crashes have been just people with  iphone's and has anything come back from DJI yet ?
2016-10-28
Use props
Handsfreebicycl
lvl.2

Offline

DJI-Ken Posted at 2016-10-29 09:38
That video was on beta firmware plus he did not have GPS lock.
I have not tried with the new firmw ...

I actually made a mistake, that engineer mentioned this feature when he was illustrating DJI's second generation flight control software...And he actually said that started from phantom 4 on, dji uses second generation flight control software and so the P4 is capable of stably flying out from a very high balcony..

The URL is : https://www.zhihu.com/question/46752693/answer/103624548?from=profile_answer_card

Here is the quote: I can't copy and paste because that website will not let me do that... 2.png
Sorry about my laziness, I don't want to translate that sentance by sentance but basically it said the same thing..

3.png
That is the author.
2016-10-28
Use props
Ngl1145
lvl.3

United States
Offline

So today I received a call from DJI in China.  I was hoping they would provide me with an answer regarding the analysis of my Mavic Pro Log as well as the Remote Log.  They actually said that the software they provided me to download the remote log files was old and they sent me a new one (despite sending me the old one the previous day).  I figured until I hear from them, I'd make a video showing what I needed to do to pull the log files off the Mavic Pro and the remote.  

2016-10-28
Use props
gmccurdy
First Officer
Flight distance : 3 ft
Offline

None of these incidents have been on the west coast have they?

NOTAMS have been posted about GPS irregularities being done by the military on certain dates like this one:  https://www.faasafety.gov/files/ ... Flight_Advisory.pdf  See page two for the coverage.

There was also one prior to this coming out of Ridgecrest, CA (i.e. China Lake Naval Weapons Station) that affected more of the south-western USA.  I don't get the east coast NOTAMS to know if they do the same there.


2016-10-28
Use props
No Man's Drone
Second Officer
Flight distance : 301545 ft
Offline


Yup. Samsung S7 Edge with the latest software update.
2016-10-28
Use props
the_foo
lvl.2

Spain
Offline

gmccurdy@att.ne Posted at 2016-10-29 12:47
None of these incidents have been on the west coast have they?

NOTAMS have been posted about GPS ir ...

http://www.iflscience.com/space/ ... -earth-as-we-speak/

2016-10-29
Use props
the_foo
lvl.2

Spain
Offline

the_foo Posted at 2016-10-29 16:31
http://www.iflscience.com/space/a-moderate-solar-storm-is-hitting-earth-as-we-speak/

it was 3 days ago
2016-10-29
Use props
MuchMitchies
lvl.2

Offline

Handsfreebicycl Posted at 2016-10-29 07:01
I do not crash when I ride bikes; usually when I work with drones worth more $100k I try very hard ...

Check your user name and use your imagination.
2016-10-29
Use props
MuchMitchies
lvl.2

Offline

Handsfreebicycl Posted at 2016-10-29 07:01
I do not crash when I ride bikes; usually when I work with drones worth more $100k I try very hard ...

In the forum display your entire User name doesn't show it only shows "Handsfreebicycl." Missing an
"E"
2016-10-29
Use props
xbFZOTOUqld4
First Officer
Flight distance : 2488944 ft
United Kingdom
Offline

This is a shame that we seem to have some issues with this new drone ... this is my first drone as i have sat on the sidelines of drones for a very long time i really do hope this issue is software and is resolved asap. I ordered the kit mavic so mine is weeks away from arriving i am really torn on weather to cancel this and wait a few months.
2016-10-29
Use props
nssd70ace
lvl.4
Flight distance : 612858 ft
United States
Offline

Just wanted to give an update. I posted the other night shortly after seeing this thread appear that I also experienced the same issue. Since that one incident I have not had it happen again. I've done several calibrations on both the Mavic and the RC. But I have only flown it a couple times since then. Planning on flying more tomorrow to keep watching for anything unusual. TBH other than the other day having the sudden spin for no reason the Mavic is really starting to impress me.

Just my opinion at this time. Each day can change that.
2016-10-29
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules