Hey guys... I was wondering if someone could help me out with cancelling my order... how do i get it started  ? And how long do the refunds take ? Just came to a realization that I wouldn't be recieveing my order in time since Im going on a couple months long vacation. Will try to pick one up in stores hopefully but if not then I guess no awsome drone footages. Thanks for the help !

chat will not cancel I tried that and they told me to use email

z7BdJFqOQUAg Posted at 2016-10-30 21:25
chat will not cancel I tried that and they told me to use email

I got same problem and sent email, they have no intention to cancel here is the answer I got.
By the way I did my order on 09/28/2016.

sales
11:51 PM (21 hours ago)

to onlinesales, me
Dear Customer,
Thanks for your letter.
We have forwarded your reuqest to related department.
Order# 00119913xxxx

Dear Online team,
Please kindly advise.

Thanks.
Best regards.
DJI.

If you paid with Paypal you can open a case and request for a refund, attach your cancel emails that you have sent to DJI and they will help you with the dispute.

9jester9 Posted at 2016-10-30 21:48
I used chat today to cancel mine and it was done immediately because i kept insisting that it be can ...

any answer about refund?

I cancelled via chat. I was asked why, and replied "poor communication", I was asked once if I was sure. After replying "certain", the order was cancelled.

I received an email 4 hours later confirming cancellation and advising the refund might take 7 business days.

Next day my credit card was credited in full.

I'm disappointed by the 'rush to launch' a product that looks like everything I want but clearly is not ready. Once the panic has died down and Mavic is properly available, it's highly likely I will become a Mavic owner.

So who is cancelling and getting hit with that exchange rate fee garbage?

colonel0000 Posted at 2016-10-31 07:27
So who is cancelling and getting hit with that exchange rate fee garbage?

I just emailed asking for a cancellation and refund. If they hit me with an exchange rate fee I'm gonna lose my shit.

You're going away in a couple of months but you want to cancel now? Why would you not wait and just see if you get it dispatched... You never know.

Set a cut off date like 2 weeks before you leave, if it hasn't been dispatched by that date then cancel. Refunds normally take 5 working days to get back into your account from the date they issue the actual refund.

Kuzz Posted at 2016-10-31 15:17
You're going away in a couple of months but you want to cancel now? Why would you not wait and just  ...

Im going away for a couple of months...

I actually leave on Nov 10th... So even if they decided to ship to me tomorrow, It wouldnt get here in time.

Kabooki Posted at 2016-10-31 18:50
Im going away for a couple of months...

I actually leave on Nov 10th... So even if they decided t ...

Oh sorry, I mis-read your post. Yes I was in a similar situation as you ordering whilst travelling and hoping it got here before I left this location. I was lucky enough to have mine dispatched and it will arrive 2 and a half weeks before I leave.

Hope for the best on your refund and good luck getting your hands on one another way.