PlateauPro
lvl.1
Flight distance : 905384 ft
United States
Offline
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Yes, some contact was appreciated but it is still vague to what the issue actually is or was. And still no time schedule to when existing orders will ship, just a 'within' 2-month range. What erks me is that when I ordered (Oct 25 yes I was late and don't expect it tomorrow, but) the website said 'within November'. 7-8 weeks is definitely past November. Also, now the site says 'within December' which could, theoretically, be received before this 7-8 week timeline.
Finally; DJI CHAT with Liu. Until today, the online chat has been useful, albeit slow, but the reps have been courteous, looked up my order and gave me a vague answer, but still an answer. TODAY, Liu said they did not have access to order info and then simply closed the chat window after my follow-up question. Rude.
DJI without a doubt does make great products, but is it worth dealing with this misleading, vague and now rude business practice? Kinda makes me wonder that when, hopefully this year, I finally receive the Mavic, will it reflect the past 'great' products of DJI or will it be plagued with issues?
If I miss a deadline, default on a promise, or quality is not up to par in my business, our first action is to communicate with our customer IMMEDIATELY and clearly. And that communication usually happens before the customer is aware - not after they have contacted us repeatedly. Secondly we come to a resolution - usually at a cost of some sort to us, but without our customers, we are nothing. Something DJI should be aware of and practice.
-on the fence
From my observations so far, since I am not a super youtuber, big media or a giant online retailer, looks my Mavic - ordered straight from the source - keeps being pushed back so they may please them first. |
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