jrfehringer
New
United States
Offline
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DJI-Ken,
I have a question that I don't seem to get the sales folks to answer after several tries. Because of the delay, for what ever DJI's reason, I will not receive the Mavic Pro before I travel abroad in two weeks, leaving the US for 3 months. My plan was to take the MP with me and purchase the DJI Care Refresh. Now I find out that I will have a time limit of 30 days after the MP is delivered to my door in the US to activate the Care Refresh. Is there a way to extend the 30 day activation so that I don't have to cancel my pre-order at this point and then reorder later? Though I am thuroughly disappointed that I cannot take the MP on my journey, I don't mind the wait at this point. I would like to simply let my preordered Mavic Pro arrive when it does and activate the Care Refresh as soon as I return from my travels in mid February. Is that possible to get an extention? I think it's only fair for DJI to offer some flexibility here especially since, due to the delay, I cannot take the drone with me now on my trip, plus DJI has my $1300.
DJI will know for sure when the drone is activated through the DJI Go application so they will know I'm not trying to pull something over on them to simply get a few extra months out of the Refresh program. It also might be nice and fitting for DJI to offer some sort of extra compensation for their delay, and the holding of our money without interest, in the way of an extra 6 months Care Refresh for all the people that trusted their announcement and preordered. Something like that would show some conscience, customer service and thoughtful consideration towards their customer base other than an "I'm sorry" letter. Just a thought.
Would you find out if they could extend the 30 day activation window after delivery so that I can return from my travels in February and set up the Care Refresh when I actually have the drone in my hands? Thank you. |
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