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That doesn't resolve the issue, however. The fact remains that (1) as you yourself indicated, the tracking sheet is far less than even remotely useful information due to the very narrow segment of the pre-sales it represents; (2) the only window currently available is a 7-8 week estimate for the fulfillment of *all* orders, and a platitude, somewhere, that "early orders will ship first." Regardless of the "issue integrating a part," or how quickly that issue was resolved, platitudes that DJI is "doing the best they can to ship with round-the-clock production" is completely useless to those that have orders and pragmatic concerns.
Numerous customers around this and various other forums on the internet have explained that the arrival of their mavic is time-sensitive: some will be leaving the country in November or December. Some needed these drones for gifts to loved ones. As yet, the only information that DJI has diseminated is that all customers can expect* their orders before, essentially, the end of this year. I place an asterisk next to that "expect" because even this is not true, the actual language of the post says "we will do our best to clear them all within the next seven to eight weeks." Even this is not a promise. Even this is not a concrete indication of when shipment can be expected. As before, all customers have to go on is the word of this company that they'll "try."
I'm sure you understand the frustration. I am troubled that the attitude of DJI, and even -- apparently -- this forum's staff is that this complete lack of concrete, useful information is acceptable. It is not. It leaves Customers such as myself who ordered on the morning of the day after the product was announced with no indication whatsoever as to when we can expect our package to arrive, other than an attempt to fullfill it within "seven to eight weeks." It is even more troubling that, instead of working to give more specific or concrete answers to the various "groups" of customers, we are either (1) simply given platitudes that they are "trying" or that the drone will arrive eventually; or (2) told that we are free to cancel our orders. What's more is that tech support is not only able to give an answer, they appear unwilling: Personally, I contacted online support a week ago. I was told to contact Pre-sale support. When I did that and expressed my concerns and not only closed the online chat, they -- by all appearances -- blocked me from accessing that help-chat again in the future (Since that date I have been completely unable to access online pre-sale support chat. Clicking on the link in the DJI store support page does absolutely nothing.)
I understand that there's nothing you, Ken, can do individually to ensure that my Mavic arrives in a timely fashion (whatever "timely" means, nearly a month after the initially promised shipping date). I also do not wish to cancel my order unless it becomes apparent that I will not see my Mavic before the new year -- I desperately want the product and am looking forward to receiving it. I simply want to voice my very sincere concern that DJI and every support individual with whom I've had some communication seem to be of the opinion that platitudes that "it's coming soon!" with no real, tangible, useful information is somehow acceptable, or even the company's best foot forward. It very clearly is not. |
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