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Trouble with using Samsung S7
2445 20 2016-11-3
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Somnium
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Hello! May be not only my problem...
When I try to use Samsung S7 in pair with P4 phone reboots... So I can't fly because my phone reboots... What could I do?
2016-11-3
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Revs
lvl.4
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United Kingdom
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Try disabling 'fast cable charging' under 'Battery' in the settings ;)
2016-11-3
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DJI-Jamie
DJI team
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United States
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Please try Revs' advice and let us know if the issue persists. Just to clarify, what version of the DJI Go app do you have?
2016-11-3
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Somnium
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DJI-Jamie Posted at 2016-11-3 20:37
Please try Revs' advice and let us know if the issue persists. Just to clarify, what version of the  ...

Thanks for advices. But nothing changed.
Found that many people have the same problem. And only with S7 and S7 Edge. Any other phones are working correctly. Only S7 incompatible. Strange and interesting thing- here is one videofile from DJI copter and if  you will play it on S7/S7 Edge in any player (without connection with aircraft remote control, without started DJI GO App, just open to play) your phone also will reboot. Link here:

[media=x,760,570]https://app.box.com/s/wcvhnrf6scgx3xfytw6nzofe0n0bom9r[/media]

So I think that this problem is with video decoding.

I wrote to DJI support several times and they said that they know about this problem and work with Samsung to fix bug. Yeasterday I received ane new update from Samsung and hoped that may it will fix it, but not.

Will wait for any updates but it's very sad that you can't fly when you so want to do... Especially when you just bought your first drone and have a big ardor to fly. In family only two phones and both are S7... It's sad when you pay bucket of money and can't use these purchases... So will wait.

If somebody will find any way to fix this problem earlier - will be very grateful!

2016-11-3
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DJI Mindy
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Somnium Posted at 2016-11-4 10:53
Thanks for advices. But nothing changed.
Found that many people have the same problem. And only wi ...

Could you please clarify the version of the DJI GO app on your phone?
2016-11-3
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Somnium
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DJI Mindy Posted at 2016-11-4 12:12
Could you please clarify the version of the DJI GO app on your phone?

3.0.1 (526)
2016-11-3
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DJI-Jamie
DJI team
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Please answer Mindy's inquiry and let us know if you're using the latest DJI Go app.
2016-11-3
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Somnium
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DJI-Jamie Posted at 2016-11-4 13:41
Please answer Mindy's inquiry and let us know if you're using the latest DJI Go app.

I use the latest versions of all application and device firmwares:
Samsung S7 (SM-G930FD) with Android 6.0.1
DJI Go App v3.0.1 (8)
Updated firmware on aircraft and remote control


2016-11-3
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Phantom3ProPilo
Second Officer
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The latest DJI GO update fixed it for me
2016-11-3
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Somnium
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Phantom3ProPilo Posted at 2016-11-4 14:22
The latest DJI GO update fixed it for me

I just updated it after your post. I had 3.0.1 (526) and today I received new version 3.0.1 (8) but problem is still ((((
2016-11-3
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Somnium
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Phantom3ProPilo Posted at 2016-11-4 14:22
The latest DJI GO update fixed it for me

Do you use S7?
Try to open video by link that I posted before
2016-11-3
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Phantom3ProPilo
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Somnium Posted at 2016-11-4 07:52
I just updated it after your post. I had 3.0.1 (526) and today I received new version 3.0.1 (8) bu ...

I had a problem on S7 Edge
I don't know does that make a diffrrence
But it works now
It could also be after the remote control update I did
Not sure
2016-11-3
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Somnium
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Phantom3ProPilo Posted at 2016-11-4 14:57
I had a problem on S7 Edge
I don't know does that make a diffrrence
But it works now

That's nice!
Yesterday I received new update from Samsung and today updated from DJI but nothing helps...
2016-11-4
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Rek
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Hi everything updated today and rebooting continues .The strange thing is that indoor never reboots i can watch the videos photos from the drone, live feed  or fly,when i go outside almost immediately the phone crashes.Why is taking so long to resolve the problem?
2016-11-4
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Somnium
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Rek Posted at 2016-11-4 16:54
Hi everything updated today and rebooting continues .The strange thing is that indoor never reboots  ...

My S7 reboots inside and outside, but sometimes it reboots immediately and sometimes reboots after 3-5 minutes... But when open those video phone restarts imediately. I can see it on any other phones.
It's very sad when you buy interesting thing and can't use it... I don't want to buy any other smartphone cos I use S7 for only a couple months same as wife's phone...
Looking forward for update. I wrote many times to DJI support and they said that they know it and promised to fix it together with Samsung.
2016-11-4
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Revs
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Somnium Posted at 2016-11-4 08:59
My S7 reboots inside and outside, but sometimes it reboots immediately and sometimes reboots after  ...

Try a manual check for phone updates buddy (settings, about device, download updates manually). I just checked mine and found an update.

I read yesterday that Samsung are slowly rolling out an update that should sort this issue. The update wasn't there when I checked yesterday.
2016-11-4
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Somnium
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Revs Posted at 2016-11-4 18:29
Try a manual check for phone updates buddy (settings, about device, download updates manually). I j ...

Thanks. I receive them automatically. But anyway I check it manually already
2016-11-5
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eric7
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Interesting that the video crashes the phone's operating system.  I've had similar problems with my S7 Edge, and the video crashes my phone immediately just as you say.  Shows it's nothing to do with the drone or the dji app - most probably a Samsung video driver bug.  However if the video mode causing the crash could be avoided by the app, that at least would be a work around until Samsung distributes a proper fix...
2016-11-5
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fansa50b73c2
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South Africa
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eric7 Posted at 2016-11-5 21:22
Interesting that the video crashes the phone's operating system.  I've had similar problems with my  ...

same issue with google nexus tablet...so most likely it is the DJI GO APP that is the problem.
2016-11-7
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Somnium
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eric7 Posted at 2016-11-5 20:22
Interesting that the video crashes the phone's operating system.  I've had similar problems with my  ...

Afraid that Samsung will not hurry up to fix  so strange bug...
2016-11-7
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eric7
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Problem Fixed!

The video  has been an excellent diagnostic.  I've run it after each new Samsung update and at last after the last update I can view the whole thing without rebooting the phone

Here's the about:software info data
Android version 6.0.1
Baseband version G935FXXU1 BPK6
Kernel version 3.18.14-9689434 dpi@SWHC3707 #1 Thu Dec 15 11 KST 2016
Build number MMB29K.G935FXXU1 BPLB
SE for Android status Enforcing, SEPF SECMOBILE 6.0.1 0031, Thu Dec 15 2016
Security software version MDF v2.o Release 7, VPN VI .4 Release 6.1, ASKS VI .2 161011
KNOX version <blah blah blah - don't think this is relevant>
Android security patch level 1 December 2016

And update info...

Software Update
Current version: G935FXXU1 BPLB/G935FVFG1 BPK3/G935FXXU1 BPK6
2017-1-11
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