fans7a2e56fd
lvl.1
Canada
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If DJI works like I think they do, they have a "ticketing" system to treat requests. A Case number is asingned and put in the system. Each time you send an email like I read previously, a new case is created. This means many are redundant. THey have to threat them all and they have many duplicates. The proper thing to do is send ONLY 1 request and wait for the first answer. You will receive, eventually, an answer with you case number. It will look like this:
##- Please type your reply above this line -##
You are registered as a CC on this support request (301547). Reply to this email to add a comment to the request.
Then you can send as many emails as you want as long as you write above the line. Their automated system will file your email in their case record and nothing will be forgotten. This, believe it or not, is the fastest way to accomplish something. |
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