Z1uKtCi5N1Ix Posted at 2016-11-16 02:59
You clearly don't know how banking works and loss of foreign exchange won't be reimbursed. It's th ...

Can you just see if you can transfer your order to me?

I see Ken is deleting posts again. Nothing like censoring the customers like crazy. Keep up the great work ken you are as immoral as DJI.

DJI-Ken Posted at 2016-11-15 15:58
DJI does not charge any fees, please contact the bank and they should refund you the exchange fee.

Hi Ken,
I don't know what happened to my last post; was it really deleted?

I understand that my refund was less than my payment because of currency fluctuations and you have no power over these however I still feel that I should be refunded the difference because

a) I shouldn't have been charged before shipment was ready.
b) DJI has since announced delays (which was the reason I cancelled)
c) While DJI has had my money THEY have been benefitting from the currency differences anyway.

Anyway, I hope there was nothing nefarious regarding my deleted post if in fact it was deleted. Please do reply.
James.

fansddaac304 Posted at 2016-11-15 20:57
I see Ken is deleting posts again. Nothing like censoring the customers like crazy. Keep up the grea ...

Did you see my post? Was it deleted?

My experience. With a lot of reservations I canceled early Monday AM, DJI responded quickly and refunded my payment in less than 24hrs. PayPal was also spot on their end. Rather astounding and very impressive. Will buy a Mavic Pro when all is figured out and they are available. Onward !

DJI-Ken Posted at 2016-11-4 01:29
I'm sorry you have not received a response, what is your ticket number and I will send a message to  ...

Ken I have been trying to contact them about cancelling my order for the fly more combo but nothing is happening. I want to cancel as I feel that it is unfair that fly more combos are being pushed back just because we decided to pay MORE to get the extra kits. Not sure if you can help in this matter. Thanks either way. An update or realistic shipping dates would be nice as well, just saying!

Chrism3evo Posted at 2016-11-16 06:24
Ken I have been trying to contact them about cancelling my order for the fly more combo but nothin ...

It's not being pushed back because you paid more. It's probably a matter of all the included accessories in short supply.
That is what I am telling the people who order a P4 pro, if you want it ASAP then order the aircraft only. And order accessories later.What is your order number all I can do is send a message to them.

jamborini Posted at 2016-11-16 05:34
Did you see my post? Was it deleted?

I did not delete a post.

DJI-Ken Posted at 2016-11-15 22:34
It's not being pushed back because you paid more. It's probably a matter of all the included access ...

Hi Ken, order number 044118595679. Is it still looking like a long wait for the FMC? I ordered on the evening of the 18th of October. I have to say it is also very disappointing to see them launching two new products when the delays on the Mavic are so bad.

Thanks for your help

I just asked (Emailed) to cancel my mavic pro hmmm

Chrism3evo Posted at 2016-11-16 06:45
Hi Ken, order number 044118595679. Is it still looking like a long wait for the FMC? I ordered on  ...

I sent your request in.
They also said to go onto online sales chat.

DJI-Ken Posted at 2016-11-15 23:04
I sent your request in.
They also said to go onto online sales chat.

I have had email confirmation of my refund thanks. I do have to say though that it is disappointing the way we have been expected to just wait and not really get any info or some sort of reason to hold on from DJI and having just watched the videos for the two new drones I am even more disappointed that this could possibly have something to do with delays as a lot of time seems to have gone into these. I don't think I will be buying from DJI again.

Chrism3evo Posted at 2016-11-17 01:56
I have had email confirmation of my refund thanks. I do have to say though that it is disappointin ...

I truly am sorry about that, and I really wish you had your order shipped already.
As far as not wanting to buy from DJI again, that's your choice, but honestly there is really nothing out there at all that cam even come close to competing with DJI, I do hope that you will become a customer in the future.