My osmo connects just fine to my galaxy s7 edge but when i open the DJI GO app it appears as a drone (with no other device options) and tells my i need to update the firmware. Please help! it seems like im the only one with this problem. it wont read the SD so I cant format it or try to update it to the propper firmware. as well as will not connect via usb to my macbook pro. i feel like ive tried everything please let me know if you know of anyways to fix this! I really dont want to send it in for two weeks only for them to fix it in 5 minutes and charge me a ton.

Does DJI Go see it as an inspire 1?  I'm having the exact same problem and when I did an online chat with customer service, they told me I needed to use a better SD card.

It switches between a phantom3 and an inspire 1. I'm on my 4th sd. at this point i feel like there aren't many options for me. it wouldn't make sense for me to send it in and pay for repairs if it was because of the firmware.

Could you verify which OSMO model you have?

DJI-Jamie Posted at 2016-11-6 12:25
Could you verify which OSMO model you have?

its just the 1st gen osmo

fansb276e40b Posted at 2016-11-8 06:15
its just the 1st gen osmo

And it's with the OSMO camera and not the Inspire 1's X3, correct?

DJI-Jamie Posted at 2016-11-8 06:52
And it's with the OSMO camera and not the Inspire 1's X3, correct?

yes my phone connects to the osmo wifi and everything. when i open the app it shows up as a drone with no other options with a blue camera button

fansb276e40b Posted at 2016-11-8 16:24
yes my phone connects to the osmo wifi and everything. when i open the app it shows up as a drone  ...

Same thing mine does.  Support chat said the camera isn't reading my sd card, so it's either the sd card you and I are using (I tried like 4 different ones) or it's the sd card slot.  My guess is it needs to be sent in for repairs

Sky-way Posted at 2016-11-8 18:02
Same thing mine does.  Support chat said the camera isn't reading my sd card, so it's either the sd ...

yes, it does. The SD card reader has some issues

fansb276e40b Posted at 2016-11-9 06:24
yes my phone connects to the osmo wifi and everything. when i open the app it shows up as a drone  ...

Have you looked into the SD card, as Sky-way suggested?