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Order cancelled 10 Days ago, still waiting for refund
1507 11 2016-11-7
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Pixelmoon
lvl.2

Germany
Offline

Hey guys

Are you not able to perform simple Bank Transfer?   Support asked already 3 times my bank account data, send it already 3 times..1500€ still somewhere on DJI channels, do you call this customer support?! Wtf
2016-11-7
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Enkeixpress
Second Officer
Flight distance : 297497 ft
United Kingdom
Offline

It toke around 4 days from when DJI issued the refund on the 3rd to transfer the money back into my PayPal account. I think paying via PayPal is the best and quickest way to pay for the Mavic.
2016-11-7
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DJI Natalia
Super Moderator
Flight distance : 318 ft

Online

Pixelmoon, may I have your order number? we'll help you escalate this case and help you deal with it asap.
Thank you for your supporting.
2016-11-7
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Pixelmoon
lvl.2

Turkey
Offline

Natalia...my req no is 298158 and order no 049117183085, thx for help
2016-11-7
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DJI Natalia
Super Moderator
Flight distance : 318 ft

Online

Pixelmoon Posted at 2016-11-8 15:32
Natalia...my req no is 298158 and order no 049117183085, thx for help

Thanks for the info, we've escalated this case and will help you deal with that asap.
Thank you so much for your supporting.
2016-11-9
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Pixelmoon
lvl.2

Turkey
Offline

It's now 14!!! days ago as I have cancelled my DJI order. Got some emails and messages but I'm still waiting for the refund! That's not funny anymore!!!
2016-11-10
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Pixelmoon
lvl.2

Turkey
Offline

Yeah, 3rd week started...and still waiting for refund of 1500€! Perfect..thank you DJI for that!!! Now I'm going to the lawyer..FU
2016-11-13
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XDfh2UKILeWX
lvl.2

United States
Offline

Pixelmoon Posted at 2016-11-14 15:00
Yeah, 3rd week started...and still waiting for refund of 1500€! Perfect..thank you DJI for that!!!  ...

You have to adopt a rather nasty tone not only here in the forums, but via chat and email as well.

And you have to do it often. Then you may finally receive your refund.
2016-11-14
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Tells
lvl.4
Flight distance : 682598 ft
United States
Offline

Probably already spent the money on building a new mavic factory
2016-11-14
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Archer1182
lvl.2
United States
Offline

Do a charge back on your end
2016-11-14
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Pixelmoon
lvl.2

Turkey
Offline

Charging back is not possible with bank transfer...
2016-11-14
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Pixelmoon
lvl.2

Germany
Offline

Finally received the refund but not that what I've transferred to DJI!! Asked my bank and they told me, DJI has send just 1484€ back, not the full refund of 1499€! But I don't care, want just say f*** you DJI, im going now to the newspaper with all of this shit!! Really disappointed
2016-11-17
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