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calibration impossible
1938 25 2016-11-7
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Theo from curac
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Dear DJI.

How do you want me to calibrate my new lens  when this screen is  on my Ipad. I've seen many more  users have the same problem.


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2016-11-7
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DJI-Jamie
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Could you please provide a list of your set up? Please verify what firmware and DJI Go app software you're using.
2016-11-7
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Theo from curac
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DJI-Jamie Posted at 2016-11-7 14:23
Could you please provide a list of your set up? Please verify what firmware and DJI Go app software  ...

App: 3.0.2
Drone: 1.8.1.00+
RC: 1.7.40
Cam 1.8.01.00
It happened when My IPAD updated the go app.
Inspire I pro
ZenmuseX5 with Olympus 45mm.
2016-11-7
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DJI-Jamie
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Theo from curac Posted at 2016-11-8 02:56
App: 3.0.2
Drone: 1.8.1.00+
RC: 1.7.40

Just to make sure I'm on the same page, that message will not fade away from above the Calibrate button, correct? Are you unable to it tap the "calibrate now" button at all? Are you able to enter a different menu option and then back out to see if the message clears?
2016-11-7
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Theo from curac
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DJI-Jamie Posted at 2016-11-7 17:03
Just to make sure I'm on the same page, that message will not fade away from above the Calibrate b ...

it does not clear, the screen stay messed up and no go to press anything.
2016-11-7
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DJI-Jamie
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Theo from curac Posted at 2016-11-8 06:02
it does not clear, the screen stay messed up and no go to press anything.

Have you tried reinstalling the app or reinserting the lens to make sure it's connected properly?
2016-11-7
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Theo from curac
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DJI-Jamie Posted at 2016-11-7 18:42
Have you tried reinstalling the app or reinserting the lens to make sure it's connected properly?

Don't you see  the screen is messed up my dear friend ??
2016-11-7
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Theo from curac
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Theo from curac Posted at 2016-11-7 20:15
Don't you see  the screen is messed up my dear friend ??

Because you asked me to I did re-installed the app and checked the lens twice... no good...
2016-11-7
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fansd50cc658
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http://www.inspirepilots.com/thr ... s-calibration.9337/
2016-11-8
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Donnie
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Delete the entire Go App from the I pad  and start over ,something is corrupted on the Go APP. Make sure you are deleting the old APP first , then re -install the new one.  

donnie
2016-11-8
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Theo from curac
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Donnie Posted at 2016-11-8 11:49
Delete the entire Go App from the I pad  and start over ,something is corrupted on the Go APP. Make  ...

I did that twice already.. All I need  is a previous version and my problems are solved.
2016-11-8
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Theo from curac
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fansd50cc658 Posted at 2016-11-8 11:07
http://www.inspirepilots.com/threads/final-and-detailed-guide-on-x5-lens-calibration.9337/

Thank you for this  link. I am aware of what's  here. My problem  is that  I cannot tap OK as you can see  in my screendump in my post.
2016-11-8
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DJI-Ken
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Theo from curac Posted at 2016-11-9 01:24
Thank you for this  link. I am aware of what's  here. My problem  is that  I cannot tap OK as you  ...

Can you try another device, preferably an Android.
2016-11-8
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Theo from curac
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DJI-Ken Posted at 2016-11-8 14:00
Can you try another device, preferably an Android.

I will give that a go and let you  know.
2016-11-8
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DJI-Ken
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Theo from curac Posted at 2016-11-9 02:18
I will give that a go and let you  know.

Ok, perfect. Thank you very much.
2016-11-8
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fans5999632e
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I get this but I assumed it was because I am using an iPad mini and the dialog box is compressed to fit.  Not ideal but when I press the OK button (in the jumbled text) it does seem to enter the calibration process.  Have just purchased an iPad Pro so will test with this when I get the chance pin a couple of weeks.
2016-11-9
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DJI-Jamie
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fans5999632e Posted at 2016-11-10 09:12
I get this but I assumed it was because I am using an iPad mini and the dialog box is compressed to  ...

Let us know if it persists with the larger tablet.
2016-11-9
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DJI-Jamie
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Theo from curac Posted at 2016-11-9 02:18
I will give that a go and let you  know.

Please keep us posted. In addition, is this an iPad mini model or a full size one like the poster in post #16?
2016-11-9
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Theo from curac
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DJI-Jamie Posted at 2016-11-10 01:38
Please keep us posted. In addition, is this an iPad mini model or a full size one like the poster  ...

Hi, sorry for keeping you waiting. Needed to find someone with an android ;-)

My Ipad  is an Ipad air2.....

I tested today with a samsung note 3 and all went fine  with the calibration process. Went back to the Ipad air 2 and the screen is still messed up. Deleted the app and re-installed but no  good...

So it seems I need an Android for my lens calibration..  It works, but it should work on an Ipad Air 2 also.
2016-11-10
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DJI-Jamie
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Theo from curac Posted at 2016-11-10 20:23
Hi, sorry for keeping you waiting. Needed to find someone with an android ;-)

My Ipad  is an Ipad ...

Just to furthers troubleshoot, do you happen to have the stock 15mm lens to see if it does the same thing when using the iPad?
2016-11-10
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Theo from curac
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DJI-Jamie Posted at 2016-11-10 10:27
Just to furthers troubleshoot, do you happen to have the stock 15mm lens to see if it does the sam ...

YES  IT DOES, SORRY TO TELL YOU. SAME RESULT.
2016-11-10
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DJI-Jamie
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Theo from curac Posted at 2016-11-10 23:40
YES  IT DOES, SORRY TO TELL YOU. SAME RESULT.

Thank you for the update. I'll report this to the proper team in order to have this looked into.
2016-11-10
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Theo from curac
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DJI-Jamie Posted at 2016-11-10 13:18
Thank you for the update. I'll report this to the proper team in order to have this looked into.

DJI Jamie, it  is much appreciated. Pls keep me informed when you have the time.
2016-11-10
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Theo from curac
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DJI-Jamie Posted at 2016-11-10 13:18
Thank you for the update. I'll report this to the proper team in order to have this looked into.

Good morning, any news yet ?
2016-11-15
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DJI-Jamie
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Theo from curac Posted at 2016-11-15 23:58
Good morning, any news yet ?

I had passed the information along, I don't have anything new at this point. Have you tried updating the Go app to 3.1.0?
2016-11-18
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Upthedowns
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DJI-Jamie Posted at 2016-11-10 05:35
Let us know if it persists with the larger tablet.

Ok, so I've used the iPad Pro and it seems to have cleared the issue.  Whether that's because it's a bigger screen than the mini or it's just a clean load of the app, who's to say.  I intend to use the larger iPad with the X5 anyway as it will help with focussing.
2016-11-26
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