I'm pretty disappointed with DJI.

I'm a loyal support, having virtually every consumer product since the Phantom 2. (P2,P3,P3P,P4,I1,Osmo,Osmo+,Osmo Mobile, Mav1, RonM).
But this has pissed me off to the point where I'm seeking to file a civil suit to pay for my damaged phone.

During a simple underhand shoot with my DJI Osmo Mobile using the Samsung 7 Edge, the Gimbal just fell out, natually cracking the heck out my screen. First of all it was embarrasing, and secondly I blamed myself. I never read the directions when I took it out. I picked up the unit, watched a youtube video and went to work.

But the more research I did the more I realized this wasn't supposed to happen. The gimbal "supposively" can't be removed. I tried reassembling it, but no matter how hard I twist the black circle casing, it does not tighten.

So everyone, give  a quick tug to your unit before you use it. I'll update this thread with the response from DJI. For those who are asking, I purchased this from Amazon. Don't know if I will be swapping for a new unit yet.

I've attached photos.

-Tek

Unreal. This product is rapidly turning into an overpriced waste of money. Looks and sounds great in theory but product quality is cheap and quality control is terrible. Mine has been 'under repair' for nearly two weeks now and not a word about it coming back. Deeply regret buying one.

PS sorry about your phone! DJI should be paying for that to get fixed too!

Jimmyb Posted at 2016-11-9 05:18
Unreal. This product is rapidly turning into an overpriced waste of money. Looks and sounds great in ...

Under repair for 2 weeks, what is your case# and I will look at it.

I am truly sorry about that, I'm guessing you have contacted DJI support already.I've played with one for several months and have never had any issues.

Looks like there should be 3 screws under that collar that bolt the assembly together, somebody missed them. They really need to up the quality control.

DJI-Ken Posted at 2016-11-8 22:42
Under repair for 2 weeks, what is your case# and I will look at it.

Thanks Ken, I had posted on another thread asking for an update but the case is CAS-285156-C9R7D0.
It's been in for two weeks so far and still shows as 'under repair'.

Sorry about your experience, OP. Don't worry, we'll take care of it.