MDowney58
lvl.2
United States
Offline
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DJI Natalia Posted at 2017-1-4 00:12
We've synced your flight records on our end, there is no problem, and you can see the screenshot uploaded before for your records.
After you installed the old APP version, how about the flight records? still nothing listed on the page?
Hi @DJI Natalia,
When I first posted the issue The Go app was the "at the time" most current version. I have always kept the app up to date UNTIL just like many others saw the total garbage HERE maps that the latest version or two provide access to.
Nothing that I do or have done has made any change.
No matter what version app I have, the flight records are not accurate, and there are aircraft showing up that I've never seen.
There are others posting here also that are seeing the same issue.
You can say "We've synced your flight records on our end, and there is no problem....." but that to me indicates laziness at your end. Your response sounds like you are saying that the problem is at our (the users) end.
Keep this in mind. I downloaded the DJI Go app onto a 4 year old Moto RazrMaxx that had never before had the DJI Go app installed on it.
I synced the flight records to YOUR cloud, and it shows exactly what my current device shows.
4 screens, 1) Me, 2) My Phantom 3 Std, and 3&4) 2 screens for an aircraft that I do not, nor ever have owned.
My personal screen shows all my flights, which are split up amongst the 3 aircraft pages.
Page 2 (my Phantom3 Std) only shows part of my flights, both in the stats section, and flight logs below.
The remaining pages for the 2 unknown aircraft show some stats for flights, but no logs for either when I swipe up on either of those 2.
That device (the RazrMaxx) could only get the data from your server, so it is obvious that
the problem has to be at your end, and from what I and others have explained, for the people at your end to just sync the data onto a test device, and not see the problem, then just drop the issue saying "It's not at our end" is pure laziness, and does not promote good relationships between those of us who purchased DJI product, and your support personnel.
Please escalate this issue somewhere up the chain to someone who will really try to help solve the issue.
EDIT:
After posting the above, I read back through this entire thread, and on post # 16 you said
"I've reported this case to our engineers, thank you all for feedback.
For the 3 screens, the first one is the summary page for all your flights, second one is the flight records for your drone, the third one shows just 1 flight record which has been recovered since your APP does not obtain aircraft SN at a time."
My suspision is that both of the pages in my app that show flight stats but zero logs are probably related to the same problem....flights in the logs that don't have a serial number in them.
Mike
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