I have a P3P running 1.9 firmware. I updated yesterday from 1.4 to 1.9 because of video feed issues during flight. But, the issues continue. The issues include dropped video, half black screen, green patches on screen, and video freezes. Before the last DJI Go app update that changed the appearance of the app, the P3P operated flawlessly since I purchased it around June of 2015. What can I do to fix this issue?

Thank you,

J. Barker

I'm also having the same issues. My firmware on the controller is 1.8.080 and my Drone is 1.9.60 is this ok or should the controller be at 1.9.60

Can I run diffrent firmware on the controller and drone ?

Hi J. Barker, could you please clarify what mobile device you are using and what's the firmware version of the RC?
Also please ensure that you do not have any programs running in the background.

fans86824406 Posted at 2016-11-13 11:46
I'm also having the same issues. My firmware on the controller is 1.8.080 and my Drone is 1.9.60 is  ...

The latest firmware version for controller is 1.8.0.
It's different from the aircraft firmware version.
Could you please clarify what mobile device you are using?

Are you using IOS or Android Tablets/phones?. I always did updates to everything as soon as they came out UNTIL the RC was updated to 1.8....green and blue lines across the screen...massive video lag to the point I could not fly it. Every action has a reaction with these updates. I fly the Advanced and all I did was roll the firmware on the RC back to 1.6 and video feed was perfect. Phantom firmware:1.9.60...RC:1.6 and on my Samsung Galaxy S2 tablet I run the latest 3.01 Go app. The RC 1.8 update has caused headaches for a lot of people ...Cheers bloke !!

DJI Mindy Posted at 2016-11-13 12:17
Hi J. Barker, could you please clarify what mobile device you are using and what's the firmware vers ...

iPad mini 3 and firmware 1.9

fans9de249c3 Posted at 2016-11-13 15:24
iPad mini 3 and firmware 1.9

1.9.60 firmware version is for aircraft.
What about the remote control's firmware version?
Have you enabled hardware decoding from DJI GO app?

DJI Mindy Posted at 2016-11-13 15:30
1.9.60 firmware version is for aircraft.
What about the remote control's firmware version?
Have y ...

App v. 3.0.2
Aircraft v. 1.9.60
Remote Controller  v. 1.8.0

Yes, Enable Hardware Decoding is on.

fans9de249c3 Posted at 2016-11-13 16:17
App v. 3.0.2
Aircraft v. 1.9.60
Remote Controller  v. 1.8.0

Could you please enter the image transmission settings to see if there's interference around?
And post a screenshot here. I'll help to check it.

DJI Mindy Posted at 2016-11-13 11:30
Could you please enter the image transmission settings to see if there's interference around?
And  ...

How update firmware version for dji phantom 3 professional  please help
  

Thanks a lot I'm going to downgrade my RC to 1.6 and see how she runs

I had about the same issue a Week ago.  My drone refused to detect module 08 and 15 after an upgrade to versio 1.9.  I tried EVERYTHING  possible to re-activate this module without any success.
I tried to get a used video board ( on top of the gimball ) without any success either.
The ONLY issue to cure this situation was to BUY a brand spankiing new gimball assy. at the stounding price of 349$ US.

When I installed the NEW gimball, I had the exact same situation for about two hours:  Green screens, Half video screen, erratic video, lost of video and all in between.Now I DO NOT KNOW WHAT IS GOING ON IN THEIR MIND,  a BRAND NEW module SHOULD work great at install otherwise, there is a SERIOUS problem.......to my 40 years of engineering experience.

I tried the drone yesterday, flight is still '' OKAY '' as fr as I am concerned, I am scrared to fly this bird further than 500 feets because of ALL these issues.  

I have to mention HERE that this DRONE ( Phantom 3 PRO with version 1.8 on the bird and 1.6 on the remote and ALL BAtteries up to date ) was working flawlessly in any way shape or form.   Now, the verisons present on the drone and remote are 1.9 for the bird and 1.8 for the remote

I am soooooo very dissapointed about this,  and almost uncontrolable to the words that could be comming out of my keyboard whe i am talking about this problem, present to very too many people on this Drone world.

Keep me posted please.  i'd really like to know.

In the mean time, keep them flying and keep an eye on them.  SERIOUSLY.

DJI Mindy Posted at 2016-11-13 16:30
Could you please enter the image transmission settings to see if there's interference around?
And  ...

image transmission 1

The image above is from my P3P today. I attempted to fly it and experienced the same problems with the video feed that I described earlier.

I also own a new P3A (see details below) that I flew for the first time today without any firmware upgrades at the same location and didn't have any problem with the video feed at all.

My P3A
I am using the same ipad mini 3 for the P3A as I use for the P3P.
App 3.0.2
Aircraft 1.5.30
Remote Controller 1.5.70

However, my upgraded P3P video froze, went to half black screen, and started dropping out and returning.

userb488464b1a Posted at 2016-11-13 20:59
How update firmware version for dji phantom 3 professional  please help

Here is the video tutorial for your reference.

fans9de249c3 Posted at 2016-11-14 08:42
The image above is from my P3P today. I attempted to fly it and experienced the same problems wi ...

Could you please make a short video of the transmission issue?

DJI Mindy Posted at 2016-11-14 09:42
Could you please make a short video of the transmission issue?

This is a link to a video that I made of the screen blacking out yesterday.


The video that streams and stores in the DJI GO app doesn't save with the bad video. But, I was able to save a screenshot of the editor with a bad part of the video visible.

Screenshot

fans9de249c3 Posted at 2016-11-14 13:01
This is a link to a video that I made of the screen blacking out yesterday.
https://vimeo.com/1914 ...

Have you tried to downgrade the RC firmware version?
We want to rule out if it's an issue with the app or RC.

DJI Mindy Posted at 2016-11-14 14:49
Have you tried to downgrade the RC firmware version?
We want to rule out if it's an issue with the ...

Friday, I upgraded both the RC and the aircraft because of this issue. Before and after the upgrade, I continued to have problems with the streaming video.

fans9de249c3 Posted at 2016-11-14 15:39
Friday, I upgraded both the RC and the aircraft because of this issue. Before and after the upgrad ...

We had sent an email with the attachment to you.
Please try to downgrade the APP version.
Please let me know if this helps.

DJI Mindy Posted at 2016-11-14 15:58
We had sent an email with the attachment to you.
Please try to downgrade the APP version.
Please l ...

How do I install this app on my iPad?

fans9de249c3 Posted at 2016-11-14 16:09
How do I install this app on my iPad?

You need install it through iTunes.
Please install iTunes on your PC then connect your iPad to PC with the USB cable, run iTunes, and install it.
Maybe you could search the instructions online with pictures.

Following. I have the same issue. I was with 1.5 firmware when the issue began and then I updated to 1.9. But the problem it's still there. I'll try to update to 1.9.6. I've noticed that live video interruption comes up especially when I'm recording. If I don't record, live video feed gets better.

I had the same issue, finally figured out it was indeed the latest RC firmware, once I rolled that back and left AC and Android App up to date it works flawless now.

MPG Posted at 2016-11-14 04:55
I had the same issue, finally figured out it was indeed the latest RC firmware, once I rolled that b ...

What firmware version are you using in the bird and RC?

hi
how come I cannot change ``Enable Hardware Decoding``
I get camera in the app but nothing about:Enable Hardware Decoding .Using s5 with android 6

Same here, no hardware decoding. And same issue, no video feed at all.

DJI Mindy Posted at 2016-11-14 16:10
You need install it through iTunes.
Please install iTunes on your PC then connect your iPad to PC  ...

I wasn't successful with rolling back the DJI Go app. I suppose I could jailbreak my iPad to install, but I don't want to break my warranty. I invested 22.00 USD in Litchi, but I had the same problems.
I also tried to roll back my RC firmware. But since there were several updates since I last updated to the latest version, I was not able to successfully achieve this action either. After I tried to roll the RC firmware back, the DJI Go app asked that I update the radio. There was a message that said something like the firmware version didn't match. I tried to start the motors anyway...and they wouldn't start until I restored the RC to the latest firmware.

I started to ask around online and discovered that this problem with video transmission has been going on for a while and it usually starts with updating the app or firmware. I really hate shooting video without seeing what I have until I get home. This is ridiculous that a couple of months ago this product was operating flawlessly and suddenly after several changes with the app and firmware I am left with a flawed DJI Product.

What am I supposed to do now?

- John

fans9992c216 Posted at 2016-11-15 23:05
hi
how come I cannot change ``Enable Hardware Decoding``
I get camera in the app but nothing about:E ...

Hi , Enable Hardware Decoding is a feature for IOS device.

Dan O Posted at 2016-11-16 03:23
Same here, no hardware decoding. And same issue, no video feed at all.

Hi , Enable Hardware Decoding is a feature for IOS device.
What mobile device you are using?
Could you please provide a screenshot of the video feed?

fans9de249c3 Posted at 2016-11-17 01:13
I wasn't successful with rolling back the DJI Go app. I suppose I could jailbreak my iPad to insta ...

Have you tried to update the app version to 3.1.0?
If still no help, please fill in follow information then send an email to cs8@dji.com. We'll raise a ticket for you.
Full Name:
Email Address:
Phone Number:
Country:
Shipping Address:
Zip Code:
Phantom Model:
Issue illustration:
Link of this thread:

Have you tried resetting the two cables on the gimbal? You can get to them to disconnect/reconnect with some long nosed tweezers without having to remove the rubber bushes. This has worked for me and several others here.

--Have you tried resetting the two cables on the gimbal?

Hi, Could you explain this procedure? It's enough to unplug two cables (grey color) from gimbal? And what next? Turn on the bird or just unplug and plug again?

Here is my preview from Phantom 3 Pro.    I'cant flight with that view  I tried RC 1.6 and 1.8; DJI GO 3.9.1 and 3.1.0 - Aircraft 1.9.60 My phone is Xiaomi Mi 5 with Snapdragon 820 and 3GB RAM.  In this area I flew many times without any problems with preview.

I urge you to try DrawsWithLight's suggestion of re-seating the gimble cables.  It has worked for me in the past.

DrawsWithLight.....do you find that you have to do this periodically?  It doesn't seem to fix it for good for me...

Thanks

Stu

Homestead72 Posted at 2016-11-19 17:48
I urge you to try DrawsWithLight's suggestion of re-seating the gimble cables.  It has worked for me ...

Yep, I have to do it about every 2-3 weeks

Tigger_81 Posted at 2016-11-18 20:04
--Have you tried resetting the two cables on the gimbal?

Hi, Could you explain this procedure? It' ...

Just unplug then re-seat them

DrawsWithLight. Posted at 2016-11-19 21:06
Yep, I have to do it about every 2-3 weeks

I suspect that we are not the only ones who have to do this either.  It is really odd that this works don't you think?  I have looked on other forums and found a thread where somone thinks it may be down to heat dissipation from the chips on the board (the fix being putting thermal pads on them).  I think I will try the fix when my warranty period runs out...

DrawsWithLight. Posted at 2016-11-19 22:06
Just unplug then re-seat them

I'll try to do this, but the drone should be on or off during resting gimbal?
And other doubt - why on IOS all it's perfect? So for me it's not hardware issue but software issue.

Tigger_81 Posted at 2016-11-20 10:36
I'll try to do this, but the drone should be on or off during resting gimbal?
And other doubt - why ...

Yes the drone should be off and the battery removed. Just unplug the two cables with tweezers and then re-plug them in.

I was getting the issue with iOS so it could well be that yours is a different issue, but it is worth a try as this is a non intrusive potential fix.

Good luck.

We have a great debate on polish DJI drone owners group about this issue, and probably the problem is in some version Android system. We compared our phones - Samsung S7, Xiaomi Mi5 and many other tablets and people who have Android 5.0.5.1 have the best preview even when they using much weaker hardware than top models of Samsung etc. My Android is 6.0 and it sucks

I'll let you know if we confirm this information.