chuck9
lvl.2
United States
Offline
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I just canceled the Newegg order, it took 20 min. See the chat log below:
System System: Connecting...
System System: Your reference number for this chat session is 1748569
System System: Waiting for a Customer Representative...
undefined System: Estimated wait time is 0 hours 6 minutes 5 seconds
undefined System: Estimated wait time is 0 hours 1 minutes 39 seconds
undefined System: Estimated wait time is 0 hours 1 minutes 48 seconds
System System: You are being transferred to another Agent. Please stand by...
System System: Marx Z. has joined this session!
System System: Connected with Marx Z.
System System: Hi Chuck9! My name is Marx Z..
System System: I have reviewed the reason you are contacting us and I am happy to assist.
Customer Chuck9: Hi Marx! I ordered # 226432879, and it said that it was in stock, but now is shoes a dec 15 ship date, can you please just cancle the order for me. Thanks.
Customer Chuck9: Also on Bank of America, I show two changers, but only one refund.
Agent Marx Z.: Charles, this is a Marketplace order and I will email seller on your behalf to cancel it.
Customer Chuck9: Nice, thanks for taking care of it.
Agent Marx Z.: I am working that firstly. Would you please wait a moment?
Customer Chuck9: Sure, no problem.
Agent Marx Z.: Thank you for waitng.
Agent Marx Z.: Waiting*
Agent Marx Z.: I have already emailed seller. And it will take 1-2 business days for the seller to process it and reply to you. Please feel free to contact us if the seller doesn't reply to you on time.
Customer Chuck9: Ok, thanks. Sounds good. Have a great night Marx. I'll chuck the order status in a few days.
Agent Marx Z.: Also, I am checking the second question.
Customer Chuck9: Ok, thanks!
Customer Chuck9: The first time, it was blocked by the bank, then I approved the transaction, and resubmitted the credit card
Agent Marx Z.: May I know when exactly the refund was requested? And which order it was belong to?
Customer Chuck9: CHECKCARD 11/14 WWW.NEWEGG.COM 800-390-1119 CA activity type debit
Processing. Select to mark activity type debit -1,073.93 CHECKCARD 11/14 WWW.NEWEGG.COM 800-390-1119 CA as Reconciled -1,073.93
CHECKCARD 11/14 WWW.NEWEGG.COM 800-390-1119 CA activity type debit
Processing. Select to mark activity type debit -1,073.93 CHECKCARD 11/14 WWW.NEWEGG.COM 800-390-1119 CA as Reconciled -1,073.93
Customer Chuck9: Both for order # 226432879
Agent Marx Z.: Thank you for your information.
Marx Z.: As to order number 226432879, this order is still in process and we do not charge you yet.
Agent Marx Z.: The money might be held by the bank and it will take 3-5 business days to release after this order is canceled.
Customer Chuck9: Ok, I'll double check to make sure the double transaction goes away in a few days.
Marx Z.: If you don't fix that issue, please feel free to contact us back.
Agent Marx Z.: Is there anything else I can assist you with today?
Customer Chuck9: Ok, thanks. Have a good one.
System System: The session has ended!
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